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JustFlowers Reviews Summary
JustFlowers has a rating of 3.5 stars from 5,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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Canceled the order because they could not get what I actually paid for. Did not want a substitution
I order a beautiful arrangement for my wife. For that Day.
The order needed to be changed - which I agreed to.
I needed it for that day because I hurt my wife's feelings the day before.
It came the next day to my wife in a Food Lion bag without my note saying how sorry I was.
She had no idea who sent the flowers (by the way I could have spent
$20 for what was delivered
Timothy Wren Sr we apologize for the problem you are experiencing with your order 10202625 to Mary Ann Wren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Lovely arrangement, delivered on time and in excellent condition.
Placed my order at 9:30 am on the first day of spring to cheer up a friend with Cancer only to be notified at 2:30 in the afternoon that they couldn't be delivered due to location. Absolutely terrible customer service would not use again.
Joe, we offered to send your order out from an alternate vendor with a generous discount but you refused and insisted to cancel instead.
I placed my order on a Saturday & my main concern was to have delivery on Sunday. The website stated my order could be delivered then. I never received a confirmation of delivery and had to call the recipient to see if it was received. It was delivered on Monday, a day after the Sunday family gathering that I needed it for. Hopefully, the quality was good as I have no idea what the flowers or fruit basket really looked like. Would suggest updating website and sending confirmation of deliveries.
Veronica, please check your spam folder to see if your e-mail confirmations are in there because they were in fact e-mailed to you upon placement of both of your orders. Both of your orders were delivered on Monday, March 17th. Sundays are not guaranteed delivery days. Especially, in the more rural areas of the country.
The recipient sent me a photo of the flowers and they looked nice. I was just shocked by the exorbitant delivery fee - more than half the cost of the arrangement.
I was able to jump on and order flowers for a friend. I gave 4 stars because it was a high cost for delivery but I still placed the order because I needed them that day. I also never got a delivery confirmation so I didn't know if hey were delivered until my friend mentioned she got hem. I was hoping for a confirmation.
My husband and I ordered flowers for my mother-in-law's special milestone birthday. We ordered it a few days before the actual delivery date. Today was that milestone birthday and specified delivery date. We never got confirmation of delivery nor had my mother-in-law received the flowers. We had to call and then get a call back to confirm the flowers did not get delivered. This is very disappointing and not very professional.
Elizabeth, we don't have an order on file for you. Can you please reach out to us directly with your full name so that we can dig a little deeper here.
I have ordered flowers from Just Flowers numerous times. They always delivered a quality product that made me feel it was money well spent. This time was 180 Degree turn. Flower arrangement was not what was depicted in the photos. Almost no flowers on one side, ice crystals forming in vase on arrival. Wilted partially frozen lillys and the roses looked dead in 3 days.
Ron, we are here to help. Can you please e-mail photos of what was received to [email protected]
Plants & flowers look GREAT. Florist very helpful in figuring out what & how I wanted cut flowers placed in a plant arrangement. Also followed up w call to confirm what I wanted on card as I forgot. All around very good experience.
Ordered flowers at 1:00 pm on Friday 2/14 - promised delivery for that day but did not receive until Monday 2/17
James Busie, for residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next available day. This is indicated both on your order receipt and on our website as well.
Flowers were 4 days late … you could not deliver the flowers that I ordered. Finally, the flowers that you did deliver were terrible!
Brandon, we are here to help. Can you please e-mail photos of what was received to [email protected]
The flowers were delivered on Valentine's Day, but before and after contact not impressive. Only contact was five days after delivery for opinion. Because delivery was 1,300 miles distant, confirmation of delivery is essential.
ACTUAL DELIVERY DATE: 02/14
ACTUAL DELIVERY TIME: 11:36 AM
My order was never delivered to the final destination. The bill was over $100.00. What are you going to do about this issue?
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
Second time sending you a review. Pricing was high and then when i went to check out it added $20 for delivery on top of the misleading order. After numberous phone calls from you to me and back, a person said he would give me a 5 dollar credit. You can keep the 5 dollars.
Cory Cleveland we apologize for the problem you are experiencing with your order 9983253 to Morgan Cleveland. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I placed my order on 01/23/25. I ordered early enough in the day to get same day delivery. It was NOT delivered until 01/27/25. I was told due to climate issues that it was delayed. I live not 5 miles from the delivery address and yes, we did have some cold weather, but the daytime temperatures were between 30 and 45 degrees, so I don't understand that excuse. I paid almost $18 for delivery and when I did get in touch with customer service on Monday the 27th as was told the reason for the delay and that I would get a $5.00 credit on the account on which was paid and I am STILL waiting on that. This will be the LAST order with JustFlowers and I will not recommend to anyone who asks about floral needs.
Genevieve Lawhorn we apologize for the problem you are experiencing with your order 9976905 to Julie Pugh. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
[email protected]
Placed order from phone. Intake person struggled. Recipient could not locate senders name and had to call two different numbers to locate. This was unnecessary.
Patty, we don't have an order on file for you. Please double-check your credit card statement to verify with whom you placed your order with.
Just a little late with delivery and I was starting to worry. But they arrived eventually. Thank u
Michael, thank you for sharing your experience. The arrangement of flowers was delivered on Monday, January 27th as requested.
Added flowers for significant reason and they were not added. Paid extra for this.
Agnes Parks, this is the first instance we are hearing of this and we apologize for the problem you are experiencing with your order 9976182 to Jae Edwards. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
[email protected]
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dorotia, because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value.