JustFabReviews 10,359

Absolutely shocking company! Ordered my shoes few months back for an event for £17.50, thought that was the end of it - no emails after about membership etc. The other day I looked on my online banking to see they have taken £70 from my account! I rang up and asked why on earth would they be taking money from me! Apparently I was a VIP member and hadnt 'skipped' the emails as they call it. I never got any VIP membership protocols to say I was in this and no monthly reminders reminding me to 'skip'. I have had to ring them 4 times now as they have not refunded me the money and when you say you want to cancel they try and get you to stay so badly in such a desperate way. I STILL have not had the money refunded - and if its not in by the end of today I will be taking it a lot further. DO NOT USE THIS COMPANY.

I have ordered from justfab about 6 times and never had a problem with them. They always send me just what I ordered and on time. I would recommend to anyone. I am a vip member and as long as you remember to skip that month if you don't want anything you do not get charged at all. Its kinda sucks that you do have to do this but to me its worth the savings. I sent my phone alarm to remind me every month on the first to skip if I don't have the funds to order. I have never had any issues with them. Just remember people always talk ten times more about the bad then the good. People are 10x more likely to leave a review for a bad experience then a good one. But I deff recommend. I do not know about returns because I never had to return anything, they always get it right.

THANK GOD I decided to look at this review site before going through with my Just Fab order. I find it pretty fishy that all of a sudden I'm paying 10 dollars for boots instead of 50 with the VIP Memebership! Obviously they get thier money back from scamming you! Also the website says that you can cancel anytime but no where does it say that you will be charged for the full price of the shoes if you do. STAY AWAY this site is nothing but wasting money and headaches!

I ordered one pair of booties of the site they weren't great quality at all they had creases in them with in the first 30 minutes... signed up for the stupid vip services then got charged the 39.95 after i called to cancel my account i just let it go was not a big deal called again and made sure they canceled the vip account, but i hate getting advertisement for the 2 pairs for 39.95 and there are absolutely no shoes in that section to even use the credit on seems just like a waste of money and time ordering from them again after i use my credit.

I read everything about the membership, ordered a pair of boots, cancelled the membership afterwards and was still charged the next two months. I called again and made sure they understood to cancel my member ship and refund my money. All seemed good... for about 8 months then the charges began again. Sooooo, I call again and the person on the phone insists I wanted to keep the membership open. I completely assured them I want nothing to do with their company now or even again in the future. (still wondering how they got my new debit card number)

I made my first order on a credit card that expired the same month I ordered. I figured I was pretty safe even if it was scammy because they couldn't charge the card. A few months later I realized they'd been continuing to charge my card, so I called to cancel. The lady was super nice, refunded my money and cancelled immediately, no fuss at all.
I went back on their site a few months later and noticed it said I had credit to spend. I phoned into customer service and turns out they have no record of my cancellation; they've been charging me for months now. I asked for a refund and cancellation of my account, the woman said she could only refund 2 credits. I argued for a while then asked for her supervisor. I spoke to her supervisor who told me unfortunately she could only give me refunds for 4 credits. I demanded a full refund and argued for a while, then finally asked to speak to her manager. The last manager dealt with it, but I was stuck on the phone with them for close to an hour. The whole time they kept trying to convince me to stick with the program and buy more or try again one more time.

STAY AWAY! Very poor customer service. You can't chat with them - I waited to be connected for almost an hour. Email replies are standard spiels and on the phone - representative is struggling to communicate to you.

As of today - I have not received my order yet. This is after one month of ordering.
When I said that I will just get a refund - the rep said she can but less the tax that I paid. This is crazy! Why pay tax when there was no sale at all. They are scheming customers for money. Business practice is shady!

I am SO glad that I did not purchase anything from this website because CLEARLY based of these reviews these people swallow your pocket! I found the website to be too complicated in the sense that I knew it was a little more than 39.95 or whatever. However I still get emails from them and etc BUT I thank God that I had not purchased anything.

I ordered a pair of boots from JustFab apparently 21 months ago. When they came it turned out they sent me the wrong colour of boots but I didn't feel like returning them and just decided to keep them. I think it must have been 2 pairs for $39.95 but I don't even remember what the second pair was.

So the other day I looked at my credit card statement. Now this is my fault, I rarley look at my statement because I usually call in to do my payments and haven't noticed anything really off. I saw that I was being charged by JustFab. I had no idea I even had an account let alone was being charge! I have been paying for a pair of shoes for 21 MONTHS and not even knowing it. It is totally my fault that I didn't notice this on my credit card statement but I had no idea they were charging me and I never received even a receipt.

So, at first I thought I would try to use the 21 credits but that was nearly impossible. You are only aloud the use them on items that are priced $39.95 (not anything less then that heaven forbid) and I honestly don't think that I would need to buy another 21 pairs of boots in my ENTIRE lifetime.

I tried to call to cancel my account and the phone number they had on the website is out of order (I found the proper phone number here). The told me I cannot be reimbursed for the 21 months, and that I CANNOT cancel my account without using the 21 credits or else I will loose all of the credits.

They told me they would give me 1000 reward points if I kept my account with them but honestly I already have ******* reward points and they are worth discounts on more product that I have to pay for because it isn't $39.45.

Now I am stuck with an account until I buy 21 pairs of boots. I guess I am going to have to build another closet.

NEVER sign up for an account. Not worth your money or your time. You would be better off ordering from one of the actually decent discount sites like beyond the rack.

Worst online company I have ever come across.
Everything about Justfab is disappointing.
I've been sold items that were faulty (minor faults), items that were a full size too small.
I've ordered items and after 14 days queried it with them and they had no idea why it wasn't received. I called again and apparently there was an issue with the products, I call again and it had been cancelled. That was a week ago and I still await my refund.
Online staff are nice but have no authorisation to rectify problems so in my mind they would be better off cutting those staff from the payroll completely.

I din't receive my notice of an impending charge to my account more than once. I ended up with 3 credits which they refused to refund. After much discussion, they agreed to refund 2 credits and assured me the chargeback would go through within a week. It never has. I would've signed back up after my money situation improved if they hadn't cheated me. The $80 they held onto cost them $100 of dollars in profits from me. I tell everyone about how they treated me. I'm considering a call to the Better Business Bureau if I can't resolve this and I am going to post about it on every site I can find.

JustFab is a horrible company. First of all, they don't tell you that when you buy your first pair of shoes that you are signing up for a recurring membership that automatically charges you every month. You don't have the option not to sign up for it. Then there is nowhere on their website that you can cancel your account (although there is a button you can click that says it will deactivate your account, it doesn't do anything), you HAVE to call their customer service (that is obviously outsourced) and spend at least 30 minutes on the phone while someone asks you 23 times if you are sure you want to cancel your account. After I cancelled my account I went back to the website to make sure it was and they never deleted my account. I have called many times (with no answer) and send e-mails to customer service with no response back. Finally, I used their chat option on the website and spent over 45 minutes trying to reason with the customer service representative. They would tell me that I needed to call to cancel my account, which I had already done.
The worst thing is when I asked them to get rid of my credit card information on my account (because they won't let you leave those areas blank) and they wouldn't do it! They said even thought my account was "deactivated" they would leave my credit card information there!
THE CUSTOMER SERVICE REP ACTUALLY TOLD ME TO HAVE MY CREDIT CARDS DEACTIVATED BECAUSE THEY WOULDN'T DELETE MY INFORMATION.
Do not shop from them!

I got an email from JustFab telling me since I haven't ordered anything In the past year they will give me a coupon for any pair of shoes I wanted for $5. I used that coupon for a pair of wedges. I also got a pair of earrings for $10. In total that was $15 dollars. The next month they charged my account $39.99. Then the next month after that they charged my account another $39.99. I called their customer service and told them my situation. The First Lady i speaked to was yelling at someone in the background then hung up on me. I called again and I was talking to a gentlemen who told me that I signed up for their V. I. P club (which I had not). I told him that I wanted a refund and he refused to give it to me. I told him I would return the shoes and the earrings and he told me even if I did they cannot give me my money back. What kind of B. S. Is that? Now I'm trying to call again and hopefully talk to someone less ignorant.

NEVER EVER ORDER FROM THIS COMPANY. I THINK TRAINED CIRCUS MONKEYS ANSWERS PHONES. THEY SPECIALIZE IN TALKING IN CIRCLES. IF YOU BUY TWO ITEMS, THEY AUTOMATICALLY THROW YOU INTO THEIR "VIP CLUB". IF YOU GET INTO THEIR VIP CLUB, YOU HAVE TO ORDER SOMETHING EVERY MONTH OR THEY WILL DEBIT $72.00 FROM YOU ACCOUNT. IF YOU TELL THEM THAT THEY HAVE THE WORST COMPANY IN THE WORLD, THEY SAY, "YES, BUT WOULD YOU LIKE TO HEAR ABOUT OUR SPECIAL OFFERS!" IT'S LAUGHABLE.

I wouldn't even give them one star they are terrible! Firstly they steal from you without you fully realising, then it takes forever arguing with someone on the phone to cancel your account: I had to threaten legal action to get my money refunded but got there in the end.

Today, I open up my emails to find one from JustFab telling me to skip a month if I want to... Skip a month I absolutely do not have an account with these theives any more, I ensured it was cancelled! Just emailed them and told them to do one but dare say I will have to phone them hundreds and times again and argue with someone again.

Never ever ever use this company. Total fraudsters and their products are absolute rubbish too!

I called to cancel my account and the person on the other line gave me the hardest time trying to resell the service. After I said there is nothing you can say to persuade me because I am NOT INTERESTED in managing this account any longer, he held me on the line for another 5 minutes trying to sell the account. Just Fab, PLEASE STOP DOING THIS and just allow people to cancel. There is much more going on in the world than Just fab! I cannot afford to participate, and do not have the time to keep skipping everymonth. I was considering reactivating at another time, but because of the hardest time I was just given, I realized that would be a BAD idea. I will NEVER use your service again and will discourage others. Dont get me wrong, the guy was nice, but he couldnt follow simple directions to CANCEL!