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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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My shoes are gorgeous but I paid for express shipping with the latest arrival date being Nov 1st for an event and they were delivered the 4th so that was disappointing.
Never received anything. Charged, but no merchandise. So, what rating do you think you deserve?
Hello Bill,
We're truly sorry to hear that you've not received your order, especially after being charged for it. We understand your frustration, and we want to sincerely apologize for the inconvenience this has caused. As a valued customer, this is certainly not the experience you should have, and we take situations like this seriously. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
My shoes came with a minor scratch but other thank that is ok
Hello Andranae,
I'm really sorry to hear about the scratch on your shoes, that can be so frustrating, especially when you're excited about a new pair! We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Not all the shoes looks good, I have to return some shoes
I placed my original order back in September 2024, it was paid and showed accepted but never shipped so I reached out about a month later in October 2024, they said they would re-ship it. They shipped me the bootz but not in the 8 wide I originally ordered so when I recieved the 8 regular boots, I chatted in and was told as long as I shipped the boots back with the label provided, they would ship me out the right pair of boots in 8 wide that I originally paid for as an exchange. Well I shipped the 8 regular boots out a week ago, they should be recieved now, but I still have no boots as promised and no tracking information on the boots. So I guess after being repeatedly scammed, I will be canceling all affiliation with just fab and disputing the charges with my bank for a refund. This is very poor business strategy.
Hello Amber,
I'm sorry to hear about your negative experience with our boots and the return and exchange process. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
To this day I have NOT received my order! I have been with company for too many years to get this treatment with no follow up!
Hello Bonita,
We're truly sorry to hear about the experience you've had, and I want to sincerely apologize for the frustration this has caused you. We understand your disappointment, especially as a loyal member who has been with us for years. Not receiving your order, coupled with a lack of follow-up, is not the experience we want for any of our valued members, and we're so sorry that we've let you down. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Whenever I have had an issue, a representative has always taken care of my problem completely :)
My package has not arrived yet and it is more than a month old.
Hello Karina,
We understand your frustration with the delayed delivery of your package. We apologize for the inconvenience this has caused. We'll investigate this matter further to determine the cause of the delay and provide you with an update as soon as possible. We're committed to ensuring our members receive their orders in a timely manner. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The nice jeans I ordered didn't come with the rest of my order but that was okay, the problem Leigh the jeans was the were for a child so I just gave them to my niece.
Hello Kesha,
We're glad to hear that you found a way to make use of the jeans you ordered, even though they weren't part of your complete order. It's always nice to be able to share items with family, and we hope your niece enjoys them! However, we apologize for the inconvenience of not receiving the jeans with the rest of your order. We understand how important it is for our members to receive their items as expected, and we're sorry for any confusion this may have caused. We will send you a private message right away to address this promptly.
Best,
Allison
I guess I don't understand the membership. I forgot to skip a month and was charged the $49 which I thought would go toward my purchase but when I ordered three things that I thought were on sale and should have added up to around $40 I was charged that and the $49 fee for not skipping the month for a total of way more than I thought it should be.
Hello Sarah,
We're sorry to hear that you felt overcharged and are confused about the VIP membership details. We understand how important it is to have clear information regarding your charges, and we're here to help address your concerns. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The lady on the phone was laughing at me very unprofessional and i sent back my purchase over a week ago and i didnt receive my refund!
Hello Bassheva,
We're sorry to hear about your recent experience with our Member Services Team and that the interaction felt unprofessional. It's disappointing to feel dismissed, especially when you're seeking assistance with your refund. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I received the first 2pair I was very happy with the price with the boots.n then I got the 3 rd pair these were the first ones I picked out for 10$.They are horrendous idk what women could ever even wear them unless they were 500 pounds.The calf is huge.ive had wider calf boots before n were fine.These were over double the size of my calf.vwey disappointed but that could change if return is a option.thank u.
Hello Samantha,
We're sorry to hear that the third pair of boots you received didn't meet your expectations, especially after your positive experience with the first two pairs. It's frustrating to find that the fit was not as anticipated, and we understand how important it is to have items that are both stylish and comfortable. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I'm completely satisfied with my purchase, I've
Purchased here before and always been satisfied
With my purchases!
Thank you, JustFab!
Love the discounts! Very easy and convenient to shop on Just Fab. I really like the Skip the Month option as there's no pressure to buy.
Easy ordering. Got exactly what I wanted. The fit was perfect.
My first pair of women's boots and they fit absolutely wonderfully! There is no pressure on my feet anywhere, its as if I'm not wearing boots at all. I live in a liberal LGBTQ+ state, so these boots will be getting a lot of use.
Hello John,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've been waiting to find some nice boots and when the boot sale email came through, it was the perfect time. Easy to find what I was looking for and email updates on the status of my order are always great! Plus I love my new boots
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aislynn,
I'm sorry to hear about your dissatisfaction with our delivery service. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad