JustFabReviews 10,359

Love love love this site! You can't get better quality for the price. I've ordered 6 pairs of shoes and a pair of jeans. All fit properly and good quality. Not to mention how beautiful the designs are! I get many compliments and just love the purchases I've made! People that complain clearly don't see that when you sign up it take the money off your card and give you a credit. And I don't see the big deal of having to call to cancel. Not that I would cancel! They have great sales frequently too! I can't say enough good things about JustFab!

Well i've been in just fab for almost a year now. The items are good, the Services are great. Where in the world you can get a fashionable item for $39.95 and below, well for those people who don't read what they are signing up to well the PROBLEM IS IN YOU not the company, i love how the fashion works out here. For me i will recommend just fab to all of my friends, People are just so stupid who are not being careful of ordering online... JustFab Rocks! <3

They charge you $39.99 every month automatically when you buy something. The website sets you up with a membership. And when you call to cancel the membership phone consultant tries to persuade you to stay and pretty much told me I couldn't cancel because of "the great offers" BS. I had to hang up on her and call again to get another consultant just to cancel my freaking account. If you want cheap shoes go somewhere else this place is CRAP.

I have been a member on Justfab for may be a year now and have made about 4-5 purchases.
The shoes you get for 39 dollars are not leather, but the quality is still great and the design is beautiful. Got lots of compliments on them.
I also ordered one dress and it was very very pretty and quality is great.
Downfall is that every month you must not forget to skip the month if you do not want to be charged. Otherwise they will charge you a membership fee of USD 39.99 and it is non refundable.

Absolute shambles of a company!

After ordering 2 items (buy one get one free offer) I received the items but the shoes were too small. Not only do they make it incredibly hard for you to just request a return but you have to wait at home for hermes to pick up your return (I was not sent a confirmation email about what day/time hermes were coming so I got a shock when they turned up at 8am on a Tuesday morning without any warning from just fab!

After a month I am still without the exchange and after requesting that I be removed from the vip status (which is fine before the 14 day cut off point) I had found that they've been taking £35 out of my account each month!

So im down an item that I've paid for and being charged for something I didn't ask for!

Called to complain and they were absolutely useless. Talking to me as if it were my fault.

Im about to cancel my account (which again isn't simple as you have to communicate with one of their insanely unhelpful employees.

I vow never to use this company again. And will also let all the ladies in my office know about my experience too!

Okay, I was a loyal VIP customer to JustFab AND fabletics for over a year. I skipped the months without trouble every time, and only bought things when I wanted. A year and several purchases after, even after skipping the month, I was charged $39.95. I called to have the problem fixed and the money refunded, and as I was staring at my list of bank transactions and the one saying that JustFab had taken the money, the lady on the phone downright refused that they had taken the money, because they had on record that I skipped the month. She would not let me talk to a supervisor, and no, I did not get a refund. I let it slide, because they had shown me such great service in the past, that was so stupid of me. I watched closely the next month and after I skipped it, they charged me AGAIN. I called immediately to cancel my account. Not only did I not get a refund, I was also on the phone with the guy for an hour while he begged me not to cancel, offered me 1000 reward points, which, with more than twice that all I got was a crappy headband, and again, would not let me speak with a supervisor. They took 10 cents short of $80 from my bank account that I never got back, and again, I was a customer for over a year with no problems. Please don't give them your business, there are better shoes for better prices and from less scammy websites.

I also would give this 0 stars if it gave the option. The same thing happened to me as it did to everyone else. IT'S A SCAM! I have done all my shopping online and have never experienced such an awful company before. I thought since the site seemed so well known I had nothing to worry about. WRONG! They took the $39.95 out of my account for the monthly "VIP" status that they automatically give you without your knowledge. I should have realized a red flag when they wouldn't even let me brows the site before entering in all of my information. Do not give this site ANY of your credit card information, no matter what! Thankfully I'm in the process of filing a dispute through my bank, if all goes well the amount taken from me (without my permission) will be credited back to my account and I will never have to deal with them again. Also, deleted my account off of their site AND blocked ALL payments to them through my bank, therefor they can not access my account anymore. For anyone who hasn't done so after purchasing through them, I would highly advise it. From the looks of everyone's reviews, it seems as though they don't care whether your a member or not, they will remove money from your account as long as they have you card information. GOOD LUCK!

I'm a savvy user and I missed it. I was duped but then realized it from the "welcome" email. I immediately called to cancel my bogus "VIP" membership. They can keep the $20 shoes. I might have stayed if the sign up weren't so shady. Why not just come out and say what they are? If people are missing it, it's clearly strategically placed somewhere they hope people will miss. That's shady no matter how you slice it. Do business with a company who values honesty, not trickery.

Was a vip member for awhile when times got tough i had to cancel when i canceled they asked a bunsh of questions to get me confused tried to make deals the lady said everything so fast wasnt sure but once i caught on to what was happening i told them just cancel it no i dont want to keep it... now the 2ed part is i cancels befor end of month cause i didnt want to be charged the next month they went ahead and still pulled out the money i called them for a refund they told me they coudlnt do it cause once it was made into credit it lost its cash value and their was nothing they could do... NEVER again will i buy shoes online like this again this company is a down right horrible

TERRIBLE EXPERIENCE. I ordered two pairs of shoes, received a confirmation with correct order. Couple days later received a shipment confirmation of the WRONG ORDER, contacted them and was told to refuse shipment. Tracked it and waited at house for it, but it never came, however later that night showed it was DELIVERED. IT NEVER WAS. TRIED CONTACTING CS several times and no one has been able to help. They have my money and shoes. TERRIBLE COMPANY.

I have ordered several times from this website and I must say that I am very impressed. The only reason I am not giving it 5 starts is because sometimes I can't find a style I really love and then sometimes when I do it is sold out! Anyway, I love the shoes that I have purchased and also the bags/handbags as well. The quality of the shoes and bags that I have are great. Shoes are true to size and comfy and the bags are last forever! Some of the shoes I have already had for 4yrs and they are still in good shape. I will definitely continue shopping here. A time or 2 I forgot to hit the skip this month button and I was charged the $40 for that month. However, when I called to cancel my membership because I couldn't remember to skip they offered me my money back and a credit to get something for free! Needless to say, I did not cancel and I have remembered to skip whenever I need to. Great customer service and the mobile app is great too!

This company does not even deserve one star. They have taken so much money monthly without me realising, and when I emailed them over it, their reply was rude and condescending. The products I did purchase from them were of poor quality and really not worth the £35 I was forced to pay. I was talking to an employee on their online chat in order to cancel my membership as I did not want to pay the ridiculous charges just to phone so they would stop taking my money. The employee was rude and extremely unhelpful. I was finally forced to call the company and bear the cost. The employee I was speaking to on the phone was impossible to understand, genuinely sounded like I was talking to a robot. There was a lot of static in the connection. After a 10 minute phone call I finally got my membership ended, after which the employee on the phone tried to encourage me to 'like them on Facebook'. Extremely unprofessional company with little customer service and poor quality of clothing. As an employee in the retail sector, I am absolutely disgusted with the service and products I've received.

My experience is apparently like the rest
I had made a purchase, read everything
And unknowingly was signed up as a vip member, being charged 39.99 a month.
No conformation email explaining what they have done, and yes, again, i read all the pop up when making my first and only purchase.
I never asked or approved being a vip member.
4 months later, after 160dollars was quietly pulled from my boyfriends account, justfab was uncovered. We called to get an understanding on how this even happened and they of course had no answers, could not tell me i was wrong didnt read any "fine print" because there wasnt any with my purchase. After talking to 3 different people making several accurate points they could not dispute, our demand to refund the 160dollars within 24hrs was met.
And that is the only positive thing i can say about this site.
I will gladly go back to shoe shopping in person, not online thanks to justfab

I ordered a pair of cheap boots from this company, they arrived and were ok they only cost £28.00 so i wasn't expecting too much. When i checked my bank account they had taken a further £70.00 out. I called the company and explained they had taken £98.00 for the boots and was told that I was a V I P customer and was paying £35.00 a month for this, I explained to her that I did not sign up to be a vip customer and only wanted one pair of boots, I asked to have my money refunded to my bank account and was told i couldn't i had to use it to buy items on there site. She said i could close my account and leave the £70.00 and they would not take anymore money for my membership. I argued for quite some time and ended up having to spend my £70.00 there and then on their website. I think this website is a huge scam and would warn anybody from buying anything from them they could have been taking money from my account without my knowledge for months if i hadn't noticed more than one transaction to the company. They refuse to pay your money back and just keep repeating the same thing over and over no matter how much you demand to speak to someone in authority till they wear you down.

I am rating JustFab 1 out of 5 stars. I would give them 0 if I good. I ordered 2 pairs of boots from them, and I am happy with the quality and price of the boots, but the customer service is just SO horrendous it takes away from anything good about the company. I called to cancel my account after learning about this monthly fee (my own fault for not noticing that when I signed up), and the woman on the phone was like a robot instead of a person. She WOULD not let me cancel my account. She asked me why I wanted to cancel it about 5 times, and each time I would just tell her I didn't want the account anymore. That should suffice. She kept going on, and on, and on, about the benefits of the website and what I would be missing out on if i cancelled. I remained calm for as long as I could, explaining all I wanted to do was cancel, and that I didn't want to hear about the benefits of the site. She wouldn't listen, she kept reading her script. It was almost disturbing, honestly. I got to the point where I became upset, and had to raise my voice a little bit and tell her if she didn't cancel my account I would like to speak to a manager. After that, she canceled my account in about 5 seconds and got me off the phone. It should not be this difficult. I felt rattled after getting off the phone, as I am normally a calm person, but she pushed me to the edge by ignoring every word that came out of my mouth and keeping me on the phone for 10 minutes for what should have taken 1-2 minutes. HORRIBLE.