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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Jasmin was very helpful and courteous in helping me to obtain updates related to my order.
The boots fit perfect, very comfortable. True to size. Very happy with them!
The boots were too stiff and uncomfortable to wear, and the rerun process was very complicated so I had to give the to someone as a gift.
Very pleased can in a nice timely manner. Thank you
The young lady that took my call was helpful, she explained the program and the benefit of giving it a try. The boots are quality and look nice.
I bought 2 pairs of boots one pair was great but the other was uncomfortable and couldn't walk comfortably. I've been trying to return the item for a week with no luck. This company they use for returns (RETURN BAR), Has yet to help/conclude my return.
Hello Sharyl,
We're sorry to hear about the discomfort with one of the pairs of boots and the difficulty you've had with the return process. We understand how frustrating it can be when you're unable to complete a return, and we apologize for the inconvenience caused by the return process. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
It took longer to arrive this time. It's the first time it took this long to arrive. It never happened before.
They sent a product that was not the one that was ordered, apart from delaying the delivery too much, now I have to return it.
Hello James,
Thank you for reaching out to us, and we sincerely apologize for the issues you've encountered with your order. We are truly sorry that not only was your delivery delayed, but that the incorrect product was sent to you as well. We regret that your experience did not meet our usual high standards. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
It was a good experience i got my boots in a week doesn't take very long really quick and the quality of the boot is really good will purchase from here again
Beautiful gorgeous! Delivery was on time the color and the fabrics are perfect super comfortable
These are great shoes at a great price. The shipping time was was second to none! I received my order in less than 3 days and the quality of the footwear I received was phenomenal. Amazing website!
Purchased a pair of cargo jeans and the jeans are so cute and comfy! Great product at a great price!
I can't give a review as I'm still waiting for my boots to arrive.
Hello Trish,
We're sorry for the delay in receiving your boots. We understand how frustrating it is to wait for an order, and we apologize for the inconvenience this has caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Every year I buy boots for my daughters and granddaughters. There was an unbelievable sale. I ordered and received my order in about 6-7 days.
For the most part it's a cute boot but I think it was a wide width... very big in the calf area i have to constantly pull them up when trying them on and they are not at all like the photo...I dont have the time or energy to go through an exchange or refund. So Im more than likely will not order from them again.
Hello Tammy,
We're truly sorry to hear that the boots didn't fit as expected and weren't as pictured. We understand how frustrating it can be when the fit isn't right, especially with the calf area being too big. We completely understand your decision, and we apologize for the inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I have never received merchandise this expeditiously. I was a customer years ago and giving it another try. I don't recall why I canceled. I love what I am seeing so far.
I was charged double and I have a way to prove it and they are refusing to give me money back. I paid on the 5th and I got charged again the 11th.
Hello Sierah,
Thank you for bringing this matter to our attention. We are truly sorry to hear about the overcharge issue you've encountered. We understand your frustration, especially when it comes to billing discrepancies. It is concerning that you were charged twice, and we take such situations seriously. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Just Fab has always been my go to for shoes since I joined. If I buy something that I'm not happy with their return policy is wonderful. I've bought a couple of pairs of boots, that I gifted to friends, and they were very happy with them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sheila,
Thank you for sharing your thoughts with us. We're truly sorry to hear that the item you received was not a good fit and that it didn't meet your comfort expectations. We understand how disappointing it can be when an item doesn't work out, especially when you're excited to wear it. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison