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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Charged incorrectly for shipping was built 49.95. Now I'm forced to type 50 characters
Boots fit great and look great! I truly recommend Justfab!
Very easy to shop and look around would definitely recommend JustFab
I had been watching htis particular pair of boots. When they went on sale I decided to purchase them. The process was simple and straight forward. They arrived on time. I can't wait to wear them!
He intentando por todos los medios comunicarme con Uds y solo logro con una bots para seguimiento de mi paquete quien hasta ahora nadie sabe dónde está. Exijo que me den respuestas. UPS lo perdió quiero soluciones
Hola Claudia,
Entendemos tu frustración y te pedimos disculpas por las molestias. Sabemos lo importante que es tu paquete para ti y nos comprometemos a resolver este problema lo antes posible. Alguien se pondrá en contacto contigo por correo electrónico en breve para ayudarte.
Atentamente,
Ivy
I can't give a good review when I've been waiting now a month for product I didn't receive.
Hello Carrie,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Ordered 4 pair of shoes and slippers. Only received 2. Was charged for all 4. Will not order from this company again.
Hello Laurie,
We understand your frustration! It's incredibly disappointing to receive an incomplete order, especially when you were charged for the full amount. We sincerely apologize for the error in your order and the inconvenience it has caused. We're committed to providing accurate orders and ensuring that all our members have a positive experience. We're investigating this specific incident to understand what went wrong and how we can prevent this from happening again. We appreciate your feedback and want to make things right. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The shoes came fast and were great quality. Will definitely be back for more.
The souls are much harder than I thought they would be. They're not as comfortable as I thought they would be.
Hello Patricia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
They are trying to get money from the card that they used to buy shoes. So what was the offer because they are charging more money for what was already purchased and which was supposed to be an offer.
They offer a lie, to then charge more for a false offer.
Hello Yasmin,
Thank you for taking the time to write to us and express your thoughts regarding our service. We appreciate you for raising this matter and please know that your feedback is invaluable to us. We're committed to addressing these issues to enhance your future shopping experiences and our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
My shoes are comfy, and long lasting. Always get them in time, sometimes faster than expected, never have returned any!
Quality and comfy, plus cutes, always get my shoes here, they are beautiful
This is the longest I have ever had to wait on an order from you. There is snow here and the boys winter boots are not here.
Hello Cindy,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to not receive it. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Lovely and kind to help me. Thank you so much for your support.
Lovely and kind to help me. Thank you so much for your support.
No where during my purchase was it indicated that a membership fees would be charged.
Hello Ananya,
We understand your frustration! It's incredibly frustrating to be charged a fee that you weren't aware of. We apologize for the lack of clarity regarding the membership fee. We strive to be transparent with our members and ensure all fees are clearly outlined. We appreciate your feedback and want to make things right. We're reviewing our purchase process and communication to ensure all fees are clearly communicated to our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I was really apprehensive about getting shoes. Because I don't need don't order shoes on mine. But there was a good price and no shoes. Look amazing and they came so quick. Literally and like 2 to 3 days. I would recommend you guys in body. And I can't wait to buy my second pair
Products were just as seen on the site, true to size and overall satisfactory
Quality is really good and shoes are so comfy but all the sizes were off. I am usually between 7.5 and 8. Most of the shoes I ordered were 7.5 and they all are sooo loose.
They are stiff and from looking at them I thought my feet were to wide. But with adjusting the laces and they fit like a glove. And for new boots they do t hurt my feet at all.
Love them! So comfortable and warm. Got them very fast
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
I'm sorry to hear about your negative experience with your order and that you were incorrectly charged. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad