JustFabReviews 10,359

I Dont know what people are talking about Justfab.com Is the BEST... I've ordered things before and as long as you skipp the month like you are SUPPOSE to... you'll be fine

I don't really care for this company. I bought boots the first week of October 2014, I wanted them before my birthday (18th) & they didn't appear to me how they did online... And they were too big! That true to size thing is not true. I average a 7 some times 6.5 but mostly 7. So I wanted to return them and here is where my problems began. I asked for a refund but they would have charged me 15$ restocking fee & I would have lost out on 15$ towards another pair boots when i originally spent $79.90 for my total. So I told them no because that's ridiculous Id rather have store credit that way I would could get my full amount back. Now I had to send them back and WAIT for them to receive, process and credit back my return. I sent the shoes back October 20. They got there October 28 at 6AM! Do you think I have my store credit processed yet? NO IM STILL WAITING as of November 4th... So much for birthday boots smh. And every time I call to check the status of my return some foreign woman answers that I can barely understand and He/she doesn't comprehend well so I have to do a lot of repeating myself. Ughh. Who wants to deal with all of this crap! This is why I wanted a refund not store credit. Whenever they decide to process my return I WONT be back...

Let me tell you about my experience with Just $#*!ing Fab. It all started when I wanted a god damn pair of boots for a decent price. I signed up for a membership so I could get them for $20 and then cancelled the membership so they wouldn't $#*! me in the $#*! with their $40/mo charge. I got charged anyways for two god damn months. So I called up JustFab and after literally 4 HOURS of trying to talk to a lady who spoke 10 words of English (tops) trying to explain to me how I was getting a good deal. I finally ended up getting it cancelled. A few months later I check my bank account history and it read "$80 to justfab". Holy $#*!. I called again (mind you I bought one pair of boots 5 months ago) and they wouldn't give me a refund. I've never been so stunned with a lack of customer service and my name is Adjoa $#*!ing Adiche and I will NOT be $#*!ed with. Just Fab eats $#*!.

This has been by far the WORST experience of my life! JustFab has no idea how to run an ethical business. They screw over so many people without thinking twice about how they are treating their customers. I ordered two boots back in September when they were running their buy one get one free special. I received the boots to find out the warehouse had screwed up and sent me the wrong color, brown instead of grey. I called JustFab immediately and the lady I spoke with told me I would be receiving the grey ones and all I had to do was send back the brown ones. Well, I did my part and they did not do theirs. I sent the boots back to them, which was a complete inconvenience for me because I live in a small town where the closest post office is miles away! I go into my account to find out instead of receiving the grey boots the order had been cancelled! The boots had run out of stock and because of their error I not only did not receive the boots but had to send the wrong ones back, too. To make matters worse, I cannot cancel my membership and get MY money back, I received a stupid store credit that I HAVE to use on another JustFab purchase. Are you freaking kidding me? How is this okay? How does a company so unethical get away with such horrible business practices? SAVE your money, this company is HIGHLY unethical!

I love this website. I read all the terms before I bought anything because nothing on the internet can be trusted. I bought a pair of boots and a bag for $40. Although the boots only lasted for one season (I still wear them even though they are really worn) I am really rough on my shoes. Most of my boots don't even make it to winter. Although I hate having to pass the months I do not buy something, it is extremely easy to do so since they send a reminder email on the first of every month. I have had to return one pair of boots since they were too tight on my wide calves, the return label was easy to print and they processed my return within days instead of the two weeks they estimated. I get my items within five days and I get so many compliments still on a six month old bag. Today, I made a mistake ordering and even though the wait was about 10 minutes, customer service was SO helpful and really nice. I love this site and recommend it to everyone!

Company does not deserve even 1 star! Last year, April 2013 I ordered 1 pair of shoes and was not explained that I would become a member that cost $39.95 mnth. 6 mnths later I noticed on my credit card statement. So that total for 6 mnths of almost $40 each is $280. Called and they gave me 2 mnths back ($80) on my credit card and a store credit for $80. But said the other $120 was a loss and nothing I could do about it! So, like 16 mnths later I remember I have 2 member credits almost totaling $80 and called to use it. I ordered 1 pair of shoes leaving me 1 member credit. Days later I look at my credit card stmnt and see rather than using my member credit for this purchase, they charged my credit card! So I call them again and explain and was promised they would refund that charge and put the purchase back on the credit I had. Well guess what? They charged my credit card again! I called complained and demanded $120 to be put back on my master card. I do not want to be nor never wanted to be a member and I do not want member credit. I want a refund! Few days later I see only $40 was refunded. So once again had to call back. This time she says they can only issue a check which takes 9 weeks! I told her NO, you took the money from my card, put it back! I am being charged interest! So, now Im waiting for a supervisor to approve an $80 refund to my card. My guess is it wont go through or they will charge me yet again! So, all in all Ive paid over $300 for 2 pairs of shoes and then been hit with interest. The first pair was heels that are too big, wore once and they refuse to trade sizes since I wore them. The second pair was boots. They fit perfect but look very cheap! Im very upset, very frustrated, and have had it with this company! If you order, just know, one $40 purchase may end up costing you hundreds!

DON'T BOTHER WITH THIS COMPANY. THIS IS WHAT YOU GET WHEN YOU ASK FOR A RETURN.
IF YOU RETURN ITEMS NEVER WORN/NEVER OPENED/ THEY CHARGE A RESTOCK FEE IF YOU DONT WANT TO BE A JUSTFAB MEMBER ANYMORE. ALSO THEY PROMISE RETURN LABELS AND NEVER SEND THEM. WHEN YOU EMAIL THEY HAVE A STANDARD ANSWER OF:

Hi,
My apologies for the long hold, our phone lines are experiencing a high call volume, rest assured itâ€s not the norm. You may want to call back during non-peak hours. For your convenience, our Fashion Consultants are available 24 hours daily at *******906.
If you have any further questions please feel free to contact us online via Live Chat, Monday-Friday, 7am-7pm Pacific Standard Time or by phone at *******906 available 24 hours a day, 7 days a week.

EVEN AFTER YOU TOLD THEM IN THE EMAIL THAT YOU CALLED MANY TIMES AND ALL YOU WANT IS THE LABEL SENT. WHEN I DID CALL THEY SAID THEY SENT IT AND THERE WAS NOTHING THEY CAN DO.
I HAD TO DO A BANK CHARGE BACK AND FILE A COMPLAINT IN ORDER TO GET MY REFUND.
THE CALL CENTER IS OUT OF THE USA AND THEY CLEARLY DO NOT UNDERSTAND ENGLISH NOR DO THEY SPEAK GOOD ENGLISH EITHER WHEN YOU TALK TO THEM.

JustFab is a rip off. Company steals money from people for items you do not purchase. They will not return your money back. Terms and conditions are not explained properly when you sign in. After they get your card details they take your money from your account on a weekly basis without you purchasing anything. They then claim they cannot return your money because you are in credit. I cancelled my subscription and will be sending their purchase to charity. Their items are very poorly made - cheap!

NOTE: THIS IS ACTUALLY A ZERO STAR Rating
I too had an unfortunate experience with these douchbags. This "VIP Membership" business is how they scam you and automatically charge the credit card you first used to make the first purchase. Apparently you will be purchasing their crap products in the future, and by beinga member, thats how they get you.
Once I figured out what was happening, I immediately called my credit card provider and they informed me that this was an ongoing issue with this company. They walked me through what was needed to be done and I called the scammers. They gave me the run a round but I didn't budge and informed them that this is a known problem among many and I wasn't letting it go. You HAVE TO BE FIRM with them. Couldn't refund my money *******@ss! Got every dollar back! And a confirmation email that terminated the membership. On the plus side, I unknowingly saved over $900 because as soon as I ripped them a new one, thats how much was reimbursed back to me. Jackasses.

The only reason I am giving them a one star is because I can't give no stars. Horrible and cheap products. They harass you when trying to cancel your account. They also refused to refund back my money into my account with a product I was unhappy with. They claimed because I canceled my account and used a justfab credit that was taken out of my account I could not get my money back. The most horrible website scam I have every came across. DO NOT USE THEM!

Have NEVER had a problem with them. I had to return my 1st pair due to the shoe was too tight. Was sent a larger size and they fit perfect. Customer service both online and on the phone was amazing. Quality of all their shoes is excellent especially the leather boots and shoes. Never a problem opting out, even for months at a time. Love this company

This site is horrible. The quality is awful and it's not worth even a look. Don't get lured by Kimora Lee Simmons. It's an awful company with terrible and cheap products.

SCAMS! I was sent to the site with the appealing "buy 2 pairs for $40" They trick you into some bs membership to get the deal. Well i just went to make a purchase and called to cancel the bs subscription (so my cc wouldnt be charged $40 a month for no reason.) I got the run around~ had many speels prepared to try to make me change my mind, and then GET THIS! She said ok, since you are no longer interested in this VIP membership you are no longer eligible for the discounted purchase you just made! Even though the website claims you can cancel anytime. So yah, dont bother with this $#*!ty company.

THIS SITE IS FRAUD. Be careful, after you buy anything on this website you automatically become a VIPmember (as they call it) and they start to charge your card monthly fees. They make it for the reason you to come back to their site every month and make a purchase for the amount of fee... Be aware, if you want to make a one time purchase call them right after and make sure they did not sign you for their membership

Awful! JustFab take the absolute mick out of their customers, their customer service is poor! Tried to ring them, no one answered... Tried to 'LiveChat' to them, noone connected... Tried to email them, no one replied... I bought some boots from here last month as Winter is round the corner and on the first buy you get you only pay £17.50. Just fab took 17.50 of course but the month after that they took an extra £35 from my bank account? Its not just me this has happened to, a large number of bad reviews show that they cannot be trusted with your personal details. I paid through Paypal and have contacted my bank account and they are going to block the payments they are taking from me and have said it will take up to 40 days for my £35.00 to be paid back... thank goodness i noticed as other people have had more than that taken out, do not purchase from this website as you will have problem after another!

Hi,
These people are thieves and they way they conduct business is fraud. If you get your money back well done. They claim money taken is non-refundable under their t&c and can only be used for more purchases of their poor quality products, but why would you want to?

I bought a pair of shoes and got a message saying I was going to be charged 40.00 every month for a box of clothes sent to me that I didn't want.

I WROTE:
PLEASE do not send me clothes every month. I don't want them. Save me the anguish of sending them back and writing a nasty about you on YELP for the small print I didn't see.

THEY WROTE: Hi,
We apologized for the inconvenience this has caused you. To avoid the 39.95 member credit being placed into your boutique next month, simply log into your account during the 1st through the 5th of each month. Look at the personalized boutique that has been selected by a Stylist just for you and if nothing catches your eye you can select "Skip This Month" link located in the upper left. You can skip as often as you like, as there is not an obligation to purchase something every month. Please be reminded that the skip option is only open during the 1st through the 5th of each month.
If you have any questions, we are available through online chat at www.justfab.com or give us a call at *******906. Our Member Services team is available 24/7.

I CALLED AND SAID:
I wanted to cancel everything. The woman on the end, of which English was a second language, kept talking in circles about me going to the "cancel this month" page. I said I was doing anything but making this last call and I wanted my name and everything removed from her database. She went on and on and on. I started swearing at her, asking for a manager, telling her she did not know English, said I would write about their scamming and ill-reputable business on the internet--didn't phase her. She told me to go to the "cancel this month" page. FINALLY- She gave me a cancelation number.

STAY AWAY FROM THESE SNAKE OIL DEALERS.

Hi I'm in the uk. My girlfriend bought two bags for £8.75 from justfab.co.uk and, to her knowledge, selected not to join the VIP Club. A month later they deducted £35 twice in one day from her bank account. She had to go to the bank to stop them taking further payments.

Their dismissive and uninterested call centre staff insisted she had joined the club twice, despite not having sent her a single email declaring this. They tried to hide behind terms and conditions.

Under my guidance, she wrote to their registered address demanding they repay the money, plus compensation for wasted time. They ignored this so she took them to the County Court, using the Money Claim Online government website.

Suddenly they were keen to pay up, being aware that a Judge would take a very dim view of their little "scheme". A Judge can overturn any contract they deem unfair, and I am sure this would have been the case.

They ended up paying £155, including a court cost of £25.

These are the correct contact details if you want to complain to them formally:

Jo Smith
Office Manager, UK | JUSTFAB.co.uk
E: *******@justfab.com
8-10 Dryden Street, Covent Garden, London WC2E 9NA

His full name is Jonathan.

I normally don't do this but what the hey. This site is horrible hands down. I ordered something online in August and I called and asked why my package has not arrived. They literally lost my package. They said I have the wrong address but on my profile is my correct address hmmm? Soo I was like can I get a refund and she said she needs the product in order to get a refund. So time passed now October and now I see a charge for $39. For being a member? A member to what? I didn't even get what I ordered and now they charge me this bull$#*!. I called them and all I kept saying c I was so fed up was cancell it, cancell it, cancell it. She kept asking me why and I just said because your company is stealing my money ad I not getting a damn thing including the item I ordered in August!

I was sent a survey from justfab about trying to return boots i bought from them... this is my comment... Being hassled and feeling forced to trade for the return? On your website you claim that returns are free! Then being told I was going to be charged a restocking fee. The customer service rep, Mary, kept putting me on hold to go ask for help and was being instructed to tell me this. The phone call to try and get a return slip took over 35 minutes! I kept reading JUSTFABS return statement on my invoice to your customer service rep, Mary, and she still argued with me about the restocking fee. I told her that your company had taken money from money account for a VIP membership and that returns are free, she put me on hold again. When your rep came back on the phone she stated that I would get a "one time courtesy" of waiving the restocking fee. I reused to do business with an unethical business that would bully a customer and practice double billing! L I expect a full refund with no hassle as stated on the receipt and i want the 39.95 refund that you drafted from my bank account for a membership fee for this so called VIP club that is for cheap boots that are not as described. I have called your company for several day to get a return slip and to cancel this membership only to sit on hold for 20+ minutes each time. I have phone records to prove that i have tried to reach JUSTFAB to cancel! I am shipping these boots back! I will never do business with this company ever again! I have worked in the E-Commerce industry and this is completely unacceptable!