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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Evidently tag got defaced and they couldn't be delivered … sent all the way back to Texas. They were resent and the address was placed incorrectly by vendor, left the A off the address that was clearly on my order. Had to go back to the ups hub, it was corrected and they were sent back out. At least they didn't make two trips back to Texas. Got them and one pair was dirty on bottom and had clearly been worn. I just kept them. Disappointed cancelled membership.
It was easy, fast, quick nice price. Love the membership. Quality product.
I was very pleased with my experience with Just Fab. The styles and options available are incredible and the prices are reasonable! My 10.00 shoes have made me a happy customer! I am in for more deals!
I recommend JustFab. We have ordered several products and they are all great. Shipping is quick and prices are very good.
Very easy and the boots were great. I will enjoy them this season. I will be back for more shoes.
My purchase was done to use my credits so I can cancel my membership. There shoe styles are unimpressive and do not fit well. I have had over 5 credits expire due to a lack of options that suit my style. They've partnered with Shoedazzle which may provide better options but maybe not enough to stay. We'll see.
Hello Tanya,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with our shoe styles and selection has not met your expectations. We understand how frustrating it can be when you're unable to find the right fit or style that matches your preferences, especially when you've accumulated credits and are looking forward to using them. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I love my items once again justfab never lets me down
Beautiful shoes at an incredible initial offering ($10). However, despite getting a size slight larger than my usual size, the shoes are uncomfortable. In fairness, it may be about my foot and not the shoes themselves...but nonetheless, they are uncomfortable for me.
Hello Matt,
Thank you so much for sharing your feedback with us! We're so glad to hear that you found the shoes beautiful, and we're pleased that you were able to take advantage of the incredible initial offering. We also understand your concern about comfort, and we're sorry that the shoes aren't as comfortable as you had hoped, despite sizing up. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I love these boots. They fit well and goes with my dresses.
I hadn't planned on making a purchase, but I forgot to skip the month (the downside of the program). I used the credit to buy 3 Christmas gifts, a pair of snowshoes and 2 pairs of kids booties. They all came in earlier than expected and they're adorable!
I ordered two pair of shoes, I'm still waiting for a delivery. It keeps getting delayed which made me only give a 4 star review. The constant delays and no updates for my other pair of shoes is disappointing.
Me gustaron. Probaré otras más adelante me gustaría probar otras fragancias
Rare that I end up keeping a pair of shoes, constant returns
Hello Annie,
We're sorry to hear that the shoes haven't been comfortable and that you've had to make frequent returns. We understand how important it is to find the right fit, and we appreciate your feedback as it helps us improve our offerings. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
Every purchase has been, "made to order". I wear my boots daily.
Several years ago. I injured both ankles, wearing boots has definitely been necessary.
I have worn out my favorite boots but the sad issue is just fab does not have them in stock. Only disappointment i do have.
Very happy for this winter purchase good deals everyone should purchase try out best for everyone.
My shoes arrived and were much smaller than expected.
Hello Johnnie,
Thank you so much for reaching out and letting us know about your experience. We're truly sorry to hear that the shoes you received were smaller than expected. We understand how disappointing it can be when a product doesn't fit as anticipated, especially when you've been looking forward to wearing it. We will send you a private message right away to address this promptly.
Best,
Allison
I need to exchange my shoes.I will need your assistance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bradon,
We're truly sorry for the multiple issues you encountered with your order. We understand how frustrating it can be when there are shipping errors, incorrect address placement, and issues with the condition of the items upon arrival. It's disappointing to hear that this led to your decision to cancel your membership. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth