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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I ordered a pair of boots in sept 14, the shipping label was finally created the 18th, today is the 21st and they have not moved past the shipping label being created!? The courier has not picked up, they have not left the warehouse? I placed an order with shein the day before and my order arrived yesterday from overseas! Do better just fab! I will be cancelling my subscription once these boots finally arrive!
I really like the shoes and the fact that JustFab has my size. The price is too much
Hello Tanya,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I have not received my order of shoes yet. The only thing that's arrived was my belts.
Hello Joy,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Package was delivered to wrong address so there for I had to search 2 days for my shoes
Hello Sherrita,
Thank you for letting us know about your experience. I'm really sorry to hear that your package was delivered to the wrong address and that it took you two days to locate your shoes. That must have been incredibly frustrating. Your feedback is important, and we'll look into this to help prevent similar issues in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Easy order easy payment.waiting for email to look for new items, And new style.also looking new style for flat sandals..
The boots I ordered are beautiful but they are not extrawide calf as advertised. Size is correct and fit well. Calf area is not wide with no stretch.
Hello Jai,
At FabKids, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you received the incorrect fit for the boots that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
Really liked my shoes/boots. Easy to navigated the site and make selections. Shipping was quick and product quality was on point. Bonus that everything was on sale.
Ordered 3 pairs of pants, all same size but one was far to small… hoping the return process goess well
I love my fashionable shoe wardrobe provided for and to me by my Just Fab VIP Boutique. The selections are variety forward and competitive pricing keeps my feet in the loop of well dressed.
Ordering was easy, safe and quick delivery! I love every pair of shoes I've bought from JustFab
I'm still waiting to receive my package. I'm starting not to like this website.
Hello Sharon,
Thank you for taking the time to write to us and express your thoughts regarding our shipping service. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
My experience was very pleasant. She was just very helpful.with associates like her, calling in to a company would not be unpleasant.
The boots I ordered don't come with a side zipper that helps when you try to put them on to wear them. Without a side zipper, it's difficult to put them on.
Hello Maggie,
I'm sorry to hear about your disappointment with the boots and the VIP membership. It's frustrating when something as simple as putting on boots becomes difficult due to its design. I would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I'm highly happy with Just Fab and would recommend them to any one.
Got a bunch of cute boots for an excellent deal! The boots with fur was very soft and comfortable! I'm very happy with my purchase!
Garment bag is on Point and Love the sling back shoes.
They are a high quality shoe for a low price. They also have wide selection which is helpful when deciding on a shoe.
I ordered a sweater. I received a pair of men's size 12 Adidas tennis shoes. Can't return because I never ordered. This has happened multiple times. Starting to think their distribution center can't read orders.
Hello Evelyn,
We are really sorry to hear about the mix-up with your order. It's frustrating to receive the wrong item, especially after experiencing this multiple times. We can understand how upsetting this must be, and we appreciate you bringing it to our attention. We're committed to improving our fulfillment process to prevent this from happening in the future. Thank you for your patience as we work to resolve this. We'll reach out to you via email immediately to assist you further.
Best,
Bonnie
I ordered my daughter a pair of fuzzy slippers, and I ordered them too large. I needed to exchange them for a smaller size. I was able to easily schedule the return and exchange through the app.
I love JUSTFAB, I've been a customer for many years so this last experience was just a little disappointing. I couldn't use a coupon on already clearanced items together, which is unusual. Other than that the experience was fine.
Hello Liz,
It is with great regret that we received your feedback regarding the coupon that you have. I can understand how disappointing it must be when you can't combine a coupon with clearance items. Our goal is to ensure clarity and consistency in our offers. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pamela,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad