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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Wrong size guidelines on the website. All orders returned back. Wasted some money. Shipping and exchange are fine
Bought a pair of tactical boots. Comfortable Price was right. Only paid 8.50 delivered Then cancelled my membership I'm sure it will all work out.
I had ordered a pair of boots, and they got lost in the mail or stolen, and they jumped right in and sent me another pair, no extra charge. My original ordered pair was out of stock but I just received my new pair and they are great. Highly recommend this company, just for customer service alone. The shoes are great too
Very courteous and very responsive to my request for a refund on the VIP membership to the company. Will shop with them again in the future
It's hard for me to purchase jeans without trying them on. I went by size chart and previous purchase. They fit ok. Could've been a size smaller. But overall good quality jeans.
I love the product, even my children can not stop wearing them nearly every day and talking about the shipping, My order arrived on time. Kudos to this website
I ordered a couple pair of booties. They both look great and actually fit well! The selection JustFab offers is so incredible.
Very frustrating to see something that you like each month, but it cannot be shipped to Canada
It has been notified many times
Hello Maria Isabelle,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Order # above which was purchased 2/5/2025 we have not received as of today 3/7/2025. We got no notification that it was going to be late. I have since closed my Just Fab account.
Hello Charlotte,
We're truly sorry to hear about the lack of communication about the status of your order. We understand how frustrating it must be to wait for an order without any updates, especially when there was no notification about the delay. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Excellent and feel very good on the feet's will order again in the future. Love love them
I had heard great things about this brand which is why I went with this pair of shoes. Unfortunately I was miss informed because when I got them they were wayyy to small, and looked like high heel boots, when I was expecting regular boots. Very unfortunate
Hello Timothy,
That sounds like a really disappointing experience.I can totally understand your frustration with the sizing being off and the style not matching what you thought you were ordering. It's sad when you've heard good things about a brand and then have this kind of letdown. Your experience will help us improve our product descriptions and sizing information to prevent similar issues in the future. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
The time to arrive is reasonable, the product is as in the picture and of very good quality
Second experience was better than the first one, i know what i was up against.
Spent over $200 for Christmas, but it took 2 months for an exchange. I'm not sure if they forgot, but that was disappointing as a long time member.
I ordered a pair of boots and they didn't fit right, from the length/width of the boot, to the part that goes on your legs. It was pinching as I walked. So I returned those. I also ordered a pair of clogs, which are not very comfortable, I'm going to try and find something to make them softer--im going to give those shoes a try, but the boots were not gonna work for me. I've always ordered boots and have only had a few problems.
Hello Melissa,
I'm sorry to hear the boots didn't work out at all! I understand the disappointment of having to return them after looking forward to them. It sounds like the clogs aren't ideal either, though I appreciate you're willing to give them a try with some added cushioning. I'll definitely pass along your feedback to the appropriate teams about the fit issues you experienced with this particular pair. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I have bought so many shoes/ boots over last 5 years. I'm always happy especially with their shipping! Even the free shipping
Great quality! Absolutely love them.
Although delivery took sometime, but it was worth the wait💯💯
I am loving my slippers exactly as discribed maybe even better, so comfortable and cute! I want to wear them every day!
Great boots 👢lots of compliments 😊 a little long in getting my order. But very satisfied when received.
Both fit awesomely. Great products. Great fit. Beautiful colors.
Made weird...could not walk in the huge heels on the boots
Hello Maridel,
I'm sorry to hear that you are not satisfied with the items you have received from your online account. It's disappointing when a pair of boots looks great but doesn't work properly especially if the heels feel way too big or unbalanced. Member satisfaction is always our number one priority. Our Member Services Team will be contacting you right away.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Viacheslav,
I'm sorry to hear about your dissatisfaction with our product sizing. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad