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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It was easy I ordered, paid, and in less time than expected my boots arrived. The are beautiful rich navy suede Chelsea boots. Very comfortable
Shoes not true to size for some boots had to refund I couldn't get the boots on, 2/3 the others fit to perfection
I told your company multiple times, I do not want a membership and my credit card was charged
Hello Donna,
We sincerely apologize that your credit card was charged despite you clearly stating you did not want a membership. We understand how frustrating and unacceptable this is. We are committed to respecting our members' wishes and ensuring accurate billing practices. We will investigate this matter immediately to understand how this error occurred and ensure it is rectified promptly. We will do everything in our power to resolve this situation and prevent this from happening again. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I really love my boots, they are very nice and comfortable, the colors are very pretty, i can't wait to wear them to church,thank you JustFab.
Always try and snag some shoes when the Deals come out.
And they always ship so fast
I know just fab has been around for a while quality shoes, comfortable don't know that I'll order again but satisfied with what I have
In addition to my purchase I was charged $20 by an affiliate link for a purchase I didn't make. This was very predatory and unlike my past experiences shopping on your site.
Hello Kawkab,
We're sorry to hear about the unexpected charge you received from an affiliate link. We understand how concerning it can be to see charges for purchases you didn't make, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My order was a pair of shoes and a furry jacket. The shoes arrived first and they are a little uncomfortable. I was surprised the jacket was not in the bag and had no notification it would be late. The jacket arrived about 10 days later. It fit large and is not flattering.
Never received my boots and have been trying to get ahold of someone about it and have been charged a second charge without even receiving my first shipment
Hello Laci,
We are so sorry to hear about the issues you've experienced with your order. We understand how frustrating it is to not receive your order and to be charged twice. We are committed to providing a smooth and reliable shopping experience for all our members, and we are deeply sorry that we have fallen short in this case. We will investigate this matter immediately to understand what happened and ensure that you receive your boots and that the duplicate charge is rectified. We value your business and will do everything we can to resolve this situation as quickly as possible. We'll reach out to you via email as soon as possible to assist you further.
Best,
Bonnie
The. Manmade leather is too hard and does look real as pictured, but the price was great can't comp Lu Ain more.
Hello Johnson,
We apologize that the manmade leather didn't meet your expectations in terms of texture and appearance. We strive to provide accurate product descriptions and images, and we're sorry that this particular item didn't live up to your expectations. We appreciate your feedback and will take it into consideration as we continue to develop our product offerings. We're glad you found the price to be great, and we hope you'll continue to shop with us in the future. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I did not want a "membership" and boy was I surprised when I discovered a charge against my credit card. It took repeated insisting to detach myself from the claws of this company but I finally did. Hopefully they won't darken my doorway again. Beware!
Hello Kenneth,
We're sorry to hear about your experience with the membership and the unexpected charge to your credit card. We understand how frustrating it can be to feel trapped by a subscription, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The shoes are cute but surely not worth 50$ a month.
Nobody can afford that type of commitment in this country.
Who wants to spend 600 dollar's a year to buy shoes that are average
It males no sense to Pay those kinds monthly fees
Hello Greg,
I'm sorry to hear about your negative experience with our VIP membership and that you got double-charged. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Very very very Nice shoes, I am satisfied with my purchase
I was told I could reschedule the $49.95;order, but the website won't let me and you keep trying to charge my card
Hello Andrea,
I'm sorry to hear about your negative experience with our skip-the-month feature. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Keep asking for review after already wrote one. You have to make sure to skip the month every month. You cant cancel online and had to call to cancel.
Hello Michelle,
We're so sorry to hear about your frustrating experience with our website and cancellation process. We understand how frustrating it can be when things don't work smoothly, especially when it comes to managing your membership. We're committed to providing a seamless and user-friendly experience for all our members. We'll investigate this matter further to understand what happened and make the necessary improvements to our website and cancellation process. We appreciate your feedback and will use it to improve our service. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tianna,
We're sorry to hear that the shoes didn't fit as expected and that you had to go through the refund process. We understand how frustrating it can be when sizing issues arise, especially with boots, and we appreciate you bringing this to our attention. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth