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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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These boots are beautiful n comfy. I love them. The design is so nice. Awesome looking boots. Great price. Thanks.
The shoes are as shown in the picture and very comfy.
Great looking shoes. And fast delivery at a great price
Only gave 1 star because there's no option for ZERO! I purchased a pair of shoes from just fab but the sizing was off. I initiated a return June 3,2024 for a store credit. Today is September 14th and i still have not received the credit. I have called multiple times and emailed and the customer service reps have assured me that i would get the refund in 48hrs, ITS BEEN 3 MONTHS! At this point i do not even care for the credit anymore and will be cancelling my VIP membership.
Hello Chido,
I'm sorry to hear about your negative experience with your return. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
It did not come when quoted. I got an email saying it would be late.
Hello Zelia,
Thank you for reaching out to us, and we; 're sorry to hear about the delay in the delivery of your order. We understand how important it is to receive your items on time, and I apologize for the inconvenience caused by the delay and the subsequent notification. We strive to provide accurate delivery estimates and to meet those timelines as closely as possible. We want to assure you that we are committed to addressing this issue promptly, so we will send you a direct message now.
Best,
Allison
I joined Just Fab and MY FIRST order never showed up. I purchased 2 pair of shoes for my vacation but never got them.
Hello Tiffany,
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that your first order with JustFab didn't arrive, especially given that you had planned to use the shoes for your vacation. We understand how disappointing and frustrating this must be, and we sincerely apologize for the inconvenience caused. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
I do not like the shoes. They're more like tennis shoes on heels instead of comfortable and soft.
I would like to trade them in and try your boots. Maybe that would be a better fit for me the flat boots.
Hello Terrie,
Thank you for your honest feedback. I am sorry to know that you're not pleased with our shoes. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
One package still has not arrived - 11 days after the original delivery date
Hello Taylor,
We're sorry for the delay of your order. We can imagine how frustrating that must be. Waiting for a package that's already overdue can be really stressful, especially when you're trying to keep track of multiple shipments. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
My order didn't ever arrive, and apparently was returned to sender. NO ONE contacted me about it— NO ONE. How is that good customer service? I've been with JustFab for years, but I'm done now..
Hello Terri,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I Love All my shoes Iam a vip customer since 2020. All the shoes I bought in the past in present 🎁 they are comfortable and I have a big size this is the only store have my size
I had to exchange 2 items, and JustFab rep treated me so good. Very professional, kind and efficient.
I bought the cutest shoes, but they were half size bigger. I process the return and the exchange took no time. Thank you for a good service.
Website is easy to navigate and complete purchase; customer service is amazing, however, products are very bad quality especially women shoes.some of them look worse than $5dollar shoes - smell plastic, material is poor. I cancelled my membership.
Hello Rosa,
We're sorry to hear about your experience. It can be really frustrating when a great website and excellent member service are overshadowed by our product quality. It's such a letdown to receive items that don't meet your expectations, especially when they look and feel subpar. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The shoe was nothing like the photo and I did not care for the look.
Hello Sierra,
We are really sorry to hear that the shoe didn't meet your expectations and wasn't as you anticipated from the photo. It's disappointing when a product doesn't match up to what you were hoping for. We appreciate your feedback and will take it into account as we work to improve our product representations. Your satisfaction is important to us. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Very uncomfortable, and can't were them for more then 20 minutes
Hello Odari,
We're really sorry to hear that the shoes didn't work out for you. It's incredibly frustrating to deal with uncomfortable footwear, especially when you can't wear them for long. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Nice items purchased. Loving the bags. I have been carrying the bag since it was delivered.
Awesome, it was easy to order and exchange in the case you need to
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carley,
I'm sorry to hear that you are not satisfied with the quality of the boots that you got. It's frustrating when an item arrives damaged before you even get to use it. Member satisfaction is always our number one priority. Our Member Services Team will be contacting you right away.
Best,
Lia