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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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If I had paid more for the shoes ($10), I would definitely return them. The heel support is nonexistent. I purchased the sneakers because reviewers wrote they wore them for a long time on walking tours & long shifts on their feet (eg nurses). The first time I wore the shoes I could tell the heel support was poor to nonexistent as my feet hurt, my knees hurt & my lower back hurt. I do not recommend.
The first pair of shoes I bought on JustFab made my feet bleed and looked like they had been worn prior to my purchasing them.
Hello Natalie,
Thank you for reaching out to share your thoughts, we're truly sorry to hear about your disappointing experience with the shoes you received. We understand how upsetting it must be to purchase a new pair of shoes, only to have them cause discomfort and not meet the high standards you expect from us. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I bought a pair of boots I've been wanting for a couple years. I love the ones I purchased from JustFab! They fit perfectly & I love them.
Being plus size, I ordered the wide calf. They are far too big.
Hello Lori,
Thank you for reaching out and sharing your feedback. We're sorry to hear that the boots you ordered didn't fit as expected. We understand how important it is to find shoes and boots that fit comfortably, especially when it comes to width and calf size. We know how frustrating it must be to receive something that doesn't fit the way you anticipated. We will send you a private message right away to address this promptly.
Best,
Allison
The leggings i ordered are very well put together, great fabric and sewing.
JustFab is very easy to shop, but it is easy to get overwhelmed with the options. There is an excellent exchange process and the boots are always the most comfortable of all the shoes.
Affordable prices with great selection of shoes from casual to seasonal shoes. Great quality as well.
Return in form of store credit so not satisfying,I just don't see me ordering from u again
Hello Debra,
It is with great regret that we received your feedback regarding our return policy. I completely understand your frustration with receiving store credit. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I loved this look, everything is good, delivery a time
Still haven't received my order. Received a text my package couldn't be delivered I reached out and the pin drop location they had was literally my front yard. Have gotten the run around from both company and delivery company. Worst customer service ever. I don't expect to ever receive my package or a refund. If it was possible to give a negative star review they would receive an entire galaxy.
Hello Jane,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
They are fantastic. Great services. Will definitely buy from them again. Thanks
I haven't bought from just fab in awhile. But I got an email with their 10$ sale so I revisited them and ended up buying 2 pair if boots and a pair of booties. I've always liked their products and this order was no different.
The shoes came and they were actually nicer than I thought they would be.
My order got "rerouted" multiple times without anyone reaching out to me.and I've still yet to receive it
Hello Tameka,
We're really sorry to hear about the issues with your order being rerouted without any communication. We understand how frustrating and confusing this situation must be, especially without updates on the status. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
My shoes arrived in a very timely manner, and upon opening the box, they are just as described and pictured on the website and they are the perfect fit.
I love all my pair of shoes for a great price and a fraction of the cost i would buy more.
First thing justfab did was give my email to this spammer. So i cancelled my membership. If you think no more of your customers than to sell their info, i will give them another dime
Hello Farrell,
We want to sincerely apologize for the experience you've had with your information. We take your privacy and trust seriously, and we understand your concerns regarding the security of your data. We want to assure you that this is not the experience we intend for our customers. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
My shoes I received was beautiful. So comfy and it came perfect.The material on all my shoes were made with nice quality. I would highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexandra,
I'm truly sorry to hear about your recent experience with your shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad