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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered two pairs of shoes that never arrived on my door step. I called Justfab and they wouldn't give me my money back, so I chose to reship them and canceled my account with justfab. They reshipped my order and still they never arrived. I have no idea why. I used to buy from justfab often but that's not going to happen anymore.
Title says it all. Been waiting almost four weeks for my order. Disappointed because I really loved the shoes I picked as a first time customer. Won't be using this service again.
Hello Brooke,
We're sorry to hear that you've been waiting so long for your order and that it hasn't arrived yet. It's really frustrating when you're excited about something, only for delays to dampen your experience. We understand your disappointment, especially as a first-time member. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The shoes I bought fit perfectly and looked great. The pants, however, didn't fit at all. To make then look good, I would have had to have them totally remade. I treturned them for a credit. The process was painless but still disappointing.
I found an outfit I wanted to buy but I had nothing but problems trying to place the order. First, mu password (one I have used for years on this site) wasn't recognized. Then the sizes I wanted were unavailable in the colors I selected. I ended u[ ordering nothing.
I never received my order. I tried contacting customer support but was unsuccessful in rectifying the issue.
Hello Antrinia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I ordered shoes on the 5th of august. Today is 28th. Only receive 1 pair out of 4
Hello Willicia,
Thank you for reaching out to us regarding your recent order. We sincerely apologize for the inconvenience and frustration you've experienced with your shipment. We understand how disappointing it must be to receive only one pair of shoes out of the four you ordered, especially after waiting for such a long time. We value your business and are committed to making this right for you, so we will send you a private message right away.
Best,
Allison
Hello Tamiris,
Thank you for reaching out to us. We're truly sorry to hear that your order has not been delivered and that you haven't received a tracking number. We understand how important it is to have timely and accurate information about your order's status, and we want to address this issue for you as quickly as possible, so we will be sending you a direct message now.
Best,
Allison
Well i have been a member for 10 years and this is the first time they have tried to steal money. Today is the 27th of the month and i got an email stating Just fab has withdrawn over $67. I called and asked why and they said it was the monthly charge. I stated for the last 120 months has been between the 1st and the 5th of the month why is it on the 27th of this month? They fumbled 'uhh uhh umm' i asked if they expected me to pay a membership fee on the 27th of this month and then again on the 1st of next month? Hello? Again I got 'uhh well uhh were allowed'. WHAT
I have no idea why I was just charged money on my credit card by just fab as my membership renews in 3 days...STAY AWAY
Hello Shannon,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the issues you've encountered with your membership. Your long-standing loyalty over the years is greatly appreciated, and we deeply regret that we have not lived up to your expectations in this instance. We understand how frustrating it must be to see an unexpected charge. We sincerely apologize for any inconvenience this has caused and for the lack of clarity provided during your call. We're here to help address your concern for you as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
I placed my order on August 5th and today is the 27th with no package yet. I'm sure the shoes are going to be great, they always are, but this review was sent to me before I have received them. I know its out of their hands once its shipped but maybe a different carrier should be considered. 22 days and counting is a long time...
Hello Valerie,
It is with great regret that we received your feedback regarding your purchase. I apologize for the inconvenience caused by the slow shipping. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I order black flats, waited a month and nothing. Email said there was a delay. When I asked on chat they said the order actually never went through. I was not offered apology or discount or anything. I ordered white shoes with my VIP credit and then I cancelled my membership.
Hello Renee,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I am extremely disappointed with this experience. I placed the order in June and had not heard anything from this company. I finally received an email stating there would be a delay, but it was not very specific. I then had to call to find out where the order was and was told they would have to cancel my original order and create a new one for the same product. This worked and I received a discount, but it did not explain the reason for this mishap with my order. I hadn't ordered in a while and based on this experience, I am not certain I will order again.
Hello Kirby,
Thank you for reaching out to us. We want to sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how disappointing it must have been to face delays and a lack of clear communication about your order status. We deeply regret that our service did not meet your expectations, and we want to address your concerns thoroughly, so we will be sending you a private message now.
Best,
Allison
I haven't received two items in my order, but I did receive a pair of shoes that came quickly and were great.
Hello Melissa,
It is with great regret that we received your feedback regarding your purchase. I apologize for the inconvenience caused by the slow shipping. We understand how important timely delivery is. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Very bad experience. I never received my order and been going back and forth with them for forever!
Hello Heba,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I placed an order on August 2nd and have not received my item. I contacted customer service and was told to expect them on August 22nd, the day I called. I asked how I would receive them today if they had not shipped out yet. They told me to wait 48 hours for delivery. Here we are four days later, and they still have not shipped, and it has been almost a month since I placed the order.
Hello Jessica,
We understand how frustrating this situation must be for you. It's really disappointing to wait so long, only to face delays and get conflicting information about your order. It's really disappointing when you're given a timeline that doesn't match up with the actual experience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Beware - if you receive everything you paid for, consider yourself lucky. My latest order is "lost" and no help is being given.
Hello Jennifer,
We're so sorry to hear that you're dealing with lost orders and getting no help. It's really frustrating and disappointing when it feels like your issues aren't being addressed. We understand how upsetting it must be to repeatedly face problems with orders going missing. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I am in love with my purchase. The bag is gorgeous, and the slippers fit perfectly.
From purchase to delivery was all exceptional. Products are of great quality.
I never received my items. The tracking page has not changed in days.
Hello Chidimma,
We're really sorry to hear that you haven't received your items and that the tracking page hasn't been updated. That's such a frustrating situation, especially when you're eagerly waiting for your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I placed an order on 8/5/24. It is now 8/26/24 and I have not received it. I haven't received any updates or notifications about the status of my order.
Hello Jazmine,
We're really sorry to hear that you're still waiting for your order. That's incredibly frustrating, especially when you've been waiting for so long without any updates. It's understandable to feel anxious and upset when you don't have any information about the status of your order. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I ordered several items almost 4 weeks ago and they have yet to even ship. I got an email offering me a 30% discount for the inconvenience but I have yet to receive any updates on my order or get any kind of shipping notification. I need my items and cannot believe they are taking this long to ship!
Hello Leigh,
We are really sorry to hear about the delay with your order and the lack of updates you've received. We can understand how frustrating it must be to wait this long without any clear communication or shipping notification. Please know that we take this seriously and are committed to resolving this issue as quickly as possible. We'll ensure that your concerns are escalated and that you get the information you need about your order. Thank you for your patience, and we apologize for the inconvenience this has caused. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I appreciate how easy it was to make an exchange. I called JustFab and the friendly agent informed me to return the item in the original package to any USPS location along with the return label that was emailed to me. There was no postage to pay. In about 2 weeks, my refund was posted to my card.
Took over 10 minutes for a person to respond to the chat that you advertise as being available 24/7. Then, after being very clear about what i want, took forever, with much extra unnecessary communication to finally get it done. Part of the reason I do not want a membership with your company anymore is your HORRIBLE customer service.
Hello Lisa,
We're really sorry to hear about your frustrating experience with our Member Services Team. We understand that it can be disappointing when a service that's supposed to be available 24/7 ends up being slow and ineffective, especially when you're trying to resolve an issue. We also understand how this could contribute to your decision to reconsider your membership. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
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Hello Ruby,
We're truly sorry to hear about the issues you've encountered with your order and the frustration it has caused. It's deeply concerning to learn that both pairs of shoes you ordered never arrived, and we understand how disappointing and inconvenient this must be for you. We understand why it led to canceling your account with us, and we regret that our service did not live up to the standard you deserved. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison