JustFabReviews 10,359

DON'T BUY FROM JUSTFAB! The will NOT cancel your membership if you ask them to. I've tried on multiple occasions to try and talk to customer service about cancelling my membership and they REFUSE to do it. I finally had to call my bank and have them block any withdrawals from this company and they said that I was not the first person to complain about this horrid site. The shoes aren't what's bad about this company, its the customer service and the lack of knowledge that they give you before you choose to be a VIP member.

Don't get sucked in! DONT BUY FROM JUSTFAB
THEY WILL ROB YOU ANY CHANCE YOU GET AND WONT CANCEL YOUR MEMBERSHIP.

YOU'VE BEEN WARNED!

Very unsatisfied without my knowledge when u order from this website u are automatically agreeing to become a monthly v. i. p member the box is automatically checked for u. With or without purchasing item my account has been charged for months I had to call and cancel but did not get a refund. I am very disappointed as I work hard for my money and do not like giving it away for free.
Beware before u order my account has now been overdrawn and it's just a headache they always figure out a way to rob people blind.

I think it's absolutely hilarious that so many are coming on here and saying how they charged their credit card for months without their knowledge. IF YOU WERE SMART ENOUGH TO READ WHEN YOU SIGNED UP, you would know that you have the option to skip each month between the 1st and the 5th so that no charges will be made on your credit card, and even if you forget and they charge you, it goes to any pair of shoes on the site! Why make a bad review simply because you were too stupid to read the agreement YOU made when you bought your first pair? Boggles my mind completely. I have had excellent service with this company, and would definitely recommend it to others! Such cute shoes, totally worth it. (: Never had an issue!

I ordered a pair of booties bc it was "National Bootie Day" (which is everyday for Just Fab) and they were only $15. I thought I was getting a great deal until $39.95 was charged to my account the following month! Not to mention, the booties that I got KILLED my feet and the heels on them broke within the first hour of wearing them! I immediately called and demanded a refund and canceled my account. The customer service was great but other than that, Just Fab is a complete scam. Do not order from here!

I got sucked in to the promotion of getting my first pair of shoes half off or something like that. This is beside the point, but, the shoes absolutely SUCK. They are so cheaply made. Anyways... Somehow I got signed up for the "VIP membership" where they take out $40 from your account every month and put it towards a credit for a pair of shoes. Well... Somehow I missed that fact and that is my fault. HOWEVER, I called to cancel/get my money back and the person said I couldn't have my money back. They also stated over and over that the membership is "FREE".
This company is misleading and they steal your money.
JustFab, enjoy those countless chunks of $40 that you steal out of people's accounts every month!
I hate this company and would not recommend it to ANYONE.

When I realized I was being charged $39.95 a month without my consent and without receiving any merchandise for 17 months I felt completely taken advantage of. I had never consented to being signed up for a "VIP" program in which they automatically charge my credit card without giving any notice, any emails, any confirmation of purchase whatsoever. This completely slipped past me just as I believe your company hoped it would. Pretty terrible thing to do to people. The woman who helped me on the phone was very nice and polite however she was only able to "help" me redeem my lost funds for the last 12 months because after this period of time the "purchases" go to a "gift card center" Rfidiculous to have to now deal with two different people to resolve the fraudulent charges made to my credit card. After being taken advantage of, the last pitch I wanted to hear was how you were going to rectify the situation by giving me 20% off my next purchase. What a complete joke! I called your "gift card department" and they were useless. Unable to offer me any help at all except to "stay fabulous" and to "offer me the gift card I had waiting" I informed the gift card department I would be filing a claim for fraudulent charges that I had no awareness of. To which the lady on the phone could have cared less! What a great company. Super stellar principles you all seem to employ within your company. I would never recommend this company to anyone to be taken advantage of for a sub-par product. This company gets an F-.

I purchased a pair of boots that I had to return because there was a nail that pierced through the inner sole and made walking in them impossible. Selected another pair in exchange and could not believe the awful chemical smell that they emitted. Aired them on my balcony for a week before I could bring them in the house. I have worn them but the smell is still very strong. This can't be healthy! I complained to the Customer Service because I wanted to have my money returned for 3 months of membership charges of €40 each because I could not locate the "skip this month" button-- it was very well hidden, but after numerous complaints (I suppose) it is now better seen. I cancelled my membership per their regulations by mail, but they did not honor it. Still in dispute with them. Internet fraud at it's best.

I was absolutely disgusted by their customer service. I became a VIP member in order to get my shoes for cheaper. I carefully read the ENTIRE terms and services to make sure I would be able to cancel the membership which charges $40 a month regardless of you purchasing shoes or not. I purchased my shoes and immediately called to cancel my service. The lady told me that I was trying to scan them, ME! She said that I couldn't purchase one pair of shoes as a VIP member to get the discount and then cancel. She then informed me that since I TRIED TO SCAM THEM that they will be cancelled my first order too. So... no shoes for me-No VIP member for them.

If you live in canada and purchase from this god awful company, they charge you US dollars converted to Canadian. Even if youre on the canadian website! The site said i was going to get charged $60 but when i checked my credit card statement, i was charged $83! Never on the site or anywhere does it say i will be charged US dollars or anything about US for that matter! This website is a scam and they are stealing people's money! Oh and it gets better, your credit card gets charged $40 US! Every month if you dont make a purchase! WTF kind of bull$#*! is that!?!?!?!? I am absolutely shocked that this website has not been shut down yet!

It is the worst company I've ever had to deal with in my life.
One advise, don't ever subscribe to the VIP membership! They will just steal your money. I'm currently struggling to get my money back.
Moreover, the shoes quality is very bad for the price, they are the same quality than Primark. So if you want good shoes and cheap, I would advise you to go on shoesaholics, I've never had any issue with them and shoes are really good quality.

Justfab is a great store with worthwhile products. I have bought TONS of shoes for myself and as gifts, jewelry, nailpolish, clothes, the whole deal. I've never received an item that was messed up--everything was the right color, size, and good quality. The trick to using this site is to ONLY purchase during sales. If you have more than one email address, use them to your advantage and start a new account to get their new membership deals. I've snagged shoes for $10, two for $50, and better. The boots last forever and most heels under 4inches are comfy.
The only complaint is their VIP membership. It charges you about $40 a month, which you can skip in the first 5 days of the month. If you forget then you're out of luck but have a new pair of shoes to buy (decent trade off in my opinion). It is up to YOU as the consumer to spend and use this site wisely. Do not buy more than 6 items at once, do not forget to skip the month, and do not spend over $150 on one order. Returns are free so you'll be fine.
If you are unhappy with the VIP program or, like me, have had multiple open accounts and need to minimize the risk of forgetting to skip; you must call and deactivate membership. I've never had a problem with customer service here. If you're polite, they'll be polite back. That's all there is to it. However, people make mistakes and this company makes a lot at HQ. If your membership is not cancelled within 5 business days of your call, call again. If it happens again, talk to the manager and threaten to call the Better Business Bureau. They'll shape up pretty fast. But remember: be polite. They won't want to help you if you're rude and they may "accidentally" mess up (this isn't just here, it's everywhere ;). YOU are responsible for checking to ensure the membership is cancelled.

Overall, I love this store and its products. The customer service makes mistakes but nothing groundbreakingly terrible. DO NOT use this site if you are irresponsible and cannot watch your membership status or remember to skip months you can't afford.

Just fab is a legit company. I would never give my payment info to any company, except they have commercials on TV here in Canada, so I know they've got some credibility.

However, they advertise in Canada as if the person watching were in the US. $39.95 shoes, and don't mention just HOW they really make money. When you buy your first item whatever it is, they automatically register you as a VIP member, which means now your account is charged $##.## a month. In the US, it's $39.95 a month. If you don't want to get charged monthly, you have the first 5 days of the month to just "skip" the month, and they won't charge you. However, many people forget, and get charged the $39.95.

However, in Canada, because of exchange rates, my monthly fee would actually be closer to 60 bucks. Also, we don't get free returns and exchanges. We have to pay around 8 bucks to return an item for a refund or exchange.

In the states, this company is just marginally worth working with, because you could basically go down to forever21 or charlotte russe and get the exact same thing but here we pay like twice for shoes so it's worth it for me as long as I remember to Skip the month! If not, OUCH!

I had an account with Justfab and placed one ordered. That one order was at the very end of July. After that, I skipped the month, thinking it would be another MONTH before I had to skip again not get charged. Well, apparently it doesn't mater what part of the month you create the account and skip, each month restarts at the 5th. I was charged. I called and requested a refund. The woman denied it. I called back again and spoke to someone else to request a refund, this woman denied it as well and went on to say, "I see you have several accounts with us so I'm not willing to give you a refund". It says nowhere in the terms that you can't have a second account. She told me I had to use the credit then I could cancel, but they couldn't refund me for the credit. I placed an order and used the credit. Two days later, I go in to check on the order and they cancelled it! They cancelled the order that I placed with the credit they charged me $39.95 for! The same credit he refused to refund and told me that I had to use. I called back and explained the mess and told them what they had done was illegal. They charged me for a credit, refused to refund me, then wouldn't allow me to use the credit I paid for. After going in a circle, the woman finally refunded me (or so she said-I have to wait 3-5 business days) and cancelled me account. This place is SHADY! Go to Charlotte Russe or Forever 21. This place has poor quality products and will take your money!