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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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The shoes are beautiful and the sales are excellent. My shoes always arrive on time. I've never really had a problem at all. Excellent customer service.
Wow, I could not believe how great these shoes look, and the price was the best part.
I was a little skeptical about my purchases, but when I received my shoes, they were ALL EXCELLENT choices! 👞👢🥾
I was so excited to hear about this company because I love shoes and when I say love she's I mean I have an addiction to shoes. My very first order I ordered 4 pairs (who wouldn't) waited so excited to get the packages and when I got the delivery notice that's said they where here 8 was like wired no one knocked. I looked around my front porch and my neighbors front porch looking for my packages. They were nowhere to be found. Went back to the email to see that FedEx had delivered it to the wrong house all the way around. I did not have a chair on my front porch nor is my house white I live in an apartment. I then reported it to FedEx that my package had been delivered to the wrong house. I then called just fab and told them the situation and asked for a rest shipment because I bought the shoes for a trip. I'm taking with my family. They then informed me that they had to do an investigation on the missed delivery. Had me read my address it was delivered to, which was correct my actual address on the email and got told it would be up to 48 hours to get a response about my shoes and I had proof so I'm kind of upset that the 48 hours is over and I have not heard from the company
It was really excellent and the package came well packed and very well coordinated
I haven't worn them yet but I'm going to wear them soon and update a picture
I really want to know why an order from Canada went to California and then had to be shipped back to Canada and then shipped to Edmonton. What is wrong with it being sent from Ontario to Edmonton?
Hello Shannon,
We're sorry for the confusion and inconvenience caused by the shipping issues with your order. We understand how frustrating it can be when there's an unexpected delay or detour in the shipping process. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I looked through an extensive website to find a boot I was interested in for only $10. I found one I liked and ordered easily. The boots arrived rapidly. Therein is the problem. Even though I ordered larger than I thought my feet were, they're a little small. PInch when I wear them. Otherwise they're fine.
Love them they look just like the picture and they came on time
I love hope you just feel so comfortable and light and styles
My experience ordering from JustFab was amazing as always!. Every time I've ordered from them it is easy, and fast.
Thank you to everyone for your amazing customer service and easy to use online shopping!
Hello Devon,
We're truly sorry to hear that you've had such a frustrating experience with your order, and we sincerely apologize for the inconvenience caused by not receiving your boots. We understand how disappointing this must be, especially when you were looking forward to your purchase. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
These are the cutest shoes. Look just like the pic. These are sweet for just lounging, but also can be worn to run to the store. Fast shipping! Would buy from again.
I love my boots they are what I wanted they are cute and I will recommend my friend's and family to you guys
The shower is very nicely manufactured and get to me very soon.
Thank you
Would've been nice to receive my order and get any form of customer service. Customer service claims they don't help over the email they list in their contact section and to use the phone number listed which isn't even long enough to be a valid phone number.
Hello Cierra,
Thank you for reaching out to us, and we truly apologize for the frustration and inconvenience you've experienced with both your order and our Member Services Team. We understand how disappointing it must be to not receive your order as expected, and the lack of proper communication has only added to your frustration. We extend our sincerest apologies for any confusion or inconvenience this has caused. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
My shoes has never arrived and also, I've been charged for another amount that I didn't buy!
Hello Evelyn,
We're sorry for the issues you've encountered with your order and the unexpected charge. We understand how frustrating it can be when an item doesn't arrive and an incorrect charge appears. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I bought 5 pairs of boots 😉 and all of them are beautiful and comfortable!
I'm so happy 😁
It was supposed to arrive on November 8 and now it's expected on November 18!
Hello Gentjana,
Thank you for reaching out and letting us know about the delay with your order. We sincerely apologize for the inconvenience this has caused, especially since the initial delivery date was not met. We understand how frustrating it can be to have to wait longer than expected for your order to arrive, especially when you're eagerly anticipating your items. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Colleen,
Thank you so much for sharing your experience, and we truly apologize for the inconvenience you've encountered with your order. We understand how exciting it is to shop for new shoes—especially when it's something you're passionate about—and we know how disappointing it must have been to wait eagerly for your delivery, only to find that your packages were missing. We recognize your frustration with the situation, especially considering the urgency of your upcoming trip. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison