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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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Just as described in Description. Beautiful and comfortable
The experience was a bit rough. Clicked an ad on Facebook and it took me to the website but when I added the shoes to the cart it showed regular price. Customer service was very delayed in that when the chat was going on hours would go by before any response. After three days of fumbling around the promo price populated and I completed my purchase. I don't think I will continue the membership beyond the trial. I'm not confident in the customer service or the validity of the product. When the package arrived I was hesitant as to if the product was genuine because the box was damaged and the website showed brunomarcshoes.com instead of brunomarc.com.
Have been looking at these style of shoes for some years. These are the first pair of brown dress sneakers I have purchased. Overall, I like the look though at first glance they are cheap looking, especially the shoe strings. Next is the fit. I bought a size larger because I wear thicker socks. The sizes run small and won't work with thick socks.
I have been shopping with JustFab for about 8 or so years and have never been disappointed. I shop for myself, daughter, sister, daughter n law, friends, and everyone is always happy. They have a great variety. I love JustFab.
Never disappointed with JustFab shoes! Quality, pricing and easy purchase and returns.
Oh, it was the fastest delivery ever! They are so cute and such high quality. Absolutely will buy from here again!
It's been over 2 weeks and it says my order is still awaiting pickup from FedEx. I have. I idea when I will even get my package.
Still have not received 2 of the 4 pairs of shoes I ordered. Tracking hasn't been updated in 4 days.
Hello Rachel,
It is with great regret that we received your feedback regarding your purchase. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I would love to get an email like I used to get the first of the month reminding me to skip the mi th if I wish. I have not gotten that email in a year and there are no shoes on the site that I enjoy wearing, so I end up using the credits I bought, that I didn't want to buy to get shoes for my sister.
Hello Jade,
Thank you for sharing your experience, and we genuinely apologize for the frustration you've felt regarding the lack of reminder emails and the limited shoe options. It's understandable that you would want to have the same convenient experience you had before, especially when it comes to making choices that suit your needs. Your feedback is invaluable, and we're committed to improving our communication and offerings to better serve you in the future. We'll reach out to you as soon as possible so that we can assist you further.
Best,
Bonnie
The shoe fits and its comfortable and the package was not rough handled during delivery and it was fast and came on the due date
Super happy with the boyfriend blouse. Sizing was great, style was perfect, fabric quality says I'll have it in my closet for a long while. Shoes and bags I order were also amazing... so glad I decided to pick up that gift for my niece.
The last few orders are not delivered and I have to chase down where the delivery company took it for pick up. They don't buzz or leave a tracking slip. I don't online shop to have to go pick up. I'll be canceling my membership.
Hello Beau,
It is with great regret that we received your feedback regarding your shipment. I'm really sorry to hear that you've been having such a frustrating experience with your deliveries. It's so disappointing when you have to chase down packages, especially when you expect the convenience of online shopping. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Les dates de livraison sont respectées tout est Oki merci!
I love shopping on JustFab! I get to look at the latest trends in the comfort of my home and with their easy return/exchange policy, I never worry about my experience.
I am obsessed, these shoes are so comfy and are a fall staple!
I have yet to receive a good quality pair of shoes. The only reason for my purchase is to use up my credits so I am no longer indebted to this company.
Hello Makayla,
It is with great regret that we received your feedback about the quality of the shoes that you purchase. I'm really sorry to hear that you haven't received a good quality pair of shoes. We strive to provide high-quality products that our members will love, and it's disappointing to learn that this was not the case for you. Member satisfaction is always our number one priority. Our Member Services Team will be contacting you right away.
Best,
Lia
I ordered two pairs of booties and they arrived sooner than I thought they would. The fit and quality were excellent. I spent all day in them and have no complaints.
I had 5 items in my cart to check out, only to be told 4 items was not eligible for Canadian shoppers even though I was shopping in justfab.ca
Apparently justfab has changed their policy without bothering to let Canadian residents know.
They could have at least posted that information next to the item so it's known you can't have that item.
Very disappointing, I am thinking of canceling my membership.
Hello Flo,
I'm really sorry to hear about your experience. It's disappointing when policies change without proper notice, especially when you're excited to purchase items. Would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rebekah,
We are really sorry to hear about the delay with your delivery. It's understandably frustrating to be left in the dark about when you can expect your package. Your experience is important to us, and we appreciate you bringing this to our attention. We're working to resolve these issues to ensure you receive your order as soon as possible. Thank you for your patience. We'll reach out to you via email right away to assist you further.
Best,
Bonnie