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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I've been trying to see when it's coming and it was ready to ship on 9/13. It's 9/23 and I'm still waiting for it to ship. I had them before and am really sad now because I usually had it by now.
I love the shoes. The color, the style, everything! I was so excited to receive them. I ordered them in my normal shoe size. When they came and I tried them on they were too snug and my toe hit the top. :( I'm really bummed, but hopefully someone else will love them as much as I would've.
Hello Karlee,
I'm so glad to hear that you loved the shoes in terms of color and style. It's truly disappointing when the fit doesn't match your expectations, especially after looking forward to wearing them. It's understandable to feel bummed about that, especially when they seemed perfect. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately to provide further help.
Best,
Lia
I loved the boots as soon as I opened the box! After successfully putting on my left book, I proceeded onto the right. Halfway up my calf the zipper split open at the lower foot section. Not sure if it was the quality (or lack of) of the zipper, or perhaps me.
Either way, I loved the design and look of them, just won't be able to wear them.
Hello Anthony,
I'm truly sorry to hear about your recent experience with the quality of your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've purchased from JustFab many times and I love the ease of the website and the great deals!
The products are also top notch!
I like JustFab. The quality of their products is excellent, and their service is excellent. I needed to make an exchange for size, and it was an extremely easy process.
I was sent the wrong pair of shoes TWICE IN A ROW, was unable to create a return on my own because the return button is nonfunctional, and had to fight with customer service to even get a return label created. Then, they deleted my completely accurate review simply because it was negative. Clearly, JustFab have proven themselves to be entirely untrustworthy, and in so doing have lost a loyal customer.
Hello Lauren,
We are truly sorry to hear about your frustrating experience. It's unacceptable to receive the wrong shoes multiple times and to have issues with the return process. We understand how disappointing it must be to feel unvalued as a member, especially after being loyal. Your feedback is very important, and we appreciate you bringing this to our attention. We're committed to addressing these issues and regaining your trust. Thank you for sharing your concerns. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Hello Bel,
It is with great regret that we received your feedback regarding our shipping method. I'm really sorry to hear that your order arrived later than promised. We understand how important timely delivery is. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The description did not match the product. I wanted ankle lace up bootie and got suede no lace up booties.
Hello April,
We sincerely apologize for the mix-up with your order. It's frustrating to receive an item that doesn't match the description, and we understand how disappointing that can be. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
By the time I was just looking for the oxfords and found Justfab. The shoes were excellent when I received and tried on.
After placing my order, I waited about two weeks before emailing customer service to ask why my package was still saying "awaiting carrier pick up". They were VERY unhelpful stating that I would have to wait two more days before I can get any assistance because I was still in the delivery window. Yet, my package still hadn't shipped so there was no way it would be delivered within two days. After waiting the two days and still no update to my order, they told me I can reorder if I'd like. I told them I never canceled my order so I don't understand why I'm having to reorder. It's been almost three weeks now and still have not received my order.
Hello Kadi,
We're truly sorry to hear about the difficulties you've faced with your order and the lack of support from our Member Services Team. It's frustrating to wait so long without clarity on your package, and we completely understand your concerns about having to reorder. This is not the experience we want for our members. We appreciate you sharing this feedback, and we want to help resolve this issue for you as quickly as possible. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
My shoes are great but now you have tacked on a stupid magazine subscription at check out. I am very unhappy that now I have to figure out how to cancel this. I will be canceling my just fab subscription at the same time! I don't have time for this crap!😡
Hello Martina,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the magazine subscription. We want your shopping experience to be as smooth as possible, and we can see how this would be upsetting. Your satisfaction is important to us, and we appreciate you bringing this to our attention. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
It indicates that my red boots were delivered along with the booties, and I did not receive them at all. I received a shipment with my sneakers a few days later - still no red boots and I have yet to receive them to date.
Hello Leeann,
We're really sorry to hear about the issue with your red boots. It can be really frustrating when deliveries don't go as expected, and we understand how disappointing it is not to receive your order. We appreciate you bringing this to our attention, and we'd like to help resolve this for you. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The shoes fit perfectly for my purpose. The fabric, color and quality are just what I wanted.
Just what I was looking for and love the style. Always find the latest styles and great prices.
I love the styles, bundles and credit options on the site. Unfortunately the tummy shaping pants only have tummy control in the top 2" so wasn't effective, the sports bras fit uncomfortably tight, and the shoes I ordered came in the right box but we're actually a 1/2 size larger. The other items I ordered were great. I appreciate the easy return options.
I ordered faux suede jacket. When I received it, thought it would be more on the faux suede side hen velour type. Its still a nice jacket, but not really faux suede. It's what I call a velour type jacket.
Hello Heather,
We appreciate you sharing your thoughts on the faux suede jacket. It's important for us to hear feedback about how products meet expectations, and we understand how the material might not have matched what you anticipated. We're glad to hear you still like the jacket, but we'll take your input into consideration as we work to improve our product descriptions. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I waited in the chat but noone came on. I want to cancel membership. This website is a scam. I lost 3 credits without warning. When I complained I was told justfab sends emails to let you know points are expiring. They did not send an email. I found out by accident. I work hard for my money and since you did not offer me something I do not wish to be a member and I will tell everyone I know what a scam this company is. You should make it easy for people to discontinue their membership but of course you are going to force me to spend time on the phone. The worst website! I will never be a member again.
Hello Teresa,
We are truly sorry to hear about your frustrating experience. It's completely understandable to feel upset, especially when it comes to your hard-earned money. We apologize for the lack of support in the chat and for any confusion regarding your credits. We take your feedback seriously and want to ensure we make this right. We'll assist you with your membership cancellation right away. Thank you for bringing this to our attention, and I'm sorry for any inconvenience you've faced. We'll reach out to you via email as soon as possible to assist you further.
Best,
Bonnie
Great selection of shoes, nice clothing and pretty accessories.
Great prices for a nice outfit to wear for a summer wedding.
I bought these as they looked comfortable to wear, as I have a problem finding comfortable shoes as I am very flat footed, and to much of an arch can be miserable!, for more than a few minutes.
I love the fact there is a large collection to choose from. They fit perfect
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Hello Sheena,
We understand how disappointing it is to wait longer than expected for your order, especially when it was ready for shipping on 9/13. We apologize for the delay and the frustration it has caused you. We're actively looking into this issue to provide you with an update on your shipment as soon as possible. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth