JustFabReviews 10,359

I got charged the 39.00 in my bank account so i went and called to cancel my membership and the lady argued with me for like 20 mins. Why i should stay with their company and they even tried to bribe me with 2500 member points or some crap like that. The lady said that my membership has been canceled and i can still get on the account and theyre still sending emails so i guess its not canceled. I want off of this terrible site or im sewing i dont want your company to take another dime out of my bank! Ive called to cancel twice and im gonna keep doing it until its done or im getting the authorities involved!

Appalling company! Disgusting customer service and use trickery and down right cheek to make money from you. Shoes I got weren't bad but definitely not worth all the grief I had when they charged my account twice for a months membership when I'd already skipped the month. It then cost me over £10 I'm phone calls to get the problem rectified. Absolutely fuming and will never go near this site again

TERRIBLE COMPANY - i never usually write terrible reviews but have to warn others!
I brought a bargain then got conned out of £35 for a VIP Memebership! DO NOT buy anything from this website. I did manage to get my money back after persistence and ringing multiple times - the first girl I spoke to was most definitely just reading answers off a script.
On my first call i tried being dominant but that did not work in getting my money back so when calling again I pretended that I had innocently forgotten to skip the month and that it meant I did not have enough money in my account to pay my rent (as I saw someone else was successful when using this reason after googling the company!). They then agreed to give me my money back.
I also said I wanted to cancel my account, initially they only cancelled the VIP membership but cancelled the whole account when I said that was what I actually wanted as I no longer wanted anything to do with them
ALSO, it is ridiculous how you have to ring to pay and cancel! It is just a money making scheme for those who want a one off bargain purchase!

JustFab is JustHorrible! Don't get me wrong, I love the purse I bought from them at good price, but I tried to cancel my membership by calling or live chatting and didn't get an answer. I was waiting like a dork for a long time! I really need to cancel because I can't afford anymore.):

HORRIBLE HORRIBLE HORRIBLE! I CALLED TO CANCEL MY ACCOUNT CAUSE THE BOOTS I ORDERED WERE BROKEN I WANTED A REFUND AND THEY WANTED TO CHARGE ME 6.00 TO RETURN THEM. THEN ON TOP OF THAT I CALLED 3 TIMES AND THE FIRST 2 TIMES ONCE THEY KNEW I WANTED TO CANCEL THEY HUNG UP ON ME AND ONE LADY SAID I WAS TAKING ADVANTAGE OF JUSTFAB FOR WANTING TO RETURN BOOTS THAT WERE ALREADY RUINED! ZIPPER IS BROKEN AND ONE SHOE IS SCRATCHED UP... SO RUDE! I ASKED TO TALK TO A SUPERVISOR AND SHE TOLD ME NO. SHE SAID SHE COULD TALK TO THE SUPERVISOR FOR ME. VERY UPSET WITH JUSTFAB! ITS JUSTCRAP.

I just bought my first pair from them and omg loves loves loves them! Plans on buying two more and be set for winter, and for everyone that is $#*!ing and whining bout the 39.99, READ everything, fine print included because you AALLLLLL knew there was a catch when you first made that boot/shoe/clothing order and paid next to nothing for it. There is always a catch when the deal is this good! Don't hold a website accountable when you glossed over the fine print that was included... quit your $#*!ing its tacky, it also discourages others who might be interested in shoes that do not break the bank for them! Off to get my boots and call it a night!

If you don't want to be a victim of a scam don't buy not one pair from this site whom supposedly kimora Lee is the owner the shoes aren't worth buying anyway they will charge you without you knowing a monthly fee of 39.95 to your account then when you call customer service you cant understand them and they will not listen to your complaint they will ramble on about there business to the point of your exasperation until you speak to the better business bureau nothing is done, then you have to keep checking your account because after one or two month they will charge another amount to your
Account of 39.95.

I absolutely despise this website. I read nowhere that changing to a VIP membership would mean you were obligated to use this website every month, and there was no option to not become VIP. Twice they have charged me £35 for not 'skipping the month', despite the fact if I don't look at the personalised styles I quite obviously do not wish to buy anything. Both times I have rang up to cancel and asked for a refund, costing me an absolute fortune on my phone bill as there is no option to cancel online, and both times I have been told repeatedly the money cannot be refunded, however after about 15 minutes ending up in me getting quite vocal with the woman mindlessly reading off the script at the other end of the line I get a complimentary refund as thanks for 'giving them another chance' but once again have not cancelled my account. The styles themselves are okay at best, definitely not worth the charge of £35 each month that you are not told about until after the membership changes to VIP which you have no choice in. Justfab makes my blood boil just thinking about it, DO NOT use this website. Absolute scam.

Although I have not received my shoes yet, I wanted to give a review of their customer service. Depending on who you talk to it varies. The first time I called their customer service department was because I had received an e-mail saying they gave me a $10 credit on my account Sept. 27! I thought that was awesome and considered even keeping the VIP membership. I had checked my mail for a couple days and saw it on the 29th and immediately started shopping and saw my $10 credit when I logged in. After looking at some shoes it had disappeared. I had accidentally made a purchase as well because on their mobile site it only takes two clicks and you purchase and I had thought that maybe there was another step to get my $10 credit added. I called customer service and I spoke with a very rude woman who didn't understand how I could accidentally purchase something and so finally she said they would credit my bank acct the amount I paid and it would be on there in 5-7 business days. As for my credit, the woman said that when they do that, it only lasts 3 days. This was absolutely absurd because there was NO WHERE on the e-mail OR website stating that which I told her AND it was the third day if you counted the 27th. She had no explanation for me and RELUCTANTLY added the $10 back on my account. This call was not friendly or good customer service.

My second interaction was much more pleasant. I asked the woman if she could change my account to pay as you go. She did try to tell me the benefits, but did not push it. She also said they could remind me of when to skip the month and they would leave me 1500 swag points on the account which was really tempting and the way you should try and get someone to keep their VIP membership. I politely passed and she changed my account status and I was very pleased.

So I placed an order 3 weeks ago and the entire time my order simply said "pending". I emailed awhile ago asking about this and they said to call in. I finally had some time to call last night to talk to someone, and was very displeased with how everything went.
For starters, the entire issue as was explained to me was that half my order had sold out to other people, even though I had placed my order and paid for it in full, and got a confirmation email saying that the order WILL be shipped in 0-2 business days.
She explained to me that if an item has "Limited quantity" then it can happen that it sells out EVEN AFTER my order is placed, PAID FOR, and confirmed. How is that even possible? Are there no measures to prevent this from happening? There wasn't even a warning ANYWHERE saying this might happen. And there was no further contact after placing the order from anybody letting me know what had happened and how I could resolve it. No. I just sat in the dark for 3 weeks waiting and wondering. Terrible customer service.
And then actually talking to the lady on the phone, she seemed so rushed and uncaring about the whole thing that she just sped through the information as fast as possible and practically just hung up. No apologies, no "sorry for the inconvenience", no "was this helpful?". All she did was cancel my order.
Not at all happy with the level of customer service, it's unrefined and frankly a disgrace. Never have I got off of a phone call with a company I'm spending money at and felt utterly mad and screwed over until last night after getting off the phone with that justfab consultant. It's bad enough they charge you $40 each month if you don't skip - with that level of money their service should be amazing! But it's not! Will be cancelling my account 100%.

I can't believe that they still exsist! I fell for the incredible advert at facebook. 50% discount on the first order. I ordered 6 items 10 days ago. According to the site all available in my size. The next day i got a mail that i became a vip member. Like most of you, i was not interested, so i called them right away. They promised to send an email to confirm, never got it, so i hope that's gonna be allright...
Today after 10 (!) days i reseved a mail that all the 6 items aren't available in my size anymore and that they will refund my money. I wonder how long that's gonna take.

My advise... Don't be stupid like me, don't order!

I highly recommend everyone NOT to order any shoes from this website! They don't give you the option to choose if you want to be a VIP MEMBER, and they charge you 39.95 if you don't skip the month. I hate having to call customer service and wait 15-30 mins. I order three pairs of shoes, one i decided to keep the other two I decided to send back because they sent the wrong size and the other boots did not fit me. SO i go on the website and try to get a refund but NOOOO there's no options for that, only exchanges, and their website says return and exchanges are EASY! Bull$#*!! I call customer service they are horrible, they are suppose to make customers happy, not tell them they can't do anything about it. They told me that if i want my full refund back i will be charge a fee of 5.99! What company does that, I've order plenty of shoes and clothes on websites and I've never had a issue with return or exchange. I hope this company gets shut DOWN!

SCAM. SCAM. SCAM
I UNSUBSCRIBED AND THEY STOLE MONEY FROM ME WITHOUT WARNING FOR ALMOST A YEAR! HUGE NOTICEABLE CHUNK GONE AND GOT ONLY A BIT BACK. DONT BUY FROM THEM PLZ. THAT LADY IN THEIR COMMERCIAL NEEDS TO TRIP IN THEIR SHOES. I HOPE SOMEONE SUES THEM SOON!

I have so many things to say about this site. First of all they make it seem like you are making an account just like you would on any other retail site. Where you just make an account so you can save your wish list and information and whatnot. BUT they are charging you monthly when you make an account. I ended up getting three pairs of shoes the first time I signed up and none of them fit me. I wear a five, and their 5.5's fit me EXCEPT all of the toes were stupidly long. I got a pair of peep toes that fit except my toes were not peeping at all. The proportions were just off. Reading their return policy, I realized it would have been a huge effort to return them because I got discounts because I was a first time member. So I ended up getting $20 for all of them at buffalo exchange. Three months later, I saw I was being charged monthly. I called, and they redeemed me ONE of those monthly charges. The next day I went to cancel my account and they don't let you cancel it online. You have to call. When you try to cancel they are so $#*!in persistent about you not cancelling or about you at least taking a look at their other merchandise. I have never had an online retailer be so difficult. At the end of the day, I paid 190$ (omg that is so pathetic) for 3 pairs of shoes that did not fit. They suck don't buy their shoes.

Last month I was taken in by a facebook advert for Justfab. My boots arrived, they were worth the £17.50 I paid for them so was happy, I certainly wouldn't have paid the full price of £49.99. This month, to my horror, I discovered that justfab had taken £35 from my account. I was very surprised as I didn't tick any boxes signing up to this and I certainly hadn't seen anything on the website about it. I checked my email and found that I had received one that day saying money would be taken out of my account, but I could stop this by de-activating my VIP membership by the 5th September, sadly this email was not sent until the 15th september, a full 10 days after the cancelation date!

I called them up and got someone who basically read a script to me, saying refunds were impossible and that it was my fault for signing up to it / falling for their money making scheme. She then went on to blame my email server (Google) for the email being late. I asked to speak to a manager, exactly the same response. I asked them to close my account and eventually they did, and along with that the £35 vanished from my justfab account and into their pockets with no refund.

Thankfully I paid through paypal, they were disgusted at justfab's reaction. My case failed as justfab failed to respond. Paypal kindly refunded me the money from their own funds but didn't recieve anything from just fab.

I returned to justfab website and pretended to sign up, the only place I could see anything about this subscription was a button for a separate page called "how it works", at no point during the transaction did I see anything explaining the process. This company is disgusting, it takes advantage of people and is completely misleading. They should be shut down.

Just rec'd order of Lousana Boots, I'm Loving the fit and the Style CAN'T WAIT TO WEAR THEM! J. Gainer

They are terrible! I ordered a dress and coat for my granddaughter for Christmas last year and never received my order. I ordered it in early October and when December 5th arrived and no arrival after 60 days, I called number that I had to hunt for. I left several messages and got no response. I finally sent an email and didn't get a reply back until after Christmas. It said that there was a back log from so many orders over the holidays but they would ship it in the next two weeks. I sent them a reply that I wanted a refund of my money and I still have never heard from them. I went to my bank and reported it. But when they attempted contact with the seller, they were unable to access their bank information. It is a scam! It cost me 90.00 to learn to be really careful about online businesses! I only added a star in order to rate something. I really feel like they are worth a big zero!

I ordered a pair of boots and when they came in the mail a couple of days late I was just excited to have them finally. I opened the box and looked at the paper, all seemed correct, opened the shoe box and found a different style of boots in a different size that I don't fit at all. I called and they were very helpful with starting the exchange process, however the boots I wanted sold out by the time the wrong pair made it back to them. When I called to ask when I was going to get my boots I was told they were sold out and I needed to pick something else. To this I asked when the original pair I wanted, and ordered while still in stock, would be available again, which I was again told to pick something different. I don't expect to get my money back with the way they operate and the rest of their shoes are sold out or ugly. Don't even bother with this place.

Update: I ended up picking a pair of flats to replace my boots, and within a month of wearing them two or three times a week for low impact walking a metal bar in the sole poked through the bottom of one. It made it very uncomfortable to walk so I was forced to rip the bar out which made the shoe very flimsy. Within two weeks of the first one being messed up the other had its bar poke out. It only took two months of wearing them for them to completely fall apart and go in the trash. What a waste of $40.

Worst customer service! I called 4 times talking to 4 different people and no one could answer why I could not get the 2 shoes I pick for the buy one get on. No one even tried to fix it they just kept pushing the other promos. I have never bee so mad with a company. I have never done a bad review. I'm so frustrated that I don't have anymore words.