On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was excited to get my purchase😊MY boots fit me perfect
The quality and style are exceptional. I am happy with my order.
Terrible quality I want to return ASAP, the product looks bad, uncomfortable as F#@# terrible decision.
It was terrible I live in a building they left my package in the lobby and got stolen very sad
Hello Kendy,
Thank you for reaching out to us regarding your recent experience. We're truly sorry to hear that your package was stolen. That must be incredibly frustrating and disappointing, and we can only imagine how you feel. We strive to ensure that all orders are delivered safely and securely, and it's concerning that this situation occurred. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Came exactly as described and pictured and fit well!
There is always a great selection of shoes and I get sooo many compliments on them and have recommended Just Fab to so many people.
My package is still not here. The tracking has not updated. I have not been able to get help from customer service. It's very frustrating.
Hello Carmen,
We're sorry to hear about the delay with your package and the difficulties you've encountered in getting assistance from our Member Services Team. We understand how frustrating it is to experience a lack of updates on your tracking and not receive the help you need. Your experience is important to us, and we appreciate you bringing this to our attention. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Style, comfort and heel size is. Ideal! I wanted a black boot with appropriate heel height and this one is it!
I did not get my full order, I'm missing 3 pairs of loafers I ordered
Hello Shannon,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
😘 ve my pink heels with the bow on back! Shoes are very comfortable can kit wait until I can wear them
Great product at n huge discount prices with lot of variety w for every type of persons
I have been a Just Fab customer for many years and I am always happy and satisfied with the product and the service.
I entered my new address when I was checking out but it never saved and my order was delivered to my old one. When I called I was told a refund would be issued but the booties I chose were not longer available. Then I was asked if I had access to my old residence. Which I don't. To make matters worse my order was shipped in 2 boxes so now I have to go through this twice with no real solution.
Hello Staci,
Thank you for reaching out to us regarding your order, and we sincerely apologize for the difficulties you've encountered. We understand how frustrating it must be to have your order delivered to the wrong address, especially when you had taken the time to enter your new address at checkout. We want to assure you that we take situations like yours seriously. We also regret that your order was split into two boxes and that one of the items is no longer available. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I am missing one of my pair of shoes. I have received three of the four pairs of shoes.
JustFab never used to dropship. I was a customer for years and when my order from JustFab arrived from Amazon, I was not impressed. Their customer service reps completely glossing over the issue and outright ignoring the fact that they don't bother telling their customers they are now dropshipping from other companies gave me a solid reason to cancel my VIP membership and stop buying from them entirely.
Hello Kathryn,
We're sorry to hear about your disappointment with the dropshipping experience and the lack of communication regarding this change. We understand how important transparency is for our members, and we appreciate you bringing this to our attention. Your feedback is essential as we strive to improve our services and ensure our members have a clear understanding of how we operate. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Only revived 2 of my shoes not the 3 rd pair it's so hard to get in contact with costumer service. Do not waste your money. Spend some where else not worth it.
Hello Asda,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Very bad experience, I did not receive my package at the address and I do not even know where it is
Hello Angel,
Thank you for reaching out to us, and we sincerely apologize for the frustration and inconvenience you've experienced regarding your package. We understand how important it is for you to receive your order promptly and safely, and we're committed to addressing this issue for you, so we will be sending you a private message shortly.
Best,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luis,
We're sorry to hear that the quality of our products did not meet your expectations and that you're feeling frustrated. We understand how disappointing it is to receive something that doesn't match what you anticipated. Your experience is important to us, and we appreciate you bringing this to our attention. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth