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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I haven't received the products yet, it was supposed to delvered last Friday and haven't received them, update please
I like them they're nice. They came really quick. They fit really well. I'm a 6 1/2 sometimes it's hard to find ones that fit but they did and they're only $10 love them.
I just want the same discounts and not have to sign up with a monthly account.
Fast shipping, no issues. Received prompt emails detailing shipping and tracking information.
Charged my card for the first order then they keep charging your card for no reason after.watch out
Hello Rudy,
We're truly sorry for the concerns you've raised regarding unexpected charges to your card. We understand how alarming and frustrating it can be to notice charges without a clear explanation, and we take these matters seriously. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
The gentleman who assisted me was very kind and helpful. He assisted me with my questions and was a smooth process.
Thank you!
I am happy with my shoes. The price was great and my package came with them eight days..
They were delivered on time. They are well made, I have sort of a chunky foot but not a wide, they fit nicely, received several compliments.
Not easy to access a real contact. Placed an order returned for a different size and have not heard anything or received any correspondence.
Hello Rick,
We're sorry for the difficulty you've encountered with your return and the lack of communication regarding your order. We understand how frustrating it can be when you're trying to resolve an issue and can't easily reach someone for assistance. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
This company continually withdraws money from your account without authorization, making it feel like a complete scam; additionally, their shoes appear to be imitations of other popular brands, which makes the entire experience extremely disappointing and untrustworthy—I would not recommend purchasing from them at all.
Hello Safwan,
We understand your frustration and apologize for the negative experience you've had with JustFab. We take all member concerns seriously and are committed to investigating unauthorized charges. We are also committed to providing authentic and high-quality products, and we will look into your concerns about the shoes. We appreciate your feedback and are committed to improving our services and products to ensure a positive experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
They are very nice and comfortable. They are very affordable.
Your shoes are boots a quality comfortable and sleek. Need to widen your selection at little more.
I had a great experience shopping on JustFab! The process was easy and the price was just right!
Bad customer service! Careful with hen clicking the link because you have to pay the $49.95 membership. The other girl is nice to me today.
Hello Genelyn,
We understand your frustration! It's incredibly disappointing to have a negative experience with member service, and we apologize for the lack of clarity regarding the membership fee. We strive to provide excellent member service and ensure all our members have a positive experience. We're committed to being transparent about our membership fees and ensuring they are clearly communicated throughout the purchase process. We're reviewing our communication and website to ensure all fees are clearly outlined and easily understood. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The boots I got I really like and they look really cute. The only complaint I have is that I got a pair of slippers that said they were memory foam, but they just feel hard, like a block so that was a little disappointing and then I also purchased some earrings and one of the little diamonds was missing however, when I contacted customer service, they said they would send me a new pair when I sent the other ones back so as long as I receive the new pair, I'll be happy.
Hello Karla,
We appreciate your honest feedback! It's great to hear you love the boots, but we understand your disappointment with the slippers and earrings. We strive to provide high-quality products and accurate descriptions, and we're sorry that your experience with the slippers and earrings didn't meet your expectations. We're committed to ensuring all our members have a positive experience, and we're glad to hear that our member service team was able to help resolve the issue with the earrings. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
The shoes took too long to be delivered. I wear a size 12 and these shoes are too big.
Hello Ralph,
We understand your frustration! It's incredibly disappointing to have to wait longer than expected for a delivery, especially when the item doesn't fit as expected. We sincerely apologize for the delay in shipping and the sizing issue. We're committed to providing timely deliveries and accurate sizing information to ensure all our members have a positive experience. We're reviewing our shipping procedures and sizing charts to ensure we can provide a seamless and accurate experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Hello Leah,
We understand your frustration! It's incredibly disappointing to have a package not arrive and then be returned to the sender, especially when you were looking forward to receiving your order. We sincerely apologize for the inconvenience and the error in shipping. We're committed to providing reliable shipping services and ensuring that all our members have a positive experience, regardless of their location. We appreciate your feedback and want to make things right. We're reviewing our shipping policies and procedures to ensure we can provide a seamless experience for all our members, including those in Canada. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Excellent service and quick delivery/price. I will continue to shop with justfab.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scotty,
We're sorry to hear that you haven't received your products yet, especially since they were expected last Friday. We understand how frustrating it is to be waiting for an order, and we apologize for the delay. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth