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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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This was my first time ordering from Just Fab. I love the slip on shoes I got but the sewing on the top of the shoes was not sowed all the way.
Knowledgeable and patient...friendly and professional...
My experience overall was very good. Customer service representative was courteous, friendly, patient and knowledgeable.
Very enjoyably experienced! I hope they make many,many more different colors of these gorgeous boots
The prices are right as well as the quality of these fine goods
Received 2 pairs of shoes. Both very nice. Unfortunately, one pair is the wrong size. Workers fulfilling orders should pay better attention to order details.
Hello Kelli,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I placed an order on August 25, I paid expedited shipping and i didn't receive my order yet! The shipping doesn't have delivery date, worst experience ever
Hello Fiorella,
We are truly sorry to hear about the delay with your expedited order and the lack of a delivery date. We can understand how frustrating it must be to pay for faster shipping and still not receive your order on time. This is certainly not the experience we aim to provide. We are looking into this issue and will work to resolve it as quickly as possible. Thank you for your patience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I ordered a pair of jeans sandals with a rhinestone buckle wrapped very nice neat, and on time very pleased with the purchase
The shoes are exactly what was described. They will go perfectly with the dress I just bought.
She explained to me about rules you guys have about my money you guys put into points.as long as I've been with this company. Nobody explained to me. But at the same time if you guys take away my points you have to by law return my 40.00 that's taken out of my account every month
I don't do reviews. I dont do reviews i dont do reviews i dont do reviews
I was so excited to find the boots I was looking for with the extra soft insides. Unfortunately I have wide feet. They were snug and I almost said I'll wear them anyways until I had a hard time zipping them up my calf. Not good for wide feet or calves, but I really loved so much about the boots. Super easy to set up the return even though I wished I didn't have to.
The site is easy to navigate and the filters are all ones we appreciate, size, colour etc.
Sometimes my size is out:-( but I always find something else - I'm an 8.
JustFab NEVER disappoints. I always buy in multiples.
It's been a month since I placed my order and I'm still waiting on 3 out of 4 of my items.
Hello Erika,
I'm so sorry to hear that you're still waiting for most of your order. A month is a long time to wait, and it's understandable to be frustrated. It's especially tough when you're missing most of your items. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The color of the red boots is absolutely beautiful and the craftsmanship on both pairs excellent!
My shoes were ordered on the 20th of August, and there was no shipping update as of September 4. I contacted support and the issue has not been resolved.
Hello Sinéad,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced regarding your order. We understand how frustrating it must be to have ordered your shoes and still not receive any shipping updates. We're also sorry that you have already reached out to us without a resolution. This is not the level of service we strive to provide, and we can assure you that we are committed to addressing this matter as quickly as possible, so we'll be sending you a private message now.
Best,
Allison
Great service, great fit and great color. I have a hard time finding boots that fit my calf's and these do.
Not happy with my last experience. All the dream pairs shoes that have been added do not ship to Canada. And more than half the shoes now seem to be this brand. Very limited options now, so I cancelled my membership.
Hello Vanessa,
We're really sorry to hear about the trouble with international shipping and the limited shoe options. It's incredibly frustrating when the items you're interested in aren't available in your region, especially after you've had a negative experience. We're sad to know that you need to cancel your membership under those circumstances. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beatrice,
We are really sorry to hear about the issue with the sewing on your slip-on shoes. It's disappointing to receive a product that doesn't meet your expectations, especially on your first order with us. We want you to be completely satisfied with your purchase, so we apologize for this oversight. We'll reach out to you via email right away to assist you further.
Best,
Bonnie