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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Service and follow up are exceptional. Emails to show delivery and tracking to confirm.
Very positive! The product is great, the purchase process was clear.
I loved shopping on this site, great quality product and super fast delivery
Order took to long, packaging was damaged I've never experienced such a bad experience before, I was told good things
My package was never delivered to me. The picture showed for where fed ex dropped it off, I do not recognize. I tried to reach to customer service but it is very difficult. I would like my package resent but to a fed ex location where I can pick it ip
Hello Karissa,
It is with great regret that we received your feedback regarding your purchase. I'm so sorry to hear about your missing package—it's really frustrating when something that's supposed to be delivered ends up lost or dropped off in the wrong place. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Meg,
We're truly sorry about the issues you've experienced with your order, and we understand your frustration. It's understandably concerning when an expected delivery date passes and there's no clear explanation or update on the status of your order. Please know that this is not the experience we intend for our members, and we regret the confusion this situation has caused. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I love them very comfortable and fit me great. Thank you so much.
Hello Virginia,
We're thrilled to hear that you've had such positive experiences with JustFab! It means a lot to us to know that our products have consistently met your expectations in terms of fit, quality, and style. Your satisfaction is our top priority, and we're committed to providing you with great sales and even greater experiences every time you shop with us. Thank you for your continued support!
Best regards,
Chad
Great price and great fit they look great and are very comfortable
My Big disappointment is the shoes I bought showed they were not tie up laces in the photo. I receive the shoes today and even though they're nice I have to tie them to wear.
Hello Rich,
It is with great regret that we received your feedback regarding the item that you got. I can understand how that would be frustrating. When the product image doesn't match what you actually receive. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Experience was fine. Shoes are snug fitting and hard to get into but once on look good. Maybe they'll loosen up with wear
Sent me cheap products. Waited to chat with someone and it disconnected over and over again. Got close to getting help then it disconnected again. Never buying from this company ever again.
Hello Selene,
We want to sincerely apologize for the frustration you've experienced with both the products you received and our Member Services Team. We're truly sorry that the items you received didn't meet your expectations, and that you felt they were of lower quality than anticipated. We pride ourselves on offering high-quality products and we regret that we fell short in this instance. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I love the shoes ease to put on and ware, look good on me
I am dissatisfied because the boots' zipper broke.
Hello Felizitas,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I ordered according to the sizes your web pages suggested and they didn't fit me.
I needed one pair for and event and had to use it like that and of course I can't return it. So it was kind of a waste of my money.
I have purchased these boots 3 times, every time has been the wrong size.
Hello Kathryn,
Thank you for reaching out and sharing your feedback with us. We're truly sorry to hear about the ongoing sizing issues you've experienced with the boots you've purchased. We understand how frustrating it must be to order the same pair multiple times, only to have the size still not work out. We always want our members to be satisfied with their purchases, and it's clear that we've fallen short in providing you with the right fit. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I have ordered this item twice and both times was the wrong size! I am not happy...
Great! Will refer to in the future.
First time I purchased shoes on line that fit.
All stylish and affordable!
Called and actually was able to speak to a person without jumping thru hoops!
All friendly and willing to assist!
I paid extra for expedited shipping and the order took several additional days than I was told. I called two different customer support workers and they told me two different solutions that contradicted each other. Eventually, I was refunded but it was nonetheless disappointing.
Hello Olivia,
We're truly sorry for the inconvenience caused by the delay, especially after paying extra for expedited shipping. We understand how frustrating it must have been to receive conflicting information from our team, and we sincerely apologize for any confusion this caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kolten,
Thank you so much for reaching out and sharing your experience with us. We are truly sorry that your recent order didn't meet the high standards we aim to provide, and we sincerely apologize for the delays and damaged packaging you encountered. We understand how disappointing this must have been, especially after hearing such positive things about our brand. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison