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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They think you're getting a deal for $15 but these shoes have no arch support. These shoes are so $#*!ing heavy it's ridiculous. I guess I just lost $15 and now they will go in the garbage.
I recommend Just Fab to everyone as my go to for long lasting top quality reasonable priced CUTE boots!
They want to charge you $19.99 a month. That's $240 a year and you still are paying too much for these plastic, uncomfortable shoes. JustFab is a joke. Their customer service people lie to you as well
Hello Mitchell,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your negative experience with JustFab. We strive to provide value to our customers, and we understand your frustration regarding the membership fee and the quality of the shoes you received. We aim to offer stylish and comfortable products at competitive prices, and it's disappointing to learn that you feel the shoes did not meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
There were no issues with the shipping, even to Canada, and with the currency exchange. I highly recommend.
The quality is the worst that I've ever seen. Wish I had ordered something else and not these
Hello Anthony,
Thank you for reaching out to us and sharing your thoughts. We're truly sorry to hear that you're not satisfied with the quality of the items you received. We strive to provide our members with high-quality products, and we regret to learn that we fell short in your case. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Not happy with charge to my bank account. I only wanted $$10 shoes
15 business days and my package is not yet delivered. The tracking says my delivery had an exception and the last update was Oct.15 Lost Consignment. And before that, Oct7 at NJ, package was damaged. So, am I still expecting something to arrive here?
Hello Rio,
We're sorry to hear about the trouble with your package delivery. We understand how concerning it is to see updates like "lost consignment" and "damaged" after waiting for so long. We want to ensure that your concerns are addressed appropriately. Your satisfaction is important to us, and we're here to help resolve this issue. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My experience has been very poor! I paid for 2 pairs of boots and never got them! The number on the site to call customer service doesn't work!
Hello Loretta,
We're truly sorry to hear about your experience, and we appreciate you reaching out to share your concerns. It's completely understandable to feel frustrated when your order doesn't arrive, especially after paying for it. We want to assure you that we take these matters seriously, and we're here to help you address this as quickly as possible, so we will be sending you a private message shortly.
Best,
Allison
I ordered a few things and they came very quickly.
Polo Crochet Dress - very comfy and I love the color.
Belted Trench Coat - cozy. I ordered large to fit over blazers so need to hem the sleeves. Nice rose smoke color matches with lots of my outfits
Rolled Sleeve Blazer and Wide Leg Pleated Front Trousers in Dark Mauve. Great material and love the flow.
I thought I was getting a pair of boots for $10, only to find out I signed up unknowingly for a membership which has charged my card $49.95!
Hello Cesca,
We want every single one of our members to be satisfied with JustFab, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
When I'm in need of a fabulous boot, JustFAB always produce! The quality and detail of each shoe keeps me coming back for more. My last purchase I added to my collection 8 new pair, ranging from low ankle booties to knee high thigh huggers. I love them all!
Wanted to get rid of this recurring subscription and cannot find my account to delete it as it keeps trying to charge my card
Hello Anastasia,
We're truly sorry to hear about the trouble you're having with your VIP membership and the difficulty in accessing your account to cancel it. It's understandable how frustrating this situation must be, especially with the added concern of being charged. Your experience matters to us, and we genuinely appreciate you bringing this to our attention. We're here to help resolve this issue for you as quickly as possible. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My experience with Just Fab has always been exceptional. It is easy to browse and shop and also easy to make purchases.
Received my order in good time and condition was perfect. Every order has been such. The fit on each product has also been good
They are a wonderful boot it was just a 1/2 size to big I usually wear 6 1/2 but a size 6 would have been perfect. So now I have a pair of boots I can't wear 😞😞😢
These at least fit. Had to get smaller size. All their shoes run big. These are the first one that fits. Styles are for 20 something's not for a 50 plus.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sara,
Thank you for reaching out and sharing your thoughts with us. We're truly sorry to hear about your disappointing experience with the shoes. We understand how frustrating it can be to invest in a product that doesn't meet your expectations, especially when it comes to comfort and support. We aim to provide our members with quality products, and we regret that the shoes you received did not offer the arch support and lightweight feel you were hoping for. We will send you a private message right away to address this promptly.
Best,
Allison