On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love my new purse it's perfect and I will be ordering more from you. Everything was priced just fine.
I got a slip on boot that I have to basically crunch my toes to hold the boots on with each step even though they are the correct size. I can feel after an hour of wearing them the pain in my foot from it doing so much work to keep the shoes on.
El dia q hice mi pedido,, estaba una promocion que decia qcomprabas 2 productos por el precio de la membresia mensual. Y solo he recibido 1 producto
Hola Edith,
Te pedimos disculpas por la confusión y la frustración que esto pueda haberte causado. Entendemos lo decepcionante que debe ser esperar la promoción y recibir solo un producto en lugar de dos. Nuestro equipo de Servicios para miembros se comunicará contigo de inmediato para abordar cualquier inquietud que puedas tener.
Atentamente,
Ivy
Super good experience super fast and good quality yay loved it
It please ok. So times hard to maneuver around site and returning to the shoes I was interested in. And no one would answer my question about how I can buy a lot of winter boots for the homeless at a discount.
I absolutely love the slippers, just what I expected! Definitely would love to grab another pair.
The item I purchased have absolutely wrong size. Even though I choose the size I'm usually using. I don't know if the problem in cut Or what was the problem?
I would never order from them again. The quality was Really bad everything will go to the waste.
There was no customer service help, and assist in either changing the order or return it. I am so disappointed
Hello Heba,
We sincerely apologize for the sizing issue you experienced with your recent purchase. We understand how frustrating it is to receive an item that doesn't fit, especially when you've carefully selected your usual size. We strive to provide accurate sizing information and high-quality products, and it seems we fell short in this instance. We're committed to reviewing our sizing guidelines and production processes to ensure a better experience for all our members. We regret that you didn't receive the member service assistance you needed. We'll reach out to you via email right away to assist you further.
Best,
Bonni
Ordering was fine. Prices seems good. It's been almost a month & no packages. The currier service they use "on track" doesn't answer messages. The shoe company claims zero responsibility. Now i just want a refund.
Hello Briana,
We sincerely apologize for the delay in receiving your order and the difficulty you've had contacting the carrier. We understand how frustrating it is to wait for a package and be unable to get updates or resolve issues. We're committed to providing a smooth and transparent shipping experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Always enjoy shopping on Just Fab. The majority of my purchases are very satisfactory. One downside of Just Fab is that there is no place on the site for me to cancel my subscription.
I absolutely love my boots and the website is so easy to use. I always get my products very quickly. Never been disappointed!
I found multiple items that I wanted to purchase but found I was unable to. I discussed this with my adult daughters whom are also VIP members and they were more than disappointed that as a VIP member they too were unable to shop all of the items available on the platform. I will be using my credits and then I will close my account, I don't know if my girls will be closing their accounts as well, but I would assume that a membership that is limited but called VIP is not worth it.
Hello Karen,
We sincerely apologize for the inconvenience caused by the limited shipping availability to Canada. We understand how frustrating it is to be a VIP member and not have access to all the items available on the platform. We value our VIP members and strive to provide them with the best possible experience. We're actively working to expand our shipping reach and make our products accessible to all our members, regardless of their location. We appreciate your feedback and will use it to advocate for wider shipping options. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
I never have a problem with JustFab. Whatever my issue is, it's always settled.
My daughter absolutely loves them, she was so excited, their her new favorite and favorite place to get cute shoes and boots
I have not recieved my boots
I can't get intouch with the carrier
And for about a week.it keep saying it's out for delivery
My.address 1450 V street SE
Washington DC *******
Can I ease get some assistance
Also.another address you is 1800 Minnesota Ave.SE #301
Washington DC *******
Hello Renatta,
We sincerely apologize for the delay in receiving your boots. We understand how frustrating it is to wait for a package and be unable to get updates or resolve issues. We're committed to providing a smooth and transparent shipping experience for all our members. We'll reach out to you via email right away to assist you further.
Best,
Bonnie
Attached to the counter very tightly! Grated the cheese with greatest of ease!
I purchased 3 pair of boots for my 86 year old dad. I've never ordered from this company before nor have I ever heard of Bruno Marc. So far, dad is enjoying 1 pair. The Military style. The other 2 pairs are Christmas gifts. I'm so impressed with the style and quality that I'm getting ready to order 2 pairs of walking shoes to add to dads Christmas list. He's going to have a great Christmas. Thank you JustFab.
Fast shipping, high quality boots as always. I ordered a gun metal gray pair and they are now my favorite boots.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kat,
I'm truly sorry to hear about your negative experience with your shoes, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad