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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I returned product in perfect condition. They accepted return but did not refund me the money.
Thinking of cancelling my subscription of over 10+ years. Very sad.
Nice jacket, but didn't fit me. I ordered a size XXL and does not close. I gave it to my daughter. It fits her.
I love JustFab. I shop mainly for heels, purses and booties and I am always impressed by the variety and plethora of colors. The mix and match outfits with the purse and heels are always fun to view to get ideas on what to pair with what.
I usually have a good experience but my last two experiences have left me wondering if I should keep my account at all. I had sent a pair of shoes back for an exchange- and waited a long time with no word after sending the original back. I only got the exchange pair after complaining. Then on this last order- I had to ask where my order was after it was stuck for days upon days of 'label created'. The item was not shipped at all and was only done after I had to once again complain. Not only that- but one of my orders (leggings) was a '2 for 1 VIP credit'. I should have received 2 pairs of leggings but only received one! Not happy at all- they seem to be slowly going slowly downhill…
Hello Valerie,
We are really sorry to hear about your recent experiences. It's concerning to know that delays and issues with your orders have made you question your account. We completely understand your frustration, especially after the trouble with your exchanges and the missing leggings. Your feedback is invaluable, and we're committed to addressing these problems to improve your experience. Thank you for bringing this to our attention! We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Refund does not include shipping like Amazon and Walmart
Hello Kitty,
We understand your frustration regarding our refund policy, especially when it differs from what you may be accustomed to with other retailers like Amazon and Walmart. We appreciate your feedback and are always looking for ways to improve our policies to better serve our members. Your input is valuable, and we're here to assist you with any questions or concerns you may have about your refund. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Order arrived in a timely manner and package was not damaged.
My heels and booties are beautiful. Style, look, color just wow!
I love the items I purchase at Justfab however my last several few purchases, the transit has been delayed by days, at times over a week. Ordering for an event I've learned to order well in advance if possible.
Hello Danielle,
I'm sorry to hear about your dissatisfaction with our shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
It was too big, from the top, so I had to return it. It was for my mom. Usually I get shoes and they are good fit. But this time it wasn't
Hello Nadine,
I'm sorry to hear that the shoes didn't fit your mom properly, especially since you usually have good luck with sizing. It can be disappointing when a purchase doesn't meet expectations, especially when it's a gift for someone special. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Holiday weekend, i realized all my vip credits were expiring THAT DAY. So no chat email available so i called... SO i know THIS WAS MY FAULT but after 2 hours on hold, well you can go about your business while on hold just have to pay attn, lady was very nice understood my issue and asked manager if i can use those credits TODAY AND THEY said yes. While on hold i did pick 4 pairs of shoes and she was able to place the order for me super quick!
Shipping was relatively quick. Prices were unbelievably cheap considering the brands. Overall great experience so far
The clogs are gorgeous and fit perfectly! I cannot wait for cooler weather to wear them.
Hello Cindy,
We are sorry to hear that you didn't find the slippers comfortable. We completely understand how disappointing it can be when a product doesn't meet your expectations. Your feedback is valuable, and we appreciate you sharing your experience with us. Thank you! We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The boots I bought a couple years ago were amazing quality! The boot site just ordered, three pair, are very poor quality and disappointing!
Hello Becky,
We're truly sorry to hear about your experience with the recent boots. It's disappointing to receive products that don't meet the quality you've come to expect from us. We appreciate your feedback and want to assure you that we take quality seriously. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I purchased a pair of boots. They got here to my home within like 3 days. I tried them on and they fit perfectly. Thanks Just Fab
I have not received my order. The tracking site says no one was home so the boots were returned. I have not heard anything from the company about this. No redelivery date or refund given. Very disappointed.
Hello Alecia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
While these shoes are cute, they offer no support at all under the balls of the feet. Also, some of the areas where the rhinestones are show black. I don't know if it's the glue used or what but it shows just a little bit.
Hello Amanda,
It's really disappointing when shoes look great but don't provide the comfort and support you need, especially under the balls of your feet. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
These are very comfortable and stylish. I stand on my feet a lot and they provide the support that I need.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vita,
I'm truly sorry to hear about your recent experience with your return, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad