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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Everything came in on time and they fit perfect. I didn't have any issues.
Two pair of the shoes I purchased broke within 2 days of wearing them
Very light and comfy hope it lasts, but at the price it's a steal.
The quality of shoes isn't that great
Also the delivery took very long
Didn't receive any shipping notice and website doesn't not offer order status
Hello Rosemary,
We're sorry to hear that the quality of the shoes and the delivery experience didn't meet your expectations. We understand how important both product quality and timely delivery are, and we apologize for the delay and lack of shipping updates. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I got one pair of boots for me and one for my daughter and both pair are good and comfortable; specifically my daughter's one. We are not disappointed with our shoes.
I got injured because the shoe bites. Can't even walk. With socks on by the way.
Hello Aachman,
Thank you for reaching out, and we are truly sorry to hear about the injury you've experienced due to the shoe bite. We understand how painful and frustrating it can be, especially when you are unable to walk comfortably. Please know that your well-being is our top priority, and we take this matter seriously. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Very nice product quality. Planning to buy some if I got some budgets🥰🥰
Excellent customer service.
They were very helpful when helping me process my exchange and keeping me updated with my order status.
I love the color and they fit great I can't wait to find the perfect outfit to show them off with.
I've been with this company from the very beginning. Finally, I found affordable hip shoes. I highly recommend this site and its sister site Shoedazzle.
JUST FAB don't have alot of select of shoes i want so when I found a boot I like it ordered it. The problem is all they shoes i ever ordered was so tight at the foot even if u ordered a size up which I did I really wear a 8.5 I ordered a 9. It so tight I couldn't even walk they hurt so bad.
Hello Debbie,
We're sorry to hear that the boots didn't fit as expected, especially after ordering a size up. We understand how frustrating it can be when shoes aren't comfortable, and we apologize for the discomfort caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Order paid and places tracked and said delivered, items unaccounted for.
Hello Kiera,
Thank you for reaching out to us, and we're truly sorry to hear that your order has not been received. We recognize how frustrating this situation must be, especially after paying for your order and tracking it only to find that it hasn't arrived. We understand the confusion and inconvenience this has caused. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Hello Cindy,
We're truly sorry to hear that the item you received was uncomfortable and not up to your expectations. We understand how frustrating it can be to purchase something and find that it doesn't meet your needs, especially when you are looking forward to enjoying it. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Had a hard time ordering because I couldn't get on the site for awhile, it kept giving me an error message, but once I got through it was great tracking was great and so was the delivery
I'm sorry to say I was disappointed with the entire order. There was a very noxious smell emitting off of all the clothes as soon as you opened the plastic bag they came from and the fabrics were cheap. I will actually be returning the entire order.
Hello Susan,
We're sorry to hear that you were disappointed with your order. We understand how unpleasant it must have been to receive items with an odor and that the fabric quality didn't meet your expectations. This is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
These boots are literally "JUST FABULOUS " I couldn't believe they really fit my slender calves PERFECTLY! I wish they came in red! Not to mention they came super fast! Thank you so much JF! YOU ROCK!
Very nice and comfortable boots, very stylish, true size, fit perfect.
I like the shoes you all have and the styles are awesome without it costing hundreds of dollars.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Francine,
Thank you for reaching out to us. We are truly sorry to hear about the issues you've encountered with the shoes you recently purchased. We understand your frustration, and we sincerely apologize for the inconvenience caused by both pairs of shoes breaking within such a short period of time. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison