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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Cute, comfortable, and the site was easy to use. I am excited to wear them.
Size was too big returned and the service and communication was great will shop again
Boots fit very good and would purchase more in the future
Really great quality for the price! Love black leather but I'm on a budget now! These are making me happy!
Nice product great prices. Good selection will be shopping here again
I always receive my products in good condition and in good quality.
Ordered, paid for it, received. The jacket was nicer than it looked in website.
Always get just what I ordered. I have been a satisfied customer for years.
I've been enjoying JustFab for years, but haven't been ordering as much because I'm finding that the shoes I find appealing only come in full sizes. I ordered a pair recently at my usual size 8, but upon trying them on, found my toe right to the edge and asked for an exchange only to find that my only option was the next full size up. I'm waiting on the exchange crossing my fingers that the 9 fits well...but what happened to the half sizes? I'm sure y'all can relate, depending on the shoe maker - someone needs a range of options to find the right fit...a full size up most of the time doesn't work. Wish me luck on the exchange - which JustFab made totally easy to do, I love the style I ordered and really hope that these are keepers.
I love my new boots! You can't beat 3 pairs for $50! Fast ship, easy ordering process, gorgeous products. I love JustFab and will buy all of my shoes from here from now on!
I enjoy browsing JustFab's site to find a new favorite pair of boots! I found 3 pairs I liked and was able to quickly order for a great price. They arrived promptly and I love all 3 pairs!
I always have had a great experience with this company! I love their shoes and jeans! And when I don't love them, I can easily return or exchange them for what I need.
I bought 2 pairs of slippers and 1 pair of above ankle booties. They are all lovely. They look great! I just wish Just Fab would put more padding in their shoes/slippers. They would be much more comfortable if they had more padding.
The web site discretion was spot on. The price was fantastic. The order was shipped the day after the order was placed and I received the package within 4 days. The dress was just what I ordered and the fit is great. Thank you guys
I've never had issues ordering from this site in the 10 plus years that I've been a member. This is the 1st time I didn't receive my package
I love the boots because they Plus size friendly friendly. I'm so excited about that. There's not many places out there that has boots for plus size women and I thank you for that.
All of the shoes I had agreed to my cart for myself were unavailable for "international" shipping. Unfortunately, I couldn't find a single style I liked that I could acually get delivered.
Hello Sonya,
Thank you for reaching out, and we're sorry to hear about the challenges you faced while trying to complete your order. We understand how frustrating it must have been to add shoes to your cart, only to find that they weren't available for international shipping. It's disappointing when you can't get the items you've chosen, especially after spending time selecting them. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I loved my order from JustFab. They offered immediate tracking information and shipped my order out within a couple of business days. Reliable shipping and always gave me updates of order received, confirmation of order, shipping and tracking information, and delivery of package. I had no issues and plenty of support if and when I needed it throughout the entire process. Very reliable communication and great customer service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherrelle,
Thank you for reaching out to us, and we're truly sorry to hear about the issue with your recent order. We understand your frustration, especially after being a loyal member for over 10 years and never having experienced any issues with your orders. It's disappointing when something goes wrong, particularly after such a long and positive history with us. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison