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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I have been a member for so long because it was always extremely hard for me to find my size (11) in stores and I was tired of the headache and heartbreak. Thank goodness I found JustFab. I have been able to get exactly what I want. Only a couple block heels I've bought with the backing and single strap have had too much space in the back so it didn't feel secure and too big, but other than that, I've had an amazing experience and will continue to use JustFab for my go-to shoe shopping!
I placed my order on 11-Sep which took 2 or 3 days to ship first of all. Finally, on 13-Sep I received an email that my package is shipped and will be delivered on 19-Sep.
With give tracking info, I tried to track my parcel which was being delivered by Purolator. I contacted Purolator on 18-Sep as package was not even picked up. Purolator mentioned they hadn't received any packages yet and the package will be delivered to them in Canada and then they will be able to deliver it. Looking into it, I contacted JustFab to look into this situation. While talking to the agent, he was not trying to answer my question, simply saying 'ok', 'sure'. I had to ask him clearly to check what's happening behind the scenes. Then he said he will check and he never replied to my messages while I waited for 15 minutes. I guess, then another agent started asking same things again 'how can he help me' when I explained whole situation more than once. I mentioned about explaining it earlier then he said he thinks I am checking into it. I felt so frustrating at this point so had to leave chat.
Next day, the shipping date was been changed without any notice. Yesterday, it was 19 and now its 25 Sep.
Before placing an order the website mentions lesser days for delivery and after payment is done things change to different directions.
Overall, I am experiencing a very crappy experience with JustFab. It was mentioned by a someone to try and after this I am never interested in getting back to it. It was first and last time experience with Justfab and it went horrible. Save you time, money and mind peace. It's NOT worth it,
"No reliable customer service, no reliable shipping services"
I have been a customer of JustFab for several years. While I don't always find my style - because I am 67 - I have purchased many lovely sweaters & shoes from JustFab. I receive lots of compliments whenever I wear them. I tell them about JustFab, including the VIP program. I love the VIP program. It makes it easy to purchase because I know the money is there for me to use. Thank you, JustFab.
I bought a couple more of the long sweaters. I love them so much. Keeps me warm and are so soft and comfortable. The silver walking shoes are a bit bright, but I just need to break them in so they don't look like neon. LOL
I love JustFab. I just wish you had a larger selection of clothing that I like, but there is enough for now that I have no trouble spending my VIP rewards.
The whole internet buying experience was Easy as it can be...
Strap over the top of the foot was tight and had no give. Unfortunately had to return
Hello Glynis,
It is with great regret that we received your feedback regarding the item that you got. I'm sorry to hear that the strap was too tight. It's frustrating when something looks great but doesn't fit comfortably. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Lost my order never shipped and when I called to reship one of the items were sold out
Hello Jeraldine,
We are really sorry to hear about your experience with your order being lost and the frustration of a sold-out item. It's ultimately disappointing when expectations aren't met, and we truly appreciate your feedback as it helps us delve into improving our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I had a wonderful experience! Ordering was easy and fast. The shoes were delivered quickly and I love the quality. You have a customer for life!
Site is easy to shop and prices are great. Returns can be done unless its a final sale. Sizes sometimes run a little small other times a little big so be sure to read reviews and descriptions.
Received items quickly and they weren't damaged and actually fit for once.
Overall everything was spotless.
Only thing is i didn't buy the right size had to send it back and do an exchange.
Love it all! Beautiful shoes very good quality
I cant wait. Shoes arrived on time
I cancelled my membership. I was unaware that credits that I paid for would expire.
Hello Michele,
It is with great regret that we received your feedback regarding the VIP program and VIP credit usage. It's important to us that you feel satisfied with your experience, and I apologize if the usage of your credit has caused any frustration. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I have narrow feet and I have been finding fashionable shoes that actually fit. If they don't the return/refund is super easy.
I have a hard time find shoe that fit me because I have narrow feet. I have been buying shoe for years here and find shoes that fit and those that don't they readily accept my returns. I love being a customer and will continue to make this my shoe store.
All the shoes I ordered are great quality! I've been wearing my boots for 5 years and are still amazing!
Me encantaron las botas, justo a la medida y de excelente calodad
I'm excited to get my boots. I could give a better review once I receive them
My package was delivered to the wrong address and contacted customer service they said they will send a replacement but I never received it! Stole my money!
Hello Jessica,
We are really sorry to hear about your experience. It must be incredibly frustrating to deal with a lost package and not receive the replacement you were promised. Your time and money are valuable, and it's disappointing when things don't go as expected. We genuinely want to make this right for you. We'll reach out to you as quickly as possible to assist you further.
Best,
Bonnie
I reached out because I needed to find out the status of my refund. They quickly explained everything was on its way and that they already processed my refund. Which they did. Perfect
The experience was nice. Not sure how the boots are suppose to go on tho
Hello Genora,
Thank you for taking the time to share your thoughts about your purchase. I'm glad to hear your overall experience was nice. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yad-Kamal,
We are really sorry to hear about your experience with your order. It sounds incredibly frustrating to deal with shipping delays and unhelpful member service. You deserved clear communication and support throughout this process, and it's disappointing that you didn't receive that. Thank you for sharing your feedback; it's valuable for us to understand what went wrong so we can work on improving. Your satisfaction is important to us, and we want to make things right. We'll reach out to you via email right away to assist you further.
Best,
Bonnie