On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very comfortable. I can wear these shoes all day and all night. It's just that comfortable.
I ordered several pieces of clothing and shoes. The loafers and the flats were great. My body suit was a little large but the sweater and leggings were great. These are items I picked to jump start my fall wardrobe. The packaging was great.
I received my bag and I love it. Will be using it for Las Vegas.
The product quality is generally satisfactory. There are no major issues, but there's room for improvement.
One of the products I received was the wrong size from the item I ordered.
It was very easy to order hardest part was so many choices
I have been looking for a few items an they exceeded my expectations sizes are pretty accurate as well
I bought a size or two up on a denim skirt an I should have stayed at my size
Plus I got them all on sale
So very happy
Pumps advertised as wide width were not very wide. They pinched my toes almost as much as the normal width of shoes.
I have been a Just Fab customer for over 10+ years. When their prices were in Canadian Dollars. Every pair of shoes I owned was Just Fab.
I have been ordering stuff and I have to return every item lately. Clothes are a hit and miss with size and fabric, and shoes are so cheap nowadays, the material, the style, very disappointed. I can't wait to pray for a miracle and find something worth the 3 credits I've had for over a year to move one from this brand.
Also, because I have been so disappointed, I noticed they have man stuff now. I told my husband to pick 3 items so I can spend those credits and they DON'T ship to Canada. Unreal.
Hello Lina,
I'm sorry to hear about your dissatisfaction with our products. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I wanted a pair of hot pink construction boots. Similar to timberlands boots but they never have my size in the color I wanted. But Just Fab did and I love the price
It came quickly and nothing was damaged and very good price
Paquete entregado en tiempo récord. Los zapatos tal cual la imagen. Excelente calidad y muy hermosos. Encantada con JustFab
Reached out to customer service because my bag didn't ship. They canceled my order and told me I could repurchase. Then the exact same thing happened again.
No compensation or fixes.
Disappointing.
Hello Rebecca,
Thank you for taking the time to leave a review. We understand how frustrating and disappointing it must be to experience the same issue twice with your order, especially without any resolution or compensation. This isn't the experience we want for our members, and we sincerely apologize for the inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love it I like it will order next time I will buy again later
I will look what I need for winter things
I asked for wide calf didn't get it plus the heels are higher than what the picture shows and where's the return receipt for my purchase? You guys make it difficult to return Items and you took money out of my account without permission I didn't sign up for your merchandise again I'm just not happy with your products your shoes make my feet look really big
Hello June,
We are really sorry to hear about your experience. It's frustrating not to receive the wide calf you requested and to find the heels higher than expected. We understand how disappointing it is to have trouble with returns, especially without a receipt. It's also concerning to hear about the unexpected charge; your feedback is very important to us. We want to ensure you have a better experience moving forward. Thank you for sharing your thoughts! We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I like the boots they were very thick something I wasn't expecting but I will rock em real soon once the weather gets cold
Package was lost it toke 2 weeks for it to be delivered
Hello Lakita,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not be able to receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Very happy with both pairs of shoes. Both fit perfectly!
I like the shoes, but I don't want anything sent to me. I.tried canceling my membership but the guy talked me into being on hold for 90 days and not be charged. I really want to cancel my membership now and not wait for 90 days
Hello Treva,
We're glad to hear that you like the shoes! However, we understand your desire to cancel your membership without waiting 90 days. We apologize for any inconvenience this has caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pamela,
Thank you for reaching out and sharing your experience with our product. We're truly sorry to hear that they didn't meet your expectations in terms of width and comfort. We understand how important it is for shoes to fit well, especially when it comes to finding the right width for your feet. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison