On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Never received shoes ordered on November 6, contact customer service and they can't do anything until the 21st
The delivery person did a great job of delivering my snow boots the day before the snowstorm hit on Wednesday, November 6th in Highlands Ranch, Colorado!
I ordered items and put my new address in the shipping tab. Just fab shipped to my old address any way. When I tracked the order to only find out is was delivered to the wrong address I called customer services. I was told a new order was going to be shipped out to the correct address. Yesterday I received an email stating that order had been cancelled. No reason given. I used after pay to purchased the shoes, and they have taken two payments yet I have not received the items ordered
Hello Angelia,
Thank you for reaching out and sharing the details of your experience. We sincerely apologize for the confusion and frustration caused by your order being shipped to the wrong address. We understand how stressful this must be, especially after ensuring the correct address was entered and then receiving no clear explanation regarding the cancelation. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I have had to return every single order for the last 5 orders because you can NEVER get the size correct. I order a 9.5 wide and receive a 9. I call to have the order corrected and get told the correct size will ship only to still receive the SAME wrong size THREE MORE TIMES! This last order was an exchange because again the size was wrong. I asked for a 10 wide and received a 9.5 wide. I do not understand why nobody can read a purchase order correctly or pull and ship the correct size but this is the main reason why I don't choose this site as my automatic go to for orders. Every experience is a headache and just all around terrible. I would say do better but... you won't.
Hello Chrystal,
We're truly sorry for the repeated issues with sizing and the frustration it has caused. We understand how disappointing it is to continually receive the wrong size despite multiple attempts to correct the order. This is certainly not the experience we want for our members, and we apologize for the inconvenience and hassle. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I've been looking for a pair of brown fall boots for a while now and I just happen to stumble upon the $10 boots. I'm glad I made the decision to purchase them. They fit perfectly and I love the color.
I ordered some winter boots and never received them. It's been over two weeks now.
Hello Steve,
We're sorry to hear that you haven't received your winter boots yet, especially after waiting for over two weeks. We understand how frustrating this must be, and we sincerely apologize for the delay. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Had to return everything because of job loss. The return process has been extremely difficult
Hello Jennifer,
Thank you for reaching out and sharing your experience. We are truly sorry to hear about the challenges you're facing, especially with your job loss, and we understand how concerning this situation must be for you. It's never easy to navigate financial uncertainty, and we sincerely apologize that the return process has added to your frustration. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
My order was delivered in a timely manner. The boots didn't fit as they were too small so I gave them to my daughter. It's difficult to order from your site since you don't show the equivalent from euro size to american size. I was disappointed
Meaning,you truly appreciate, no long waiting time, knowledgeable and courteous and resourceful, helpful rep's,and the clothes,and shoes,are truly a great deal and of high quality material,and very reasonable prices, not one complaint.
I order my items on Nov.8 and was really excited and ten days later I received a delivered notification but never received my order. And never even got a response from Customer Service. I am highly disappointed and won't be ordering again. Not getting my items nor my money back is extremely bad business.
Hello Deanna,
We're truly sorry for the inconvenience and frustration caused by not receiving your order and the lack of response from our Member Service Team. We understand how disappointing this experience has been, especially after you were excited to receive your items. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Easy ordering and beautiful product. I loved the price.
I had some questions on size La etc. My agent was very patient and professional
Placed order and before I know it, it was being delivered. Items as described at a great price.
When told my boots were sent out on the 15th of Nov, an found out they weren't, NOT GOOD FOR BUSINESS
Hello Sylvia,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion and inconvenience regarding your boots. We understand your frustration, especially after being told that your order was sent out, only to later discover that they were not. This is not the experience we want our members to have, and we are truly sorry for any inconvenience caused by this miscommunication. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Even though I like what I purchased my first picks would have been better. I usually love justfab but it's disappointing now that items I cannot get
Hello Sandra,
We're sorry to hear that some items aren't available for shipping to Canada. We understand how disappointing it can be when your first picks aren't accessible, and we truly appreciate your loyalty to JustFab. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Easily found and ordered boots for myself and my daughter. I like the variety that is offered.
I'm still missing an order and the customer service rep was of no help in resolving my issue.
Hello Amy,
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear that your order is still missing and that your experience with our Member Services Team did not meet your expectations. We understand how frustrating it must be to deal with an unresolved issue, especially when you're relying on us to help. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I love the way my boots feel and look! I've received sooo many compliments! I am a very satisfied consumer. Thanks for the opportunity to opt out if I decide not to shop within a certain time frame.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lanisha,
Thank you for reaching out to us, and we're sincerely sorry to hear that you have not received your order. We understand how disappointing and frustrating it must be to wait for a package and then encounter delays in getting the issue resolved. We truly apologize for any inconvenience this has caused. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison