On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustFlowers Reviews Summary
JustFlowers has a rating of 3.6 stars from 5,855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
Instant Feedback
We monitor reviews for authenticity
Easy and the recipient loved them - said they were beautiful and smelled good. All I could ask for! I don't know what else to say.
Wanted flowers delivered Friday, May 9 th but had to deliver May 10 th. Offered 5$ credit but have not seen that yet. Ordered the upgraded bouquet but they were just so so. Haven't had issues until now.
Ordered Mothers Day flowers 3 days in advance. They were not delivered before Mothers Day
As requested. They were not delivered ON Mothers Day. They were not delivered the day after
Mothers Day. The flowers were ordered to be from my children to my wife. The arrangements that were sent to my wife, as well as an arrangement sent to my mother were
Very disappointing in size and appearance. Thanks Just Flowers. But it's time for us to part ways,
10217482 - delivered on May 9th
10221529 - delivered on May 13th
I ordered 2 bouquet of flowers on May 9th for Mothers Day May 11,2025 2 days in advance of the event and the flowers never were delivered. It is now May 13, and I still have not receievd the expected flowers. When I called the customer service number it just has a busy signal with no answer. I called the main number and the agent refused to help me stating that I should call the customer service number, he was not sympathetic. I emailed the company and only got this email to rate my experience regarding the service I recieved. As you can see I am very disappointed and really just need a full refund as you did not deliver the service as promised and you are now avoiding me and my request for a refund. This has been the worst service EVER! I need my money back and SOON!
10215491 - cancelled
10215492 - cancelled
Flowers were lovely but delivery was a problem. Apt. Number clearly marked on order but not available to delivery driver. Incorrect name on birthday salutation. Confusing experience.
Julia, we are sorry to hear about this. Can you please reach out to us directly with your full name so that we can get this resolved for you.
It was easy to send a beautiful bouquet to my sister-in-law on the west coast. She was so blessed by it.
Delivered on time... satisfied with my selection and process of ordering online.
Delivery fee lower than other online flower sites.
Smooth and user friendly experience. This is the first National online company that has ever gotten my flower order correct, delivered on time and looks spectacular for my mother.
I ordered these flowers on the web since I waited until or anniversary which was on a Saturday so I could not run out and pick up some decent flowers. I decided I'd give them a try. I was happy I did. Beautiful flowers! I called the florist and told them they are now my florist for all my future purchases.
The flowers were delivered. Photo of flowers received does not look like what was ordered. I wasted my money.
Rolly, we are here to help. Can you please e-mail photos of what was received to service@justflowers. Com
Purchased a bouquet from web site. Delivery not even close claimed they had right to sub flowers. Why bother with pics Just send whatever
Received a substitute from the original order. I was not happy because your site advertised one price but I was contacted and told I would have to pay and additional $ 35.00 for that item. I will not be using your site in the future.
Ellis, you were not charged any additional feels. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
Canceled the order because they could not get what I actually paid for. Did not want a substitution
Dorotia, because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value.
I order a beautiful arrangement for my wife. For that Day.
The order needed to be changed - which I agreed to.
I needed it for that day because I hurt my wife's feelings the day before.
It came the next day to my wife in a Food Lion bag without my note saying how sorry I was.
She had no idea who sent the flowers (by the way I could have spent
$20 for what was delivered
Timothy Wren Sr we apologize for the problem you are experiencing with your order 10202625 to Mary Ann Wren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Lovely arrangement, delivered on time and in excellent condition.
Placed my order at 9:30 am on the first day of spring to cheer up a friend with Cancer only to be notified at 2:30 in the afternoon that they couldn't be delivered due to location. Absolutely terrible customer service would not use again.
Joe, we offered to send your order out from an alternate vendor with a generous discount but you refused and insisted to cancel instead.
I placed my order on a Saturday & my main concern was to have delivery on Sunday. The website stated my order could be delivered then. I never received a confirmation of delivery and had to call the recipient to see if it was received. It was delivered on Monday, a day after the Sunday family gathering that I needed it for. Hopefully, the quality was good as I have no idea what the flowers or fruit basket really looked like. Would suggest updating website and sending confirmation of deliveries.
Veronica, please check your spam folder to see if your e-mail confirmations are in there because they were in fact e-mailed to you upon placement of both of your orders. Both of your orders were delivered on Monday, March 17th. Sundays are not guaranteed delivery days. Especially, in the more rural areas of the country.
The recipient sent me a photo of the flowers and they looked nice. I was just shocked by the exorbitant delivery fee - more than half the cost of the arrangement.
I was able to jump on and order flowers for a friend. I gave 4 stars because it was a high cost for delivery but I still placed the order because I needed them that day. I also never got a delivery confirmation so I didn't know if hey were delivered until my friend mentioned she got hem. I was hoping for a confirmation.
My husband and I ordered flowers for my mother-in-law's special milestone birthday. We ordered it a few days before the actual delivery date. Today was that milestone birthday and specified delivery date. We never got confirmation of delivery nor had my mother-in-law received the flowers. We had to call and then get a call back to confirm the flowers did not get delivered. This is very disappointing and not very professional.
Elizabeth, we don't have an order on file for you. Can you please reach out to us directly with your full name so that we can dig a little deeper here.
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Gloria Bowman we apologize for the problem you are experiencing with your order 10218926 to Rebecca Cox. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.