JustFabReviews 10,359

So it all started with that commercial on T. V. I'm a teenage girl I like shoes and when I decided to check out the site I was offered a supposedly free VIP membership. Only after I accepted did I find out about the monthly charge. I didn't have time for that crap. I did order a pair of heels at the 9.99 first purchase price. It took three weeks to get them here. Took a week out of that for them to process my order. When the shoes finally showed up I tried to cancel my account. They essentially said my reason wasn't good enough. Not to mention the shoes that i got were at least a half size too big and one has a tar-like stain on it. Finally today got my account removed. That lady tried to sway me but I kept saying I didn't care for the membership, that my mom didn't want me having it, that I couldn't keep up on the skipping. I'm just glad it's over. My advise if you're buying shoes online use any site except JustFab because the way they deal is JustNotFab.

WOW... don't make a ONE TIME purchase! They have you enroll in what they claim is FREE VIP club. Not so free, they charge you $39.95 a month (which you can use for purchases) but it FORCES you to buy $40 a month worth of their stuff... This membership status is not make clear at all when you check out! STEER CLEAR of purchasing from this site. Of course I had to call in... on hold 20 minutes before someone answered! This sites motive of operation is to make the service so bad, you don't bother canceling. BAD BAD BAD!

Unethical way of making money - taking money even when you do not make a purchase. How can this even be legal.

Besides from that, i did initially buy 2 pairs of boots. 1 pair broke due to light rain (one day) - the other pair so uncomfortable that i cant wear them at all.

I don't know why people do not READ. I been with just fab for a long time and when I made my first purchase and signed up for VIP it clearly stated the rules of the program. I haven't had a problem skipping EVERY month since then and its been a long time I have an alarm on my phone to remind me to skip. I just ordered about 5 more pair of boots today. I cant wait to get them and try them on. Hopefully they all fit. But yeah people need to read when purchasing or signing up for things.

Well just fab are good value for money that's a given and my boots arrived on time but a month later they took another £35 from my account! When I contacted them apparently I had signed up for some VIP agreement where they would take money from me monthly and I could shop. I didn't request this and it appears you have to read carefully and opt out of this! Naughty! And now after a few wear the boot's I bought which look fantastic are not quite top quality and the zips are already getting stuck and feel as though they are a wear or two away from breaking:-( Zips always need to be of good quality on calf length boots always! No excuses just fab sort it out! But I will say your call centre staff are good, especially at bamboozelling customers and almost tricking them into thinking they want to stay! They should all be in sales not customer services lol:-p

So apparently JustFab charges your account a monthly payment of 39.95 unless you do not go to the website and hit skip this month. Upon buying two pairs of shoes I was really excited for the great price I had and recommended it to my friends. Little did I know that sense i was a VIP member I was going to be charged monthly if I a) didn't buy anything or b) didn't hit cancel on the website. The funny thing about this experience was that I was unaware i was a VIP member and that I got an automatic charge each month! But hey I have store credit apparently, so yay I get to buy a pair of shoes I didn't even want?

Don't bother to buy from this Company! I purchased 2 pairs of shoes only to discover that I as suddenly trapped in a monthly purchase contract. They are not clear about this when you place your first order! It's all in the small print. When I cancelled my order altogether I had to call them 7 times for a refund. Each time they promised that they had instituted a refund and even blamed PayPal. On my 7th call to them they admitted it didn't go through, she couldn't even justify it. Awfully misleading and dishonest.

Bought two boots after which although they stated you can cancel at anytime they only have one way to cancel, by CALLING INTO THEIR CSR CENTER. I found out that the points you accumulate you can never put towards booths, just accessories i. E. earrings and a watch which is approximately 60,000 points. After your first purchase they block you from purchasing boots at the same price by stating it is out of stock in your size. My sister, cousins and husband have created profiles with the exact same size as myself and the boots they ordered were the ones I wanted, and they were not blocked until after the order.

My advice, after your first purchase call in and cancel and THEN CALL YOUR BANK AND CANCEL YOU CREDIT CARD EFFECTIVE IMMEDIATELY OR USE A PREPAID CREDIT CARD IF YOU CAN.

I am not sure if these boots will last for the Canadian Winter I will see. I WILL KEEP MY MONEY IN CANADA, THANK YOU.

Shipping was fast, less than 1 wk for deliver, and a hoop was missing from the strap of my boot. I will say though, the size 11 I bought is too big for me, I guess true to fit is true to fit. I should have stuck to a 10.

My daughter ordered shoes from Justfab a year ago. Then we found out after the fact about the VIP status where they take your money each month out of your account. Well after asking them to remove her from the program at least four different times last year we finally got it settled, Then just today, One year later, they took out 39.99 our of her account. What the heck? Where do they get off. She closed her account a YEAR AGO! Now they think it's okay a year later to start up a membership with out her saying yes or no? This Justfab is the biggest scam I have ever seen. BEWARE!

They made me cry, This is rubbish company to buy anything. I bought a pair of shoes just because it was half price. They keep charging me £35 every month. I release when they already charge me £245 after 7 months. I had baby after 3 month of bought the items. Any when I able to come on normal routine I released they charging £35 each month. Now I don't even work and they refused to refund my money too..

I was so in love with JustFab at first. I was sure it was new fave - I bought one pair of shoes using their $9.99 first buy offer and then forgot about it for the next 2 months. Suddenly, I look at my bank account, and in total JustFab has charged me over $60 without outright informing me. Turns out when you buy a shoe you're automatically a "VIP" member and are charged $39.95 each month with being informed so, unless you directly click Help and Contact and read the little gray text. There is a feeble attempt to make up for this with a "Skip This Month" option, but it's only available from the 1st of each month to the 5th, so if you don't remember in that time it charges you, and who honestly is going to do that each month? And instead of giving an easy cancellation button on their website, you have to call and go through an agonizingly long process of being put on hold and told that "oh no you can't possibly cancel you'll lose so many benefits I can give you a new membership I'll give you a discount so many benefits". I had to say I wanted to cancel four times until the lady finally got it and cancelled. Not to mention that one pair of shoes I bought came in 15 days when I paid for express shipping. It's a scam, people.

This company is a total rip off & scammers.
Nowhere does it tell you they will take £35 a month out of your bank account/cc & if you look at other complaint's it doesn't let you skip a month either so you end up out of pocket.
I was lucky enough to have gone through EBAY & got a full refund, plus they are investigating this company as they have had so many complaints.
There are more complaint's made about this site & company than there are positives, so I would tell people DON'T purchase anything!.
There customer service assistance read from a script & are rude to go with it, they get fluster'd & fob you off when they cant stray from their script's which is why they are rude, they also tell you you will in no uncertain terms get a refund as it is what you signed up for even though you don't as £35 a month is never mentioned.
DO YOUR SELVES A FAVOUR AND STEER WELL CLEAR!

Once you make your first order you are a member of the VIP club which charges you 39.99 a month which I wasn't aware of until my mom saw these charges on her card from JustFab. If you want to see the information go to their FAQ. Real quick how it works is if you don't make a purchase at least one a month then you will be charged UNLESS you skip it by the fifth of the month, for me this is just a real chore to remember to go on every month to skip it. If you don't have an account I suggest you don't make one. I looked at reviews before I made an account but no one said anything about this and I really wish they had. So please take this into consideration before you make an account.

Absolutely shocking service. It is not made clear enough on the website that you will be charged £35 monthly. This went on for 4 months before I noticed. I called to get a refund as I did not willingly agree to this and if it was made clear to be I would never have signed up. I eventually got them to give me half of it back (£70) but they point blank refused to refund the other £70. The items themselves are badly made and don't last very long (if at all).

Ordered boots from JF in September. Two pairs, one was correct size 9 the other was a size 6 in box labeled size 9. Returned them took 2 more weeks. Boots are of questionable quality. Checked my cc statement today and found another charge for 39.00. Called them they gave me this song and dance about this Vip MEMBERSHIP I had opted for.The lady continue to try to explain to me about this option. Turns out they will bill you for 39.00 every month for this membership for life. She would not allow me to talk. I finally was able to scream louder than she and she listened for a minute. Then after speaking with a " manager she agreed to honor my request to credit my card, cancel my Vip membership, delete me from the JF data base and to forget they ever heard of me and I would try to do same for them. STAY AWAY from these crooks.If you have done business with them get a new cc number. Y

I think JustFab is absolutely RIDICULOUS. Their concept of "VIP member" is extremely misleading. If I could, I would tell anyone out there to never join their VIP regardless of how much sale you get. Charging each month onto your credit card as a consequence of not "skipping" the month is terrible. The BAD part is that you cant even skip ON THE day of... must be before. On top of all this, their so called 24/7 hot line, NEVER answers, I called many many times, on hold for 30mins+ each time, and STILL, NO ONE answers. ANOTHER bad thing is, they charge $40 a month, for you to use that credit, it must be an item at 39.95 as well, cant use it for $29.95 etc shoes. WHAT is this...

I can not express how much I hate this website, I will make sure ANYONE I know never EVER buys from this website.

I cant even join the ranks of those who don't like the shoes. I cant even order a pair! They don't carry a single shoe in wide width. I cant be the only women who wears a 8.5W and wide calf. My foot is an appendage of an "average" American sized woman not an African elephant!

I attempted to chat online with the customer service. Nightmare. They kept responding with generic questions for my account information and personal information. I didn't provide it because I didn't join the shoe club and honestly am glad they didn't have anything my size because I may have been trapped in their scam like everyone else.

First of all, I just got a charge of 39.95 when I was at work so I just assumed that someone stole my credit card number when I ordered about a month ago. That was not the case, just fab charges there members 39.95 each month so they can pick you out a pair of shoes each month praying you will by there pick. Im not a happy camper right now speaking since I have been on the phone with them for almost 60 mins and counting waiting to speak to someone! Don't get me wrong I loved my shoes I signed up to get them for 9.95 which would be 14.95 with slipping and everything, I got charged twice at first for the shoes one right away and then another time maybe like a week later when they shipped I had no idea that they charged you every month 39.95 will not be purchasing anything else from them I hope tot hear from someone soon ether by email or if they answer the phone its seriously rude of them not to tell you that to began with im not happy at all & I will ne waiting until they answer because if they are a 24 hour 7 days a week service then they should have penalty of ppl to pick up the phone! Cancelling my membership ASAP!

Honestly Just Fab does not even deserve a single star. I signed up under the pretense that my first order would receive a discount that would allow my shoes to be $9.99. However you must sign up for the VIP membership in order for this discount to be applied. Therefore you must sign up to be charged $39.95 a month for an initial discount advertised as if it would be automatically be applied when creating an account. Also whenever you proceed to check out, they automatically check a box to sign you up for this VIP Membership and the only way to cancel said membership is through the phone (how inconvenient!). They may have cute shoes but I am definitely not shopping here.