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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It took more than a week to arriveā¦ but really good quality! It worth.
Nice shoes, very comfortable and easy to combine. They look very good quality
The styles are on trend. I love both pair! And I did get what I wanted and for a good price
Just perfect. Was worried about their size chart, but it's accurate.
I have been a Just Fab VIP for years ordered shoes and it has taken a awful long time to arrive, long time to get label created and I missed a chance to show off shoes as event is over..
Now my "prepaid" credits have expired. Time to cancel the scam.
Hello Kristin,
Thank you for reaching out and letting us know about the issue with your order. We're truly sorry to hear about the trouble you're experiencing with your shipment and the expiration of your credits. We understand how frustrating it must be to receive only part of your order and to then face complications with your credits. This is certainly not the experience we aim to provide, and we want to address your concerns promptly, so we will send you a private message right away.
Best,
Allison
Called ahead of time to correct address before items shipped out and was told it was handled and now my order is in limbo.
Hello Rocio,
Thank you for bringing this to our attention. We're truly sorry to hear that you're experiencing issues with your order and that it seems to be in limbo despite your efforts to correct the address beforehand. We understand how frustrating it must be to take the time to ensure your address was updated, only to encounter problems later on. Your situation is certainly not what we aim for, and I want to assure you that we take matters like this seriously. We will send you a private message right away to address this efficiently.
Best,
Allison
Love them! Sexy but conservative! Fit great and cant wait to wear them to my shows!
Product was great but the box was completely mangled look like a truck ran over it I keep all my shoes and boots in original box but I can't for these boots the box was completely destroyed upon arrival
I placed a order on 8/01 and still haven't received my order all I got was a email saying there was a delay. No update of when my items will arrive. One of the pair of shoes I needed for an event and they will not be here in time
Hello Felder,
Thank you for reaching out to us and sharing your concerns. We're truly sorry to hear that you haven't received your order yet and that the delay is impacting your plans. We understand how important it is to have your items arrive on time, especially when they're needed for a special event. Your feedback is duly noted, and we're committed to ensuring that you're taken care of, so we'll be sending you a private message now.
Best,
Allison
Variety of styles have been less. Most annoying thing is picking several shoes that are listed as available for my child only to go to pay and have all of them not ship to my location. What a waste of time. Either create a website for Canadians to shop or make it clear what is available for shipping.
Hello Alexandria,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you've encountered with our website and the availability of products for your location. We understand how disappointing it can be to select items only to find out that they cannot be shipped to your location. This is certainly not the experience we aim to provide and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
It was easy and smooth transition during selecting my merchandise and checking out.fairly easy. Very affordable
Everything was great, the ordering process was good, had a good deal. However, when I received my order I was disappointed with the sizes, they are very small like really small, I won't be able to wear them.
Hello Kimberlee,
Thank you so much for taking the time to share your feedback with us. We're glad to hear that the ordering process was smooth and that you were pleased with the deal you received. However, we're truly sorry to learn that you were disappointed with the sizes of the items you received and that they are too small for you. We strive to ensure that our sizing is accurate and consistent, but it's clear that we fell short in this instance. We will send you a private message right away to address this efficiently.
Best,
Allison
There are no longer any styles nor sizes that apply to your STYLISH older audience. There is a dramatic shift away from my style. Now how do I spend my credits?
Hello Glynis,
Thank you for reaching out and sharing your concerns with us. We're sorry to hear that you've noticed a shift in our products that no longer aligns with your style. We strive to offer a diverse range of products that cater to various tastes and preferences, but we recognize that changes might not always meet everyone's expectations. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.
Best,
Allison
I called to check on my monthly payment and was very satisfied with the answers and help.
Clothes came altogether and were tracked. Shoes showed up randomly. They are NOT the just fab or shoe dazzle brands, and so they don't for the same. Never was alerted the shoes were on the way or delivered. This after MONTHS of racking up credits I didn't need or want because I was locked out of my account and couldn't get in.
Hello Carol,
I'm truly sorry to hear about your recent experience with your order and account, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've received the survey before my item. I order my shoes on 9 August and still haven't received them as of today 21 August. However, I received the survey today. The tracking number has not been updated in 5 days.
So I would love to love these shoes, but sadly I don't even have them. I will not be ordering from here again.
Hello Jennifer,
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about the issues you've encountered with your recent order. We understand how frustrating it must be to receive a survey before your order has even arrived, especially when you're still waiting for an update on your tracking information. We strive to ensure timely delivery and accurate tracking updates, and it's clear we fell short in this instance. We will send you a private message right away to address this efficiently.
Best,
Allison
Great quality of production, the Web site is easy to use and the shipping is fast.
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emma,
It is with great regret that we received your feedback regarding your purchase. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia