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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Sandals fit true to size. I like the color. The height is just right. Shipping was fast. Would recommend.
I order a few things outside of the shoes I normally get from Just Fab and have decided I will stick with shoes. The fabric and fit of the dresses is not what was expected. Shoes Fab. Clothes not so much.
I needed a dozen go go boots of various sizes for a high school show but the funds weren't approved until less than two weeks before opening night. I joined JustFab in desperation and even though expedited shipping wasn't available for my order they arrived earlier than predicted and were the highlight of the show! Much better quality than the other white boots we had on hand too! Thank you, JustFab
I ordered several pairs of shoes for a family member. I just guessed on what I thought they would like. 2 pair was kept and 2 pair sent back. Just fan helped me with the return process and with my membership. Very helpful customer service and very nice.
The item doesn't look that great on and it very loose, I wouldn't say it fits true to size.
Hello Aniya,
Thank you for reaching out. We're truly sorry to hear that the item didn't meet your expectations in terms of fit. We understand how important it is for clothing to feel comfortable and flattering, and we never want our members to feel disappointed with their purchase. We'll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
I've been ordering shoes from here since my young adult life. Quality has always been spot on. EVERY shoe has been better in person. From order confirmation to delivery all is seamless.
Go two items I had bought were actually really true to the size because I thought I would have had to be at a large But nope medium would have been perfect.
Love the selection!
Love the prices!
Love the styles!
Bought two dresses two different sizes and they were both small.
Hello Tracy-Ann,
Thank you for reaching out to us regarding your recent order. We're sorry to hear that both dresses you purchased ran smaller than expected, and we understand how frustrating that can be. Your satisfaction is important to us, and we'd love the opportunity to make this right for you, so we will be sending you a private message shortly.
Best,
Allison
Me debitan Dinero sin que yo lo autorice lo hicoeron El 10 de febrerony ahora otra vez El 9 de. Marzo
Hola Rafael,
Lamentamos mucho escuchar sobre este problema y entendemos lo frustrante que pueden ser los cargos inesperados. Tenga en cuenta que nos tomamos muy en serio los asuntos de facturación y nos encantarÃa tener la oportunidad de resolver esto lo antes posible. Nuestro Equipo de Atención al Cliente se pondrá en contacto con usted en breve para ayudarle.
Atentamente,
Ivy
The site was easy to navigte and the prices of the shoes are reasonable and affordable. I was disappointed with the comfort of some of the shoes. The soles were hard and uncomfortable.
I received children's shoes and a pair of shoes that were too small for my foot. Anyway called get thinks straighten out. Trying to get the shipping label, I had emailed to my PC. Customer service did help me.
Hello Victoria,
I'm truly sorry to hear about your recent experience with your order and our Member Services team, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I can not believe the quality of these boots. Just $10?! I will be a JustFab customer for a long time. The regular prices are also very low, but the Quality is High!
I ordered 6 pairs of boots, all size 8.5 from JustFab. I received 3 pairs that were 8.5 and 3 pairs that were size 8. I tried to exchange the 3 pairs that were sent in the wrong size. One went of stock. The 2 other boots were shipped back to me a 2nd time as size 8 again. I decided to cancel the exchange and just do a refund. After several more calls to JustFab to confirm they received the returns, I finally was able to request a refund that will take several weeks for them to mail me a check. This was after being told to call to allow them to receive in my returns and having to call again when it had not been ample time for them to receive in the return (they needed 3 weeks instead of the 2 weeks it had been). This is the worst customer service experience I have ever had with an online company. I do not plan to work with JustFab again and would not recommend this company to anyone.
Hello Lauren,
We're sorry for the repeated frustration caused by receiving the wrong size multiple times and the challenges faced while trying to resolve the issue. Receiving incorrect items, dealing with out-of-stock exchanges, and having to follow up multiple times for a refund is not the experience we want for our members. We understand how exhausting it must have been to go through multiple interactions just to get the resolution you deserved. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I bought done boots for mundane girls and they loved them. The fit colour and style were great. I also bought a duffel bag and was surprised by how large it was. It will easily accommodate everything I need when I travel
Not once have I had problems with Just Fab it's a great experience no matter what... I've been ordering from this website for about 5 years. Their customer service are doing a great job...
Received boots timely. They looked just like the picture. Ran a little large, but with socks they should be fine.
I forgot to skip a month and was charged $49.95,
Even though I was charged for the month, I had no credits to purchase anything.
Hello Kimberly,
I understand how upsetting it would be to be charged $49.95 when you forgot to skip, and then not even have any credits to show for it. That really doesn't seem fair. I'd be happy to help you look into that and see if we can get those credits applied to your account or figure out a solution. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Monthly charge but you can suspend and still shop? Marketing once you sign up is a little much with the emails.
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Hello Amber,
Thank you for sharing your feedback. We're truly sorry to hear the dresses didn't meet your expectations in fabric and fit. We completely understand how disappointing that can be, and we regret that we didn't meet your standards with this order. We're also glad you're still happy with the shoes, and we respect your decision to stick with what works best for you. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison