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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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No sabía que me iban a cobrar casi $50 por la suscripción
I took a chance on purchasing from them, they only sent one half of my order 8 days ago. I've received no word regarding the latter, my heels and flats.
I had an event to attend this weekend, but because they thought they could get over on me, I no longer have the option to wear the original said outfit.
Shipment #*******379
Hello Chrissy,
I'm so sorry to hear about your experience! It's incredibly frustrating to not receive your full order, especially when you have plans for a specific event. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The dress is way too small for the sized ordered. Fortunately, I can give the dress to my Grand-daughter. The shoes will be okay once they are worn and soften up a bit.
Over $600 in credit taken after being a customer since 2014 and have had so many issues with you guys. I have canceled and you've gotten card number linked to my bank acct w.o me giving them to you and the list goes on. Was really upset when went to order winter stuff to see $600 in credits gone, unused because your kept putting the same boots out over and over. Highly upset with it!
Hello Amanda,
We sincerely apologize for the frustrating experience you've had with JustFab. We understand your disappointment and frustration with the loss of your credit and the repeated issues you've encountered. We value your loyalty as a member since 2014 and are committed to addressing your concerns. We'd like to investigate this matter further to understand what happened and how we can make things right. We appreciate your feedback and are dedicated to improving our services. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
These shoes are so comfortable and the color is exactly what I expected. They also run true to size.
Excellent and received my product sooner then anticipated..
Love this subscription. Products are quality and prices are fair actually better than fair. Definitely recommended.
I placed an order with my credits.I had Suspended the month before that then after I made a Order You guys took my money on a day that it's not even supposed to pull With no authorization to do that Like I said, I had declined at the beginning of the month and they took it around the 20th
Hello Heather,
We're sorry to hear about the confusion with your order and the unexpected charge. We understand how frustrating it can be to see a withdrawal that you didn't authorize, especially after skipping the month. Your experience is important to us, and we appreciate you bringing this to our attention. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Clothes fit well and I loved the purses. Sweater was a little too big.
I ordered four pairs of boots. Got two pairs very quickly and still have yet to receive the others. No update on shipping. Very disappointed
Hello Patricia,
Thank you for reaching out to us regarding your recent order. We're sorry to hear that you've only received two pairs of boots and are still waiting for the other two. We understand how disappointing this situation can be, especially when you were looking forward to receiving all your items promptly. Our goal is to ensure that every order is processed and shipped efficiently, and we apologize for any inconvenience caused by the delay in your shipment. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Shoes were a good price and on getting them, they fit great and are nice quality especially the ShoeDazzle brand. Exactly what I wanted. I got 6 pairs and am happy with all
Long time subscriber. Love JustFab. The shoes are not built to last anymore, if you're using for everyday wear. They used to be. One of the first few orders I placed with JustFab, I ordered these gorgeous electric blue suede D'orsay stiletto heels. I wore them probably 2x a week for a couple years. And they lasted. Looked fantastic. Until they didn't. Finally the heel stop wore out and I had to toss them. I was so sad. Over the years, across the board, the JustFab quality has declined, but the price has increased. I work in an office and give public speeches, and I like to be trendy. I don't mind spending the higher cost, if the cheaper quality is mitigated by the spare heel stops that are included sometimes. It's not been consistent. And I feel it should be. The subscription is now $50/month for one credit. That used to be $40 and cover one pair. Now the $50 is a true credit, and often I'll have to spend as much as $30-40 more on a pair that used to be covered under one credit. The value of the credit is being diluted, and the quality isn't keeping up either. Including a spare heel stop is a minimal ask. I'll hang on for a bit longer, but I've been skipping the month a lot more lately to wait for staples rather than splurging on every cute style/color. This order includes what I consider staples. Caramel colored heels will go great with my navy- and denim-colored as well as my khaki-colored suits. And black goes with everything. I LOVE the cage styling on the heel; not only stylish but functional as it makes the pair breathable, which I value on days I'm in heels all day and don't have the luxury of kicking them off for a few minutes.
Delivery took a week longer than I was told it would and even after it says package delivered, I still haven't not received my box.
Hello Rachel,
We're sorry to hear that your package has not arrived, especially after the extended delivery time. We understand how frustrating it can be when tracking indicates a delivery that hasn't occurred. Your experience is important to us, and we appreciate you bringing this to our attention. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
The boots I ordered came in a reasonable time and we're more than I expected
Very professional
Easy and clear interface
Customer service very responsive
I bought a sweater that was way too big, I exchanged with no issues! Happy Day!
Nice boots great prices easy to use website
Get many complements on them fit is great
The shoes I ordered were beautiful, arrived quickly and were a great price!
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Mariana,
Lamento mucho que te hayas sorprendido con el cargo de suscripción de casi $50. Entiendo perfectamente que los cargos inesperados pueden ser frustrantes. Nos esforzamos por ser transparentes en cuanto a nuestra facturación y agradezco que nos hayas informado al respecto. Nuestro equipo de Servicios para Miembros se comunicará contigo en breve para ayudarte.
Atentamente,
Ivy