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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I liked every thing about my experience. I like the boots that I bought.
I love getting my sandals, boots and flats from JustFab. Comes quickly and comfortable!
I have not received my complete order yet. I don't know what happened
Great items nice materials, nice and comfortable shoes. Affordable prices too
I've been a member of JustFab for a couple years now and always get shoes from them. I just started trying their clothes. They have great styles and a great fit! I didn't give five stars because some of their styles are not for everyone or certain shoes don't come in the color you would want. Also, the quality isn't always the greatest. I've had some pairs of shoes last for a couple years and others fall apart after a couple wears! It's honestly a hit or miss. Overall, great company and their return/refund process is easy and quick if something doesn't work out!
Just don't like them and could not figure out how to return.
Hello Marilyn,
Thank you for reaching out, and we're sorry to hear that you're not satisfied with your purchase. We understand how disappointing it can be when an item doesn't meet your expectations, and we want to make the return process as smooth as possible for you. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I receive my packages all shoes fit to size and the price was very affordable. I actually got four pairs of shoes. They came on time. I love my two and my other half loved hers too. Can't ask her anything else.
These are exactly like the photos & I can't wait to wear them.
These shoes were for my granddaughter both pairs and they fit her beautifully and she loves them. And the quality of the shoes is very good. Definitely will be buying more.
Faux leather and died not fit. Quality not as expected.
Hello Marvin,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not get a good quality item. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
JF…fabulous as always!
Got my order pretty fast.
Boots are real cute and comfortable.
Mala número incorrecto y calzado incorrecto a mí pedido muy insatisfecha
Hola Yelena,
Lamentamos mucho saber que tu pedido tuvo un problema y entendemos completamente tu frustración. Nunca es nuestra intención enviar el artículo incorrecto, especialmente cuando no coincide con lo que esperabas. Ten en cuenta que tomamos en serio tus comentarios y haremos todo lo posible para resolver esto rápidamente. Nuestro equipo de Servicios para miembros se comunicará contigo en breve para ayudarte.
Atentamente,
Ivy
Order was shipped quickly and a great product!
I will be ordering again for sure. I recommend this company!
I was perfect and the delivery service is fast, good quality of the product
I love my choice! Very comfortable and soft! Delivery was fast
Excellent job, I really loved them and I love how they look on me
I lost my job and had to either have to chat or call for cancelling. Decided to chat. Long waits for "live person" and for replies. Took me 20+ minutes, 5 offers to continue with service, even when I was explicit about not having a job to pay regular bills, let alone a clothing membership. Really insistent chat person, did not like the cancelling experience at all.
Hello Lannes,
I'm really sorry to hear that you had such a difficult time trying to cancel, especially under such challenging circumstances. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Bought the pair of boots for my trip. It has been stated on the website that it will arrive 6-10 days. It has been 15 days now, and no parcel still. So disappointed that I won't be able to use the boots for my trip because of the delay.
Hello Anne,
We're truly sorry to hear that your order has been delayed, especially with your trip in mind. We completely understand how disappointing it is when an order doesn't arrive as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Helen,
We're sorry to hear that you haven't received your complete order yet. We understand how frustrating it can be not to receive everything as expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth