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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I got a notification that my order was delivered but i did not receive the order.
Love my boots! Can't wait to shop more! More deals and free shipping is a Great idea!
I purchased my shoes on October 17, and quickly received an email notifying that my order had been shipped. I subscribed to the tracking number and nothing has changed on the status- it still shows that the carrier hasn't received the item yet. I expected to at least have them on the way by now, definitely disappointed by the lack of speed from this company.
Hello Morgan,
Thank you for reaching out and sharing your experience with us. We're truly sorry to hear about the delay with your order and understand your frustration with the lack of updates on your tracking information. We strive to provide prompt and reliable shipping, and we know how disappointing it can be when your order isn't progressing as expected. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
The Shoes fit very well and the price was too good to pass up.
Excellent quality and very good prices I love it. I recommend
It is hard to write but would be more than happy to discuss with a representative
Hello Ephraim,
Thank you for taking the time to write to us and express your thoughts about our service. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Always a great experience no matter what I buy! I have lots of clothes, shoes, jackets jewellery and purses I love from JustFab!
Just received my first order and very disappointed with the quality of the shoes. Will be cancelling my subscription.
Hello Meredith,
It is with great regret that we received your feedback regarding the item that you got. I'm really sorry to hear that your first order didn't meet your expectations, especially when it comes to something as important as the quality of shoes. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I love everything they sell! I love everything they sell because they offer good prices and excellent quality. I will recommend them to all my friends and family.
Nice hiking shoes for such a great deal. Was unbelievable when I received the shoes and the quality is just amazing.
Best site ever. Delivery was fast and awesome. So was price for my items. Love, love, love
Received my order on time. My boots looked better in person. Very happy with my purchase.
Great boots, super comfortable and cute. Very affordable and keeps feet warm in cold weather.
Experience with JustFab is excellent service was great value for my money the quality was impeccable definitely ordering again
Hello Andrene,
That's amazing to hear! It's so refreshing when everything from the service to the quality exceeds your expectations. It sounds like you had a great experience with JustFab, and it's great that you're feeling confident about ordering again. You may be sure that we will keep offering members like you fresh, original styles. Hope you have a nice day!
Best,
Lia
First time using this site. Great experience and will definitely recommend.
Didn't receive the package even though the tracking says delivered
Hello Eric,
We're sorry to hear that you haven't received your package, even though the tracking indicates it was delivered. We understand how frustrating this can be. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
This is an ongoing issue with my recent order that has not been resolved despite multiple attempts to address it. I have interacted with four different representatives through both online chats and emails, yet the issue remains unresolved.
Here is a summary of the situation:
1. Missing Pair of Boots: One pair of boots that I ordered is still missing, and I have yet to receive any satisfactory explanation or resolution for its absence.
2. Incorrectly Sized Boots: Two other pairs of boots I received do not fit, and I have been unable to initiate a proper return or exchange process.
Despite numerous efforts to resolve these issues with your team, I have not received the expected resolution or timely assistance.
I am extremely dissatisfied with the handling of this situation so far.
Hello Diamond,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you've experienced and the frustration caused by the ongoing issues with your order. We understand how important it is to receive your purchases as expected, and we regret that we've not been able to provide you with a satisfactory resolution despite your repeated attempts to resolve the matter. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Very good.fast delivery and good qualities.I'm very happy about your services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
It is with great regret that we received your feedback regarding your purchase. I'm really sorry to hear about the mix-up with your delivery. That's definitely frustrating, especially when you're expecting a package and it never shows up. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia