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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Great getaway bag for weekend trips and travel. I love the versatility, and I use it often.
They don't fit and there is no way to return. The service was fine and kept me informed when they would arrive.
The sore looked good but the material of the shoes was just really cheap and didn't fit snug. It fit loose even after adjusting the straps.
Hello Jasson,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be. Your dissatisfaction with the quality and fit of our product is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I still have not received my order it's been almost two weeks this is absurd I will nonot be ordering from here again
Hello Sophia,
Thank you for reaching out to us about your order. We sincerely apologize for the delay in delivery and understand your frustration with not having received your items after almost two weeks. Your experience is not reflective of the high standards we strive to maintain, and we appreciate your patience during this time. We will send you a direct message now to address this promptly.
Best,
Allison
I bought a pair of boots for $25.55 and they arrived too small, even though i ordered the wide pair. I needed them for that weekend so ordering another pair was out of the question because they wouldn't be there in time so i just sent them back and got a refund. I only got a refund of $10.60 because they kept the rest for "shipping". I think that's wrong and they should pay for shipping when it was their mess up in the first place.
Hello Tori,
I'm sorry to hear about your dissatisfaction with our return and refund policy. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I order regular length ones and they are way to long I would put about how tall you need to be for them to fit correctly
Hello Shauna,
Thank you for reaching out to us regarding your order. We're glad to hear that you find the quality to be good. However, we understand how important it is for products to fit as expected, and we apologize for any inconvenience this has caused you. We strive to provide accurate sizing information for our members, and we're sorry that this did not meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I love the product I receive - never been disappointed, however, not a fan of the having to skip a month in order to not get charged.
It was a very easy process and the product are first rate.
Package stolen. I have been trying to reach Customer service
Hello Zoe,
Thank you for reaching out to us regarding your recent experience with your package. We understand how frustrating it can be to have your order left in the lobby and subsequently stolen, and we sincerely apologize for the inconvenience this has caused you. We strive to ensure that our members receive their orders in a timely and secure manner, and we regret that this did not happen in your case. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
OMG, I LOVE MY BOOTS THAT I PURCHASED, THEIR VERY SOFT, COMFORTABLE, I LOVE THE STYLE AND COLOR & I WILL BE PURCHASING MORE, THANKS 🤗
Excelente compra, bellas, cómodas. Llegaron super rápido y con una bella presentación.
I have so many rewards and can't use them because the app won't let you. This has been going on for years.
Hello Sara,
I'm sorry to hear about your negative experience with our reward system and mobile app. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Everything arrived, fits great, and looks fantastic! I'm super happy and impressed <3
Hello Jayde,
Thank you for sharing your thoughts with us. We understand your frustration regarding being asked to review an item you haven't received yet. We certainly don't want to put you in a position where you feel pressured to provide feedback before you've had a chance to experience the product. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
My items were affordable, they shipped fast, and are great quality! I will be ordering again!
I wear size 8 mostly, occasionally size 7 1/2. I bought size 8, and they barely fit. I also did not purchase the wide calf boots, but the sizing throughout the calf is ridiculous. If you don't have large calves, these will never fit properly. They are too big, and look awful when they are on. The zipper catches as well, so I assume that will break very quickly, if I even end up wearing them since they don't fit well at all. The quality and weird sizing make these boots a regrettable purchase.
Hello Sarah,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The discount and deals with new accounts was fantastic. I ordered two shoes one of them was great and the other one I got sent was the wrong shoe. Customer service was excellent trying to fix the issue. I exchanged the wrong item that got sent for the one I wanted and again the wrong shoe was sent again. In the end I just returned everything but customer service was awesome just not happy with the shoes.
Hello Tyler,
Thank you for taking the time to share your experience with us. We're glad to hear that you found our discounts and deals for new accounts to be amazing and that you were pleased with our Member Services Team throughout the process. However, we sincerely apologize for the mix-up with your shoe orders. We understand how frustrating it must be to receive the wrong item, not once but twice, especially after you took the time to exchange the first incorrect shoe. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherry,
Thank you for reaching out and sharing your feedback about your recent order. We're glad to hear that our service kept you informed regarding the arrival of your boots, but we're truly sorry to learn that they don't fit and that you're having trouble with the return process. We understand how important it is for our members to find the right fit, especially for footwear. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison