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JustFlowers Reviews Summary
JustFlowers has a rating of 3.6 stars from 5,855 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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I ordered very joyful cheery Mother's Day arrangement from their website. What was received was a bland grocery store arrangement that I would NEVER have paid $100 for. I understand that florists need to substitute but, according to their customer service, I don't think the florist even sees the picture. Bright yellow Gerbera daisies, Rich pink tulips, with dark purple fill flowers, some green flowers & THEN green fill with a colorful bow... doesn't translate to some yellow roses, some pale pink carnations & green stuff. Can't help the vase but DAMN IT, at LEAST put a bright bow! Well, at least I got refunded for the balloons they didn't bother with...
So far, all I get is a runaround about the substitution/availability. They ignore the part of the guarantee that says:
"We will make every effort to maintain the "look and feel" of the arrangement by considering
The overall shape, size, style, and color combinations." I actually read that as a company response to another unhappy customer on this site. I would like ANYONE to compare my 2 photos and tell me if that guarantee was satisfied...
Came to my rescue when another florist failed. Sorrowful time but blessed to be able to give beautiful arrangements.
The flowers were delivered within a few hrs of ordering and my friend said they were beautiful! I do wish that the company would have sent a picture to me beforehand and a timeframe of the delivery, so I hope they take it into consideration as a future practice!
Easy to order. Flower basket was perfect. Flowers arrived a little later expect but did arrive prior to the end of day. Wife was very pleased with the arrangements.
The flowers were beautiful and arranged perfectly. They arrived in great time. I will order from you again.
I ordered a beautiful spring bouquet for a sick friend. What she received was a vase of roses. These were not what I ordered, but she was very happy and said they made her smile. The process for ordering was somewhat problematic. Received a call that my initial order was not available, so I ordered another option that apparently was not available either.
Mysha, we are here to help. Can you please e-mail photos of what was received to [email protected]
Received a text DAYS after an order was place saying the destination was too remote. This was a gift basket for a birth. Amazon and walmart delivers to the area, why cant a flower delivery? Extremely dissapointed. Wont use this website again.
DI, we are here to help. Can you please reach out to us directly with both your full name and order number.
I sent a peace lilly to a friend in California when her husband passed away. She said the lilly was very pretty.
Mary, thank you for taking the time to share your experience. We greatly appreciate your business.
What is purchased was not delivered, instead my friend received 6 roses and 5 carnations. I also purchased 1 baloon for a happy birthday and the box of chocolates for a total of $106.97. My friend did not get the balloon or chocolates. I would never recommend this florist or do business with. Ill go now on your web and do my raiting. If you are using third party for your orders you should use trusted source. Very bad experience.
Jelica Potter we apologize for the problem you are experiencing with your order 10252324 to Cindy Poon. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
The flowers were supposed to be delivered Sat. May 24. They. Did not get delivered until Tues. Following Memorial Day and were fair.
Janet A Ferrell we apologize for the problem you are experiencing with your order 10252176 to Suzy Swanson. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I have used this company before and was very pleased. The problem this time was i ordered the flowers on friday may 9th reasurring that my daughter would recieve them by sun mothers day. That didnt happen. I got notifications daily saying sorry its undeliverable will try tomorrow. I tried calling only to get a busy signal for hours. I understand the high volume and things may be alittle late but 4 days past the delivery date? I even texted to find out why? Although the flowers were beautiful I feel it took way to long and by time she got it I felt like it was an after thought. Im not asking for a refund but some sort of compensation.Thankyou for your time. Ms Lambert
Kim, we don't seem to have an order on file for you. Can you please reach out to us with more information. Including your order number. Thank you
You guys used to be extremely reliable. Used to be. I ordered flowers for mother the Thursday night before Mother's Day, 5/9. You say you got the order much later than that. This makes no sense to me but in any event she still has not gotten the flowers. One week later. I'm extremely frustrated with you
Amy Lesemann we apologize for the problem you are experiencing with your order 10220566 to Joan Lesemann. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Terrible communication & disappointing delivery schedule - and when my friend got the gift - there was no balloon per the order charged - but the plants were nice It's so hard to talk to someone - I haven't even tried to get the refund for the balloon
Sue, we are here to help. Please reach out to us directly with both your full name and order number.
Flowers were fresh and beautiful and wonderfully arranged in a cute little basket...
I placed the order on May 8th and it was due to be delivered on May 8th. I expected confirmation that day that it was delivered, not a question a week later as to whether or not it was delivered. The recipient sent me a photo of the flowers, which she found beautiful, and which I found contained fewer flowers that what was shown in the photo I chose.
Linda, we are here to help. Can you please e-mail photos of what was received to [email protected]
My order was late by 4 days. Very unhappy with that. It was for a friend's birthday, was supposed to arrive on her birthday. She did not receive it until 4 days later.
Peg, we don't have an order on file for you. Would you please kindly remove this review. Thank you
Yes, sympathy flowers were delivered to a loved one, but I had to put a fight when initially was told my order would be delivered the next day instead. Unacceptable. Then, after a stressful phone call demanding delivery, the flowers were delivered late that day afterall. However, it was a completely different arrangement than what I ordered. This turned into another stressful conversation with customer service resulting in an unsatisfactory end. "Sorry, ma'am, we cannot make the correction. We will credit you $15." Overpriced, wrong flowers, and stress. Not again.
Patricia Ray we apologize for the problem you are experiencing with your order 10219253 to Linda Arroo. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
The flowers were not only 2 days late but the wrong arrangement of lesser price! Absolutely ridiculous and not again. I wish there were negative stars I could give.
Tracy, we are here to help. Can you please e-mail photos of what was received to [email protected]
I bought $100 worth of flowers, and the basket that was sent to a person who lost a loved one was not what was expected. It had cheap flowers in it with very few plants.
Beth, we are here to help. Can you please e-mail photos of what was received to [email protected]
Fine by phone but ordering online failed. Their website needs improvement. Otherwise a reasonable experience but with expensive delivery charges.
Brian, thank you for the feedback. We greatly appreciate your business.
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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