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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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My experience shopping and finding items I want I always good
The site was easy to use and the purchase and delivery were seamless.
Good experience with on time delivery and good communication each step of the way
Made a purchase this month, it did take longer than usual to arrive but had to return item as it was small/ill fitting. Return process was easy and convenient
Hello Syeda,
Thank you for taking the time to write to us. We're committed to addressing any issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I have incredibly big feet. Therefore I need to shop online for a size 12.I. Also like the variety That just fab offers me. I primarily only buy the boots during the winter. Because I actually have to wear men's Tennis shoes during the summer. So this is a perfect match for me. I love just fab
The reason I buy shoes from just fab os because you have size 12. But all the good shoes are usually gone by the time I have to shop. The wide shoes are always more expensive as well
I haven't received my shoes as of yet and that's beyond irritating and also a huge inconvenience
Hello Keshanna,
I'm truly sorry to hear about your recent experience with the shoes that you ordered, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Justfab is my go to place for unique style. I always get amazing compliments. Delivery is quick and I am usually never disappointed! With that being said I have noticed the last few times I have ordered the sizes are not the same. They have recently been on the smaller size. But the quality and uniqueness always is exceptional.
I called to exchange the shoes and get a larger size 61/2.I could not understand what he was telling me. I would have to go on line to get return label. Now you have to return somewhere else. I designed to not use just fab any longer.
Hello Ella,
I'm sorry to hear about your dissatisfaction with our products and Member Services team. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I bought a slipper and it was never delivered! I'm still waiting for
Hello Isabela,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Great experience first time buyer will definitely buy again. Shoes were very comfortable and fit. Perfect. Delivery was very satisfactory and early arrival. Price was a steal.
It says the delivery was August 21 but didn't come, August 22 it says out for delivery but couldn't find my address. It wasn't the first time I ordered from JustFab, and I'm supposed to use the sandals today.
Hello Leny,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive your sandals. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I ordered several things on 8/06 but only received 1 item. The rest of my order still isn't processed but I've paid for it.
Hello Stephanie,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive all of the items you ordered. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I'm generally satisfied with my purchases but this time this handbag looked nothing in person like it did online…had to return it!
Hello Alison,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
For the most part, I'm satisfied with Just Fab. My experience with clothing, however, is not always as rewarding as it is with footwear. It's sometimes hard to gauge my size in apparel but my shoes always fit well and often look better in person than they appear on screen. I would definitely recommend this site!
Very nice fitting shoe very satisfied with the material and style
I only received 1 of 8 pair of shoes. When I emailed, I learned that is no longer a form of communication. Then I called and it was almost 2 hours before I got a return call.
Hello Shandrika,
We are really sorry to hear about the trouble you've had with your order and the communication challenges you've faced. It's frustrating to receive only part of your order and to experience long wait times for a return call. This is not the level of service we aim to provide. Your feedback is important, and we're committed to improving our communication and service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I'm still waiting on 1/2 of my shoe order and it's been 2 weeks. I did receive an email with a heads up on the delay which I do appreciate, things do happen. What bothers me is that I received an additional email with a 30% off coupon - why would I want to use it? It's off putting to send a promotional email asking for more business when I haven't gotten what I've already ordered. I definitely regret signing up for this subscription.
Hello Rebecca,
We are really sorry to hear about the delay with your order and understand how frustrating it must be to receive a promotional email while still waiting for part of your order. We appreciate your patience and are glad you received a heads-up about the delay. However, we understand how receiving a discount offer in this situation might feel frustrating. Your feedback is important, and we'll use it to improve our communication and ensure we're providing a better experience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Yes I saw the picture of the delivery but I think the driver took it back. I didn't receive either package.
Hello Christina,
We are really sorry to hear about the trouble you've had with your order. It's frustrating to see the delivery picture but not receive your package. We understand how upsetting this must be. Your satisfaction is important to us, and we want to make this right. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Great. Helped make up for the problem we had in the past. Awesome!
This is my go to website when going out with the girls or I need a cute outfit for an event. Just fab never fails to amaze me. My shipments are always on time!
Had issues where the item never even shipped so I had to cancel and reorder and it's still really delayed, I usually don't mind but it's a little frustrating to deal with
Hello Cinthia,
It is with great regret that we received your feedback regarding your purchase. I apologize for the inconvenience caused by the slow shipping. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sharifa,
It's great to read your feedback about Yitty and we appreciate you taking the time to share your awesome experience with our return process! We aim to provide the best service to every member!
Best regards,
Chad