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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was charged $49.95 on November 6 despite ignoring this month's fee
Not good, fabric is brittle and feels like felt. It's itchy and not 100% to size.
Hello Sydney,
It is with great regret that we received your feedback regarding the fabric of the item that you got. I'm sorry to hear that the fabric and fit were disappointing. It's frustrating to receive something that doesn't feel as soft or comfortable as you expected. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I was initially worried that the boots wouldn't be anything like the pictures on the site but my worries were out to rest when I got the items. The items came in good time and look absolutely great.
I bought a pair of shoes for my brother for his birthday! Very happy with the purchase! Great Shoes at a Great Price! Thanks!
Luvluvluv the pink cowboy boots unfortunately the pants didn't fit and I returned them, without any problem.
I ordered my $10.00 boots that were originally 59.95. And received them the next day.
They are so comfortable 😌 and warm no need for socks!
I was very pleasantly surprised with every aspect of this company and its products.
I recommended highly. If you're apprehensive that's reasonable if you don't like it, they will give you back your money no problem.
It was my first experience and I loved it. Will sure be in touch in future too. The delivery was even so fast I couldn't believe. Lots of love to the entire team.
Omg I'm so happy with my orders! I love my new winter boot
I placed an order and it never shipped and I'm now trying to get my money back.
Hello Chris,
I'm so sorry you're going through this, it's incredibly frustrating to be waiting on an order that hasn't even shipped. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought boots for $10 then 2 months later I get charged $50 for vip customer. How is it. Purchase then charged again later. That's misconception. Not happy with this at all. Should have paid attention to emails and details.
Hello Sarah,
It is with great regret that we received your feedback regarding the VIP program. I'm sorry to hear about the unexpected charge, it's totally understandable to feel frustrated in that situation. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Really bad 👎 so sad I'm not recommended 0 stars 😌😌😌😌😌😌😌😌😌
The shoes look nice I haven't tried them on yet, but they definitely look nice
I ordered an 11 they sent me a 10. I don't have time to contact customer service. Just wish they where correct
Hello Tammy,
We're sorry for the mistake with your order and understand how frustrating it is to receive the wrong size. We know your time is valuable, and we regret that this has caused you inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
For th most part, the customer service reps that I have been in contact with at Just Fab have been very helpful and able to answer all of my questions. Also the shipping had been really fast as well. I received my shoes in 4-5 days rather than 6-12 as the website said. I also love the shoes I have ordered. They are really nice and great looking as well as comfortable.
I love my boots and it came in on time. And YES, i got them for just 10 dollars.
Thank you.
Exactly what I ordered.And did not take more than two weeks.
I really like all three pair of shoes. They all fit for a change. Very happy with them
Purchased a shirt in July and it never came. Once I called the customer services person was very nice and helpful. They weren't sure why it got hung up in the system, but they canceled the order and reordered it for me and it was received in about a week. Thank you for fixing my issue so quickly.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nhu,
I'm really sorry to hear about the unexpected charge, especially after you planned to skip this month. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia