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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Got the nornal size I normally wear but the boots dont fit. Need to return for a smaller pair.
I ordered 3 pairs of Bruno shoes. 2 pairs for me and one for a friend. He normally wears a 10 but even my 9.5 shoes I ordered was way too big for him and I.
Hello Mark,
Thank you for reaching out to us regarding your order. We're sorry to hear that the sizes didn't fit as expected for both you and your friend. We understand how disappointing it can be when shoes don't fit properly, especially after making a special order. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I am sharing this review so others can be aware of what can be delivered to them. I did get a refund started but I believe people should be aware. I received my order today and when I went to open it the first thing that I noticed was the putrid smell… on looking into the boot box the tissue paper was shredded and there was small black clumps within this mess of paper. Further inspection showed that these clumps were dead baby mice. Absolutely appalling! It appeared that a mouse also got into one boot and shredded the paper inside the boot to make a nest.
Hello Michael,
We're sorry to hear about the shocking experience you had with your recent order. We understand how distressing it must have been to find dead baby mice in the package, and we appreciate you bringing this to our attention. This is absolutely unacceptable, and we take such matters very seriously. Your feedback is invaluable as we investigate this issue to ensure it doesn't happen again. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Fast and easy service. I ordered and poof they arrived. Very comfortable. Getting a lot of compliments.
The colors and style was even better than what was pictured
I received my shoes and when I was about to try them on I Sw a size 7 and a size 8 so I had to return them. It was very disappointing
Hello Karla,
I'm truly sorry to hear about your recent experience with your order and that you got different sizes of shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Tengo mi size de referencia pero todo me quedo gigante. Nada es mi size aunque pedí mi talla correcta todo es muy grande.
Hola Ruth,
Lamento mucho saber que los artículos que recibiste eran demasiado grandes, a pesar de que pediste la talla correcta. Entiendo completamente lo frustrante que debe ser eso. Los tamaños a veces pueden variar y queremos asegurarnos de que estés conforme con tu pedido. Nuestro equipo de Servicios para miembros se comunicará contigo en breve para ayudarte a resolver cualquier inquietud que tengas.
Atentamente,
Ivy
Everything fit to size all the colors are vivid and would recommend just fab to friends and family I will definitely wear every pair this fall and winter
Wide calf boots are extremely too wide don't know how to return. *******295
*******@yahoo.com
Hello Sheila,
Thank you for reaching out to us about the wide-calf boots. We're sorry to hear that they are too wide for you, and we understand how frustrating it can be when a product doesn't fit as expected. Your comfort and satisfaction are important to us, and we want to ensure you have a positive experience. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
The boots were not what I was expecting at all. The back is a totally different texture than the front and one boot has a black speck on it that is noticeable
Hello Susan,
Thank you for reaching out and sharing your feedback regarding the boots. We're sorry to hear that they did not meet your expectations, especially concerning the texture difference between the back and front, as well as the noticeable black speck on one of the boots. We understand how disappointing it can be when a product doesn't align with what you anticipated. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I canceled this order the minute I found out how much they were charging for tax was not the amount my state charges. They tried to gouge me with their tax in their country, not in my state.
Hello Jerry,
I'm sorry to hear about your dissatisfaction with our VIP membership and the additional tax charge. We strive to provide value and transparency to all our members, and I understand how frustrating it can be. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
I had never ordered from Just Fab before, but took a chance on extra wide calf boots. I LOVE them and the price cannot be beat. The shipping was super quick as well.
I have been member for approximately 10 yrs. My latest purchase was for half calf black block heeled boots that have a couple of buckle straps, theses are a great fit and look great with jeans. So do the denim knee high
Semi stiletto boots, which were my second boot on this order. They are both must haves for this fall. Multi compliments when I wore them just the other day!
Intento rastrear el paquete pero lastimosamente no hay señas de el nunca llego el paquete
Hola Gabriel,
Lamento mucho saber que tu paquete no ha llegado y entiendo lo frustrante que debe ser. Veo que ya intentaste rastrearlo y es decepcionante que aún no haya señales de él. Nos encantaría ayudarte a resolver esto de inmediato. Nuestro equipo de Servicios para miembros se comunicará contigo por correo electrónico en breve para ayudarte.
Atentamente,
Ivy
I purchased 2 pairs of boots and one pair of tennis shoes. I've gotten dozens of compliments on all three! Will definitely be buying more!
Awesome quality! Five pairs of different styled shoes for under $100! Love all of them!
Delivery was fast! Reasonable price and great quality of product! Will be buying again
I'm just upset that they sent ripped boots and now I have to spend more money to take Ubers back and forth to return them it's not even worth a new pair. It's fine lesson learned. Never again
Hello DeAsia,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that you received a pair of boots that were ripped, and we understand how frustrating this situation must be for you. We take great pride in the quality of our products, and we regret to learn that we fell short in this instance. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stacy,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad