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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shipping was delayed due to weather conditions but items were received in good condition and I'm happy with my purchase.
Love the product. Feel free to buy everyone. Comfortable and everything is best
I was made aware of JustFab because I wanted shoes from Target but the price was too far out of my budget. In searching for a similar pair, I found identical ones on the JustFab website, and when I saw that I was able to get my first pair for $10.00, I knew I just had to. Before I placed the order, I spoke with customer service and the employee was very kind and understanding and answered my question efficiently. Afterwards, I was a bit stressed about the delivery window for my shoes, as the last day they could get to me I'd be gone to the event that I needed them for. However, the shoes came extremely fast (before the first date on the shipping window), and they're such good quality. I am so so so happy about this purchase and have told everyone I know about the company.
I bought a couple of wide calf boots. My calves aren't THAT wide (16").
And… They barely fit. I'm still satisfied since they looks good. But don't expect a loose fit. They aren't stretchable.
I don't know how I feel yet bc it's taken two weeks to get a FedEx shipment. Weird, but ok. I'll review again after I get my items.
So far, I'm not impressed and I'm sending one pair back.
They are nice shoes, but we will see the final results.
As always, JustFab continues to be one of my favorite places to shop, the quality is always excellent and the service is exceptional, I've been a VIP since they opened, and my closets are proof of that! Thank you JustFab for being so fabulous!
I have been using Just Fab for years and the quality of their products always impresses me. The sizes are all true to size and the fabrics are great.
Very pleased with quality of the boots I purchased. And happy with the quick delivery as well. Thank you just fab
Was never notified that my package was delivered, the notes stated it was left in a parcel locker but I could not find the package. Really disappointing
Hello Kiara,
Thank you for taking the time to share your experience. We understand how disappointing it is not to receive a delivery notification, especially when your package is stated to be in a parcel locker. It's frustrating to go through this without clear communication. We're actively looking into this issue to ensure that our delivery notifications are accurate and reliable moving forward. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Very satiftied love the boots unbelieveable great quality purse unbelievable great quality never would of thought for their price they would be anything like them thank you very much deffinitly would recommend you site
Linda Pringle
I loved the speed in which I received my order. I loved the dress very much but it did not fit.
Like usual satisfied with products as described online.
Amazing shoes, althought theyre red they still go with everythng and all neautrals. Wore them to an interview and they were comfy and recieved soo many compliments
It was shipped on time, and they are comfy for me at work
I have placed a few orders with JustFab and haven't received them... one being over 2 months old. I need to cancel this crap subscription!
Hello Amanda,
Thank you for reaching out to us regarding your orders, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it must be not to receive your orders, especially with one being over two months old. We take these matters seriously, and I appreciate your patience as we work to address this issue, so we will be sending you a private message shortly.
Best,
Allison
Great quality, true to fit and amazing prices! I would order again.
My husband love the shoes,i will continue to check the site out
I ordered a size 7 bootie, and they sent a size 11?! I have been a JustFab customer for 8 years now, and have never had an issue ordering. I used a VIP credit for this order.
Hello TJ,
Thank you for reaching out to us about your order. We sincerely apologize for the error in sending you an incorrect size. We understand how frustrating this must be, especially after being a loyal JustFab member for years without any issues. Your satisfaction is very important to us, and we want to assure you that we take this matter seriously. We will send you a direct message now to address this promptly.
Best,
Allison
Trying to return items that didn't fit And representative doesn't know how to send me the QR code. I am very frustrated
Hello Sherry,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our Member Services team. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ursala,
We are really sorry to hear that you haven't received all your items. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We're here to help resolve this issue for you as quickly as possible. We'll do our best to make it right! We'll reach out to you via email right away to assist you further.
Best,
Bonnie