JustFabReviews 10,359

Thought I had just ordered one pair of shoes, then $39.95 charges kept showing up on my bank statement. I called to have them refund my money, but they said once the amount is charged it becomes a store credit and is not refundable to your bank account. I had no clue I was signing up to a monthly club. Also in the FAQ section it doesn't say that they can't refund "store credits", that is buried in the fine print. Now have had to call bank to dispute the charges.
The merchandise is CRAP.

I like the idea of this site, but I've been very unsatisfied with the few purchases I've made and now have multiple credits (can't get a refund) and no way to use them. Most months I don't see any options I want to purchase and if you don't "skip the month" within the first 5 days of the month, you're charged automatically. I was traveling out of the country without wireless and didn't skip the month and found yet another credit on my account. This is incredibly frustrating. Another month I did chose the "skip this month" option, but was still charged. This is not acceptable.

I can't cancel the account without losing my credits and find it incredibly annoying that I can't get a refund for items I purchase and don't like. The shoes have been incredibly uncomfortable the one bag I bought started falling apart on the straps just two months after purchasing.

I would absolutely not recommend this site to anyone.

I recently purchased aonline gift certificiate for a friend at www.justfab.com. I gave my credit card # for the amount, and when My friend tried to make a purchase with the certificiate, She was told that She would have to provide payment (She would later be reimbursed) and She would be responsible for purchasing a new pair every month. There was absolutly no disclaimer stating any of this upon purchesing a gift certificiate. Why, after having My credit card info, did they insist upon Her providing Her credit card info (or cash)? Please follow up with this company...

Very tricky! WATCH YOUR CREDIT CARD! It's one of those companies you HAVE to read the small print and KEEP THE DATES/ NAMES of who you spoke to when you call in with problems or to cancel. I ordered a purse that showed up having the quality of material looking shabby (not at all like the photo). I paid out of pocket because the company didn't honor the return policy. I called into cancel and gave them a 2nd chance on quality control only to be let down again.
This company caters to women who don't have time to shop. I am very busy and didn't notice till 4 months later I was being billed 39.95 a month. I tried calling the *******906 cust. Service line only to find out it's barely answered. If you are diligent like me and continue to follow up and wait you need to have names and dates of each time to get even part of your $ back.
Best I can recommend is DON'T GET INVOLVED. I wish someone had posted this before I ended up paying 4 months of a membership I never intended to get.

Smiles Tracy