JustFabReviews 10,359

Hello Stephanie,

I'm sorry to hear about your negative experience with our product and Member Services team. We're sad to hear that kept getting the wrong size for your boots. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Hello Liz,

We're sorry to hear about the challenges you've faced with your recent orders. We're glad that our Member Services Team was able to assist you and provide a resolution, including a credit. It's important to us that you feel supported, and we regret it took such a long time to get this sorted out. However, we sincerely apologize that the boots you ordered were missing the removable gemmed cuffs that they were supposed to come with. We understand how disappointing this must be, especially after the inconvenience you've already experienced. We're here to help address your concern as quickly as possible, so we'll send you a private message now.

Best,
Allison

Hello Rae,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your order. We understand how disappointing it must be to have to reach out a month after placing your order only to find out that it could not be fulfilled and that you needed to cancel and reorder. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a private message right away to address this efficiently.

Best,
Allison

Hello Trina,

Thank you for reaching out and sharing your feedback with us. We're sorry to hear about the issues you've encountered with your recent orders and appreciate your patience as we work to resolve them. We're pleased that the standard order has arrived. However, we understand your concern regarding the express order that has not yet been delivered. We also strive to offer products that meet our members' expectations, and we regret that the quality of the items fell short of your needs. We'll be sending you a private message now, so we can get this addressed as soon as possible.

Best,
Allison

Hello Catherine,

Thank you for reaching out and letting us know about the issue with your order. We're truly sorry to hear that you haven't received your order yet and that the shipping label is still in process We understand how frustrating and concerning this must be. We take these matters very seriously and want to get this addressed for you as quickly as possible, so we'll send you a private message now.

Best,
Allison

Hello Annette,

I'm sorry to hear about your negative experience with your account and that you got billed. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Hello Caitlin,

Thank you for taking the time to provide feedback on your purchase. We're truly sorry to hear about the discomfort you've experienced with the shoes and the blisters you've mentioned. We strive to ensure that all our products meet high standards of quality and comfort, so it's sad that these shoes did not meet your expectations. Your experience is important to us, and we want to extend our sincerest apologies for the inconvenience and disappointment this has caused. We will send you a direct message now to address this promptly.

Best,
Allison

Hello Dasha,

We're really sorry to hear about the long wait for your order. It can be really frustrating when something you've been looking forward to is stuck in processing for so long. We can understand how disappointing and stressful this must be. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

Hello Michelle,

We are really sorry to hear about the delay with your order and the lack of updates you've experienced. We understand how frustrating it must be to wait for so long without clear communication. It's definitely disappointing when a company doesn't meet your expectations, especially after you've been waiting for such a long time. We genuinely want to resolve this issue for you. We'll reach out to you via email right away to assist you further.

Best,
Bonnie

Hello Kimberly,

We're really sorry to hear about the issues you've faced with your shoes. It's incredibly disappointing when an item is damaged after just one wear and even more frustrating when an exchange doesn't go through as expected. It's understandable to feel upset when you're left waiting for a replacement that never arrives. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

Hello LaRita,

Thank you for reaching out and bringing this to our attention. We're sorry for the inconvenience and confusion you've experienced with your order. We understand how frustrating it must be to receive conflicting information and to not have clear tracking details or an estimated delivery time for your items. Your feedback is incredibly valued, and we assure you that we take matters like this seriously. We will send you a direct message now to address this promptly.

Best,
Allison