JustFabReviews 10,359

I bought a pair of booths in Nov 2013, I looked at my bank statement this month and it stated that Just Fab have taken £ 35.00 from my account when I looked at last month statement I realised they had also taken £ 35.00. I phone and spoke to a robot, (well she sounded like one) she explained that I have opened an V. I. P account? I never agreed to any such account and I certainly never agreed for them to take money from my account. They now have £ 245.00 of my money, surely this cannot be legal? I am now have to wait up to 7-days for them to refund money that I NEVER AGREED FOR THEM TO TAKE... I will never shop with this company again.

Justfab shoes are cheap and sizing is not accurate. I initially ordered 4 pairs of shoes, only 3 arrived (I returned all 3). I reported to them 1 pair was yet to arrive and they said they would get it shipped ASAP... 2 weeks later the pair of shoes had still not arrived. I called them again and they had no idea. I eventually got them to give me a refund for all 4 pairs. I skipped every month.
I called to cancel my membership and the girl continually tried to get me to stay a member, unfortunately in the end I had to be quite forceful and rude as she would not take no for an answer. I asked to speak with her supervisor and she finally relented and cancelled my membership. I was on the phone for over 15 minutes as she kept putting me on hold to speak with her supervisor.
Useless customer service and useless site. Avoid if you can.

If i could give any less than 1 star i would. Tried to cancel my account, but i guess in addition to canceling on their website you also have to call. I'm negative in my account and all i can say is thanks alot! Lost "credits" for not using them in time. Small print on the website where it tells you what you NEED to know. If you are one of those people with money to blow and never have to look at your bank accound then this website is for you, otherwise, not so much!

I am totally not surprised by the number of negative reviews from people who clearly didn't take the time to read/understand the fine print on the Justfab website. They were either too ignorant/rushed to really comprehend the terms, which are quite simple really. I've been a member for just over a year now and have ordered several pairs of amazing boots, and more recently a handbag. The quality never ceases to amaze me, especially the genuine leather products offered in their Luxe collection. I once had to return a pair of boots that didn't fit and wanted to exchange them for a different style, and doing so was a seamless transaction. I've used the online chat feature numerous times to discuss any questions/concerns with a Justfab representative who was always courteous and professional, and ALWAYS helpful. This is not a once-and-done kind of website, rather, it's a club. You are given the option to "skip the month" each and every month prior to the 5th, and you will not be charged the $39.95 credit. If you do forget to skip the month, the credit is applied to your Justfab account and is stored there until you apply it towards a purchase. Don't listen to the Nancy Naysayers on here using scare tactics and drumming up conspiracy theories. It is what it is, and if you read the terms and conditions, you'll be just fine.

I purchased a pair of shoes a couple of months ago from this site because they were having a sale. However, when I received the boots I could see why they were so cheap. The quality was poor. This is not why I am angry, because you get what you pay for. Yesterday I see a $39.95 charge on my account that is a recurring debit from Just Fab. I didn't sign up for this! Just Fab thinks I did though. Apparently I signed up for some VIP account that charges you $39.95 every month if you don't go on the site and tell it to "skip this month" during the first few days of the month. I called the company to cancel this 'VIP Membership' and get my money back. After multiple attempts to get me to sign up for other things, I finally was able to cancel my membership. I was told that I would not get my money back because of the 'fine print' and since I do have the ability to 'skip the month'. I want my money back. I have read some of the replies from this company and read claims that they try to make their customers aware of this monthly charge. Whatever they are doing it is not working since I didn't even know I was a VIP member. I would not have signed up for a recurring charge from Just Fab after the quality of the shoes I received. Anyone who purchases shoes from this site needs to beware of this scam!

Placed an order for 2 pr's of shoes. Realized during checkout they hijack you by " making you a vip customer" Their website says "cancel membership anytime". Shortly after placing the order, I called to cancel the membership. After requesting my membership be cancelled close to 10 times, as the rep - Vanessa keeps reading a script instead of cancelling the membership. Finally she informs me that she will have to cancel my account in order to cancel the membership, thus cancelling my order as well. I was totally fine with that. There are so many other reputable sites that don't require automatic charges to your card monthly if you don't "skip " or opt out.
So unethical. This is completely not necessary for them to conduct business.

The thing that makes this company feel so slimy. Is that they take you through your check out process and from those that don't read the terms and conditions which they place at a point strategically so that you won't. You think your on a regular website signing up as a member for e-mail purposes. They are not clear that they are going to charge you 39.95 a month. When you see they charged you, you think there was a mistake only to find out you were automatically signed up for a membership you din't really want. They should make it clear so that you can choose, either just purchase from them like you do any other regular website or become a 39.95 per month member. Its really unfortunate because they make a LOT of money doing this but give website purchasing a bad name.

I've been a member of JustFab for over a year now, but only recently made my first purchase a few days ago. Anyone who honestly thinks this website is a scam is absolutely insane. The website clearly states that once you make your first purchase, your free membership automatically upgrades to a VIP membership. It also states that you will be charged 39.95 per month unless you decide to skip that month by the 5th. A lot of you are victims of your own ignorance. Who signs up for something and doesn't read the fine print?

STAY AWAY! I wish i red this before i got the shoes! Now they keep charging me every month (i keep calling them to get the refund). I said to the guy: so you are charging me $40/month and if i dnt get anything that mean i am paying for nothing. Just giving you my money, right?" he had nothing else to say but YES. Today i called them again to get the refund and i will have to call them again in the beginning of march to cancel my membership. Lesson learned.

Just fab is definitely a scam! Sounds appealing at first, but if you're not the type to buy shoes every month, don't do it! The terms and conditions are sly and the representatives are manipulative. I cancelled my account in December after noticing monthly charges of $39.95, and in February they were still charging me! They will do whatever they can to keep you a VIP member so they can steal your cash. I am beyond disappointed with this company, and the shoes aren't even of great quality! My $20 shoes felt like $20 shoes, leaving me with no sense of getting a deal. This company should be sued.

So I bought some really cute boots and I had already read reviews about the VIP service but I thought that I could just call and cancel the VIP membership after getting the boots. But I kept reading more reviews after making the order and got more and more upset with myself for buying them. So I called the number and cancelled my order and my VIP membership. I had to call 3 times to get those cancelled. Then I realized that I didn't get a confirmation number for the cancelled order and I also wanted an email so I could show the bank that if I was charged. I called and asked for that and the person gave me a number and said the email would be sent in less than 5 minutes. 20 minutes passed and I still didn't get the email. Being the cautious person that I am, I called again later and asked for a confirmation number and an email. The lady gave me a total DIFFERENT number and said that there was no way she could send me an email. I told her that her information and the person that I talked to earlier's information did not match up at all. She refused to send me an email and very rudely told me to check my justfab account to verify that the order was cancelled. I'm still waiting to see if I'm going to get charged but just stay away from them. It'll save you lots of trouble. Instead, go purchase some cute boots from cathy jean! I just bought some right now :)

Awful, complete scam! Signed up to the website end of last year sometime - completed the questionnaire to sign up for a FREE membership where they choose the best styles based on your answers fine no problem with that. Didn't buy anything until the new year (didn't see anything that took my fancy) ordered a pair of wedge trainers thought I'd got a really good deal (50% off first order) trainers came, literally had them on for half an hour and I had a massive blister on my heel which was a shame I actually liked them phoned cust service no problem sent them back and they sent out a new pair. Job done or so I thought. Checked my bank statement this morning and I had a £35 direct debit to just fab called cust service only to be told like hundreds of others that I'd inadvertently signed up to a membership where I was supposed to 'skip' any months within a ridiculously short window or I would be charged. Cust service were appalling constantly talking over me with sales pitch trying to convince me to stay, eventually after almost 20 mins and being very firm I got my refund after being told that once it's converted into credit it loses monetary value, what a load of rubbish, and also managed to cancel my account or I hope I have anyways. (I have to wait 3-5 days for my refund) So word of warning folks DO NOT sign up for this unless you want terrible quality shoes and to pay through the nose for them without even realising!

Called to cancel membership and the sales rep hung up on us. Called again to cancel, sale rep assured us that our membership was canceled, but the coming month, they continued to charged us on our credit card. We called again and asked for a refund and again for cancelation our our membership, they offered to refund the charge, but they said that they can only cancel our membership after the refund is processed. They said that we would needed to wait a few days for the refund to be processed and call back to cancel our membership then. We waited a week and no fund and no member cancelation. We are going through our credit card company to dispute the charges and blocking any future charges.

Probably the most terrible site I've ever been on. Like hundreds of other people, I was not made aware that I would be charged $40 per month after buying a pair of shoes. You're supposed to sign up for a "FREE ACCOUNT", so they can "better match you with styles". What they don't tell you is the moment you give payment information, they also charge you for a recurring membership. Lost about $120 already through this disgusting excuse for a business. I called to cancel and got the script about "How about you stay for another month blah blah blah". I'm going to call my bank tomorrow to block all further chargers from JustFab. I'm also going to try disputing my charges. Won't stop till I've gotten my money back. Read about this 2011 class action lawsuit against JustFab if you're still not convinced: http://www.scribd.com/doc/*******/justfab-com-just-fabulous-class-action-lawsuit

Usually I am pretty apprehensive about buying shoes and clothes online. Having said that, I love JustFab! I have been shopping on this site for about a year or two and I have never had any problems with them. Shipping is always timely and returns/exchanges are super easy. I often read other customer reviews to get a better feel for each product before i commit. I have had to call customer service twice because the site was acting up and both times they were polite and helpful. I would recommend this site to anyone and I do! I have bought jeans, purses and shoes from them. I even signed up for the JustKids site, they have some pretty cute stuff for little girls.
There is a reoccurring monthly charge, but you can "skip the month" whenever you want and you won't be charged as long as you do so before the 5th of the month. If you forget to skip, you will have a credit to use whenever you want in the future.
LOVE THIS SITE! Beautiful, stylish products and great service!