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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shoes are of good quality and design.
I exceed my expectations, I recommend and I would buy again
Dream Paris shoes are cute, at first they hurt my pinky toe but i am breaking them in. The black boots I got are cheap as can be and made in China which is gross and should be American made but I'm sure the other are too also are being returned. The fur boots are cute a little big but I'll make em work but I will not be buying anymore due to them not being American made products.
The representative was very easy to wok with and took care of the issue without any problem.
I'm very happy with my purchase. Love the boots and the price is amazing.
Was concerned about quality of shoe but was pleasantly surprised!
I love all the styles and the quality is superb! Tjey always have my size and even wide calf when I need it.
Delivery service said they were unable to deliver, i have never had this problem before.
Hello Taylor,
Thank you for reaching out to us regarding the delivery issue you experienced. We're sorry to hear that the delivery service was unable to fulfill your order, especially since you've had a smooth experience in the past. We understand how frustrating this situation can be, and we appreciate your patience as we work to address it, so we will be sending you a private message shortly.
Best,
Allison
I have been a client for many years and have have been very satisfied with my previous orders. In the last year few years have not found anything that I particularly liked. Lately I have found some items that I wanted to order but was not able as an international customer. When I first had my membership these restrictions did not exist. I find that this is the case now ver disappointing and unsatisfied with the service now.
Hello Sonia,
I'm sorry to hear about your dissatisfaction with our selection and shipping service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Love the quality and was delivered quickly. I have ordered multiple times and has been satisfied all the time
Having to return for bigger size but good service overall!
Money wasted on boots, that are made of PU-plastic. No sole comfort and very loose calf and fit. Size 38 felt like 39.5. So never coming again.
Hello Sheettal,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction with the fit and quality is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I found it too much to keep up with skipping the month. If I was travelling for work or have family visiting it's too much to keep up with skipping the month.
Also the quality of fabrics was often not great.
Hello Shirley,
Thank you for sharing your thoughts with us regarding your experience. We understand that managing the option to skip a month can become overwhelming, especially with a busy travel schedule or family visits. We strive to provide a flexible experience, but we're sorry to hear that it felt like too much to keep track of. We also take great care in selecting materials that not only look but also feel good, and we regret that this was not your experience. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Some of my favorite boots have come from JustFab. I love the selection and how easy it is to order. The boots come extremely well packed in boxes with paper padding and even rolls to make sure they don't crease when folded for transport. I also like how easy it is to return those that don't fit right. That's a huge benefit when buying footwear online. I like the new Happy Returns - no shipping box or label needed. Just drop them off at a drop site like the UPS Store or Ulta.
I ordered my shoes on Oct 15th but I haven't received them yet. The Estimated delivery time said till Oct 24th but fedex has not received the package yet! I hope my shoes come if not I will submit a refund
Hello Sol,
I'm truly sorry to hear about your recent experience that you still haven't received your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I ordered a pair of shoes three weeks ago and have received zero updates about shipping or whether I'll be getting the package at all. Poor communication and the customer service chat doesn't give any answers. I don't even know if I can cancel the order for a refund at this point because it is so unclear what's going on.
Hello Rachel,
Thank you for reaching out to us about your recent order. We sincerely apologize for the lack of communication regarding the shipping status of your shoes, and we understand how frustrating it must be not to have any updates after three weeks. Your experience is certainly not the level of service we aim to provide. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
It is with great regret that we received your feedback regarding the items we have. I completely understand how you feel. It's tough when you're excited about a purchase but then encounter issues like discomfort or quality concerns. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia