On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the weekend bag the most. The style is unique and compact, easy to store when you're not using it.
One pair of boots has an extremely slippery sole and are very stiff fitting. The other pair is tight around the upper ankle are and are also stiff. The left zipper is not the best either.
Really satisfied with the quality and the speed to get him her
I received half my order last week. Not sure where the second half is, as tracking is somehow with another carrier and usps.
Never recieved package. It said it was delivered. Will not do business with them again after this. Glad i canceled my membership now
Hello Cory,
Thank you for reaching out to us. We are truly sorry to hear that you have not received your package despite the tracking information indicating it was delivered. We understand how frustrating this situation must be, especially after you've been waiting for your order, and we regret the inconvenience this has caused you. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Good experience but maybe add that it's from just fab because when I got the text message about delivery I thought it was spam and reported on my phone. Other than that delivery was good
My JustFab membership is fantastic! I love the discounts and the selections of items is wonderful. I wish the return policy were not so costly. I have purchased products in the past that do not fit, but cost too much to return. I'm still holding on to a pair of boots from last year that I could not get my ankle into, and this year I have two more pair with the same issue. The price for these boots was phenomenal, so I am not complaining. I just wish I could gift them, or return them. They are beautiful boots!
I so much love my purchase. It's my first but definitely not the last!
The experience was good. Do not have nothing to say else. Goodbye.
My boots are fabulous 👌 l love the fit, the design and the feel.
I ordered dozens and dozens of footwear through JustFab, had an issue at the beginning, and issue was solved, shipping always been fairly quick. I received my last order within the deadline. Which I am happy, one of the boot in the back, look like it has be worn, in the back of the foot looks a bit worn( as if the back was kicked against something)
Hello Annie,
We're sorry to hear that one of the boots in your recent order appeared worn, especially after a positive experience with your previous orders. We understand how disappointing it can be to receive an item in less-than-perfect condition, and we sincerely apologize for the oversight. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Girls with bigger ankles legs including calf need the boots to be larger.
I paid 10 bucks for a 100 dollar pair of winter boots. Can't beat that
I love the bundles as it saves time and the quality is wonderful.
You were offering a pair of shoes. For the unheard of price of $10,with no strings attached,in a choice of all styles woman's and men's,and in my size,14,and you even tracked my order and they were delivered in 3 days(mesh sneakers),their the most comfortable sneakers ever,and I hope you don't mind I shared your link with slot of my friends and will continue to do so!
Each and every time the oversees personnel cannot help or think outside the box, nor human to human.
Every experience is as if they read and /or follow templates that do not necessarily apply to individual situations. I have had to fight for my needs. Asking for a 'supervisor' is ALWAYS necessary as the agents are absolutely not qualified to deal with people - only 'scripts'. Supervisors are similar and provide only a 50% improvement. Just fab, over the year has issued mistakes and simply apologizes with no fixing, even ehen they screw up. When i need the fix, they cant bec 'the system' wont let them - when they screw up. Infact that is one example of several. The perosnnel are robotic, cannot deal with humans and need to get away from their scripts. Confidence is low at this point. After using a credit that was a whole problem in its own right, i will be removing myself form the membership,
Hello Carrie,
Thank you for reaching out and sharing your feedback. We are truly sorry to hear about the difficulties you've encountered with our Member Services Team. We understand how frustrating it must be to feel that your concerns are not being addressed properly, and we deeply regret that your experiences have led to such a negative impression. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
I love JustFab, easy, convenience returns, and very wide variety of shoes and clothes! :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alice,
We're sorry to hear that the boots didn't meet your expectations in terms of quality and fit. We understand how uncomfortable and frustrating it can be when the sole is slippery, the fit is stiff, and there are issues with the zipper. This isn't the experience we aim to provide, and we truly apologize for the inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth