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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Great style at a great price and fast shipping too! I love JustFab Boots.
Bad experience. I have been waiting for this almost a month now.
I love Just Fab have been a member since 2017. I opened up an account for my daughter in law. She loves their shoes and boots.
I love just fab, I don't order monthly, mostly around this time of year cause I have a fascination with boots!
So I tried to order a few different ones and it said "
Not "liable for international shipping/ delivery "
Not sure what the means cause I chose mostly winter boots with faux fur. Maybe that's the reason.
Other than that I've been a vip member for over 4 years.
I liked my order but I don't like that I can't use my credits how I wasnt. It will only let me pair with the 2 for 1 vip credit or the one shoe/item. I liked being able to use them off my total purchase not just on the item itself...
Increíble el precio y la calidad de los productos que venden, el envío tardo unos pocos días en llegar y muy bien empaquetado y sin problemas. Lo recomiendo mucho.
Excellent, beautiful, good Quality and good price, in some items the size is bigger.
Placing an order is so easy and anytime I need to talk to customer service (which I can count on one hand because I very rarely have had an issue in my over 10 years ordering) they are pleasant and knowledgeable. The description and for are always on point.
Muito boa qualidade a opção do vip muito interessante super recomendo
Really nice jacket. Soft material and great quality. Hides the backside which I prefer.
Thank you so much for the best and comfortable flat shoes 🥿, the design was amazing
I've always been satisfied with all my purchases from justfab.the shoes always look good. I enjoy the mark downs and sales event...only always forget to skip the month.
Very traditional design\pattern and great knit. Looks a bit larger than I though but that suits the design and I have lost weight since I ordere LOL
Took my money, claimed the order shipped a few days later and it never shipped. Held my money for nearly three weeks then refunded and tried to keep me on membership despite clearly asking to cancel.
Hello Morgan,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The site makes it difficult to skip a month or cancel. It does not have an option to cancel without using the chat function. It took me almost 15 minutes to cancel a service I asked to cancel multiple times. There was always another offer to stay with them. They were not listening to my reasons for canceling.
Hello Barbara,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the difficulties and frustrations you experienced while trying to cancel your membership. We understand that navigating cancelation processes can be challenging, and we regret that our system made it more time-consuming and frustrating than it should have been. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
The shoes I bought were so comfortable and they go great with the outfits I bought them for!
Have to return the sneakers and will need to alter the pants
Hello Sonia,
Thank you for reaching out and providing your feedback. We're truly sorry to hear about the issues you've encountered with the sizing of your recent purchase. We understand how important it is for products to fit well and meet your expectations, and we regret that our sizing descriptions did not meet your needs. We value your concerns and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Henrietta,
Thank you for reaching out to us and bringing this to our attention. We sincerely apologize for the delay in delivering your order and understand how frustrating it must be to wait for nearly a month without receiving your items. We strive to provide timely and efficient service, and it is clear that we have not met our usual standards in this instance. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison